Exit this survey Customer Service and Satisfaction Survey Please answer all questions and rank your satisfaction from Excellent to Poor. For items not used or experienced, please select N/A. Question Title * BHM Airport Terminal Excellent Good Average Fair Poor N/A Signage and directions: Signage and directions: Excellent Signage and directions: Good Signage and directions: Average Signage and directions: Fair Signage and directions: Poor Signage and directions: N/A Terminal cleanliness and appearance: Terminal cleanliness and appearance: Excellent Terminal cleanliness and appearance: Good Terminal cleanliness and appearance: Average Terminal cleanliness and appearance: Fair Terminal cleanliness and appearance: Poor Terminal cleanliness and appearance: N/A Accuracy of Flight Information on Display Screens: Accuracy of Flight Information on Display Screens: Excellent Accuracy of Flight Information on Display Screens: Good Accuracy of Flight Information on Display Screens: Average Accuracy of Flight Information on Display Screens: Fair Accuracy of Flight Information on Display Screens: Poor Accuracy of Flight Information on Display Screens: N/A Restroom cleanliness: Restroom cleanliness: Excellent Restroom cleanliness: Good Restroom cleanliness: Average Restroom cleanliness: Fair Restroom cleanliness: Poor Restroom cleanliness: N/A Comment: Question Title * Parking Excellent Good Average Fair Poor N/A Signage and directions: Signage and directions: Excellent Signage and directions: Good Signage and directions: Average Signage and directions: Fair Signage and directions: Poor Signage and directions: N/A Convenience/walking distance to terminal: Convenience/walking distance to terminal: Excellent Convenience/walking distance to terminal: Good Convenience/walking distance to terminal: Average Convenience/walking distance to terminal: Fair Convenience/walking distance to terminal: Poor Convenience/walking distance to terminal: N/A Airport Shuttle wait / service: Airport Shuttle wait / service: Excellent Airport Shuttle wait / service: Good Airport Shuttle wait / service: Average Airport Shuttle wait / service: Fair Airport Shuttle wait / service: Poor Airport Shuttle wait / service: N/A Customer service: Customer service: Excellent Customer service: Good Customer service: Average Customer service: Fair Customer service: Poor Customer service: N/A Question Title * Where did you park? Parking Deck - Hourly Parking Deck - Daily Economy Lot Valet Other Comment: Question Title * Arrivals and Departures Excellent Good Average Fair Poor N/A Speed of airline check-in: Speed of airline check-in: Excellent Speed of airline check-in: Good Speed of airline check-in: Average Speed of airline check-in: Fair Speed of airline check-in: Poor Speed of airline check-in: N/A Courtesy of airline staff: Courtesy of airline staff: Excellent Courtesy of airline staff: Good Courtesy of airline staff: Average Courtesy of airline staff: Fair Courtesy of airline staff: Poor Courtesy of airline staff: N/A Wait times at TSA security checkpoint: Wait times at TSA security checkpoint: Excellent Wait times at TSA security checkpoint: Good Wait times at TSA security checkpoint: Average Wait times at TSA security checkpoint: Fair Wait times at TSA security checkpoint: Poor Wait times at TSA security checkpoint: N/A Courtesy of TSA staff: Courtesy of TSA staff: Excellent Courtesy of TSA staff: Good Courtesy of TSA staff: Average Courtesy of TSA staff: Fair Courtesy of TSA staff: Poor Courtesy of TSA staff: N/A Wait times for baggage delivery: Wait times for baggage delivery: Excellent Wait times for baggage delivery: Good Wait times for baggage delivery: Average Wait times for baggage delivery: Fair Wait times for baggage delivery: Poor Wait times for baggage delivery: N/A Question Title * Choose your airline: American Delta Southwest United Comment: Question Title * Restaurants / Gift Shops / Newsstands Excellent Good Average Fair Poor N/A Food staff service and courtesy: Food staff service and courtesy: Excellent Food staff service and courtesy: Good Food staff service and courtesy: Average Food staff service and courtesy: Fair Food staff service and courtesy: Poor Food staff service and courtesy: N/A Food selection and prices: Food selection and prices: Excellent Food selection and prices: Good Food selection and prices: Average Food selection and prices: Fair Food selection and prices: Poor Food selection and prices: N/A Cleanliness of food areas: Cleanliness of food areas: Excellent Cleanliness of food areas: Good Cleanliness of food areas: Average Cleanliness of food areas: Fair Cleanliness of food areas: Poor Cleanliness of food areas: N/A Retail staff service and courtesy: Retail staff service and courtesy: Excellent Retail staff service and courtesy: Good Retail staff service and courtesy: Average Retail staff service and courtesy: Fair Retail staff service and courtesy: Poor Retail staff service and courtesy: N/A Retail selection and prices: Retail selection and prices: Excellent Retail selection and prices: Good Retail selection and prices: Average Retail selection and prices: Fair Retail selection and prices: Poor Retail selection and prices: N/A Comment: Question Title * Ground Transportation Excellent Good Average Fair Poor N/A Customer service: Customer service: Excellent Customer service: Good Customer service: Average Customer service: Fair Customer service: Poor Customer service: N/A Question Title * Choose the transit method you used: Rental Car (List below) Taxi Limo / Hired Shuttle Hotel Shuttle Comment: Question Title * Amenities and Special Services Excellent Good Average Fair Poor N/A Information Desk (Lower Level): Information Desk (Lower Level): Excellent Information Desk (Lower Level): Good Information Desk (Lower Level): Average Information Desk (Lower Level): Fair Information Desk (Lower Level): Poor Information Desk (Lower Level): N/A Wi-Fi and Internet services: Wi-Fi and Internet services: Excellent Wi-Fi and Internet services: Good Wi-Fi and Internet services: Average Wi-Fi and Internet services: Fair Wi-Fi and Internet services: Poor Wi-Fi and Internet services: N/A Cash machines (ATM): Cash machines (ATM): Excellent Cash machines (ATM): Good Cash machines (ATM): Average Cash machines (ATM): Fair Cash machines (ATM): Poor Cash machines (ATM): N/A Skycap courtesy and service: Skycap courtesy and service: Excellent Skycap courtesy and service: Good Skycap courtesy and service: Average Skycap courtesy and service: Fair Skycap courtesy and service: Poor Skycap courtesy and service: N/A Baggage Carts: Baggage Carts: Excellent Baggage Carts: Good Baggage Carts: Average Baggage Carts: Fair Baggage Carts: Poor Baggage Carts: N/A Comment: Question Title * Overall Satisfaction of Airport and Staff Exceeds your expectations Meets your expectations Does not meet your expectations Comment: Question Title * When did you travel? Date and time of travel: Date Time AM/PM - AM PM Question Title * Thank you for sharing your comments with us. For a follow-up response, please complete the following information (optional). Name: Email: City, State: Next