Customer Service and Satisfaction Survey

 
Please answer all questions and rank your satisfaction from Excellent to Poor. For items not used or experienced, please select N/A.
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BHM Airport Terminal
ExcellentGoodAverageFairPoorN/A
Signage and directions:
Terminal cleanliness and appearance:
Flight Information Display Screens:
Restroom cleanliness:
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Parking
ExcellentGoodAverageFairPoorN/A
Signage and directions:
Convenience/walking distance to terminal:
Airport Shuttle wait / service:
Customer service:
Where did you park?
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Arrivals and Departures
ExcellentGoodAverageFairPoorN/A
Speed of airline check-in:
Courtesy of airline staff:
Wait times at TSA security checkpoint:
Courtesy of TSA staff:
Wait times for baggage delivery:
Choose your airline:
*
Concessions / Gift Shops / Newsstands
ExcellentGoodAverageFairPoorN/A
Food staff service and courtesy:
Food selection and prices:
Cleanliness of food areas:
Retail staff service and courtesy:
Retail selection and prices:
*
Ground Transportation
ExcellentGoodAverageFairPoorN/A
Customer service:
Choose the transit method you used:
*
Amenities and Special Services
ExcellentGoodAverageFairPoorN/A
Information Desk (Lower Level):
Wi-Fi and Internet services:
Cash machines (ATM):
Skycap courtesy and service:
Baggage Carts:
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Overall Satisfaction of Airport and Staff
*
When did you travel?
MM DD YYYY HH MMAM/PM
Date and time of travel:
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