BELTSS-Customer Service Survey

If you have questions about COVID-19, plesae contact the ODH helpline at 1-833-427-5634 or visit coronavirus.ohio.gov.

If you have questions about the COVID-19 related BELTSS Board CE accommodations for 2020, please contact dveley@age.ohio.gov.

You are a valued customer of Board of Executives of Long-Term Services & Supports. You recently contacted BELTSS for services or information. Please take a few minutes to complete this brief survey. This response will help improve our services.

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* 1. Has the Board been responsive to your needs during the COVID-19 teleworking arrangement? If no, please elaborate so that we can address the issue:

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* 2. Which of the following best describes you (check all that apply)

Applicant for licensure (initial or reinstatement)

Continuing Education Provider

Continuing Education Participant

Administrator-In-Training

Current licensee

Other (please specify)

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* 3. What services did BELTSS provide today? (check all that apply)

Administrator-In-Training information

Information About Providing Continuing Education

Clarification on Laws & Rules

Information About Obtaining Continuing Education

Name Change or Duplicate/Replacement license information

Licensing/Renewal information

Copy of Mailing List

Reciprocity/Out-Of-State/Verfication information

Other (please specify)

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* 4. Please indicate how much you agree or disagree with the following statements:

	Strongly agree	Somewhat agree	Neutral	Somewhat disagree	Strongly disagree
We responded to your inquiry within 1 to 2 business days	We responded to your inquiry within 1 to 2 business days Strongly agree	We responded to your inquiry within 1 to 2 business days Somewhat agree	We responded to your inquiry within 1 to 2 business days Neutral	We responded to your inquiry within 1 to 2 business days Somewhat disagree	We responded to your inquiry within 1 to 2 business days Strongly disagree
The Board staff was courteous and helpful	The Board staff was courteous and helpful Strongly agree	The Board staff was courteous and helpful Somewhat agree	The Board staff was courteous and helpful Neutral	The Board staff was courteous and helpful Somewhat disagree	The Board staff was courteous and helpful Strongly disagree
The Board staff was able to answer my question(s)	The Board staff was able to answer my question(s) Strongly agree	The Board staff was able to answer my question(s) Somewhat agree	The Board staff was able to answer my question(s) Neutral	The Board staff was able to answer my question(s) Somewhat disagree	The Board staff was able to answer my question(s) Strongly disagree
The information provided met my needs	The information provided met my needs Strongly agree	The information provided met my needs Somewhat agree	The information provided met my needs Neutral	The information provided met my needs Somewhat disagree	The information provided met my needs Strongly disagree
Overall, I am happy with the quality of service received	Overall, I am happy with the quality of service received Strongly agree	Overall, I am happy with the quality of service received Somewhat agree	Overall, I am happy with the quality of service received Neutral	Overall, I am happy with the quality of service received Somewhat disagree	Overall, I am happy with the quality of service received Strongly disagree

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* 5. What is the #1 thing we could have done to improve our rating today?

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* 6. If you had a customer service issue (positive or negative) that you would like to let us know about, please leave your contact information or call 614-466-5114 and ask for Deb Veley or Richard Clark, or you may email us at dveley@age.ohio.gov, or rclark@age.ohio.gov. Thank you and have a great day!

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* 7. Address

Email Address