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HelpCenter Satisfaction
In what areas have you used the Network Help Center to answer your support questions?
(Required.)
Account Information/Signing In
Browser Issues
Searching for Projects
Searching for Companies
Lead Integration
Administrator Accounts
Other (please specify)
Why did you visit the Help Center today?
(Required.)
I wanted to learn the basics
I know the basics but wanted to learn more
I came to fix a problem
Other (please specify)
On a scale of 1 to 5 where 1 represents "Extremely Dissatisfied" and 5 represents "Extremely Satisfied", please rate the statements below.
(Required.)
1
2
3
4
5
I could easily navigate the site
1
2
3
4
5
I quickly found the overall topic I was looking for
1
2
3
4
5
Once I found my topic, the Help article answered my question
1
2
3
4
5
While I was searching for my answer, I found additional useful information!
1
2
3
4
5
Please give us some additional details such as what you were searching, what information was unhelpful
How often do you use the Network Help Center as opposed to calling Customer Support?
(Required.)
Never - I'd rather pick up the phone and ask a person
Sometimes - Depending on how much time I have
Always - I like that I can find the answers to my questions without having to pick up the phone.
Other (please specify)
Would you recommend using the Network Help Center to a colleague?
(Required.)
No Way
Maybe
Yes
On a scale of 1 to 5 where 1 represents "Extremely Dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of overall satisfaction with the Network Help Center?
(Required.)
1 - I want the time I spent in this site back!
2 - I couldn't find what I was looking for
3 - I found what I needed, but barely
4 - My question was answered!
5 - You answered my question, and I found some useful tips in the process!
Please give us some details on your experience
Please tell us what you would do to improve the Help Center.
(Required.)
Thank you for taking the time to answer our questions. If you would like to be contacted regarding your answers please provide the information below.
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