In order to complete this survey, you must have The American Legion Claims Coach app loaded on to your mobile device, and have it accessible as you answer the questions.

 
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1. What year were you born?
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2. What is your current status?
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3. Are you a member of any of the following?
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4. TASK 1: Find a Service officer in your area using the Claims Coach.
How did you find this experience?
Rate 1 through 5 with 1 being “very difficult and not helpful” to 5 being “easy and helpful”
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5. TASK 2: Set up a fictional meeting date reminder with your DSO. Find Step 1 of the Claims Process and set up a meeting date reminder for December 12, 2012 at 11 AM.
How did you find this experience?
Rate 1 through 5 with 1 being “very difficult and not helpful” to 5 being “easy and helpful”.
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6. TASK 3: Now that you have begun this fictional claims process, you will notice that there are check marks besides each process. These checkmarks signify completed tasks in your fictional claims process. Create the following checklist and email it to yourself:

• Find a Service Officer (If you have found a Service Officer in your area, check it off, if not leave it blank)
• Set up a meeting reminder for December 12, 2012 at 11 AM (If you have already done this, check it off your list, if not leave it blank)
• DD-214 (Pretend you have it and check it off your list)
• Your marriage certificate (Pretend you have one and check it off your list)
• Get private medical records related to your condition (Pretend you don’t have these documents. Add this item to your list, but don’t check it off)
• Now send this checklist to yourself via email.

How did you find this experience?
Rate 1 through 5 with 1 being “very difficult and not helpful” to 5 being “easy and helpful”.
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7. Having reviewed the major features of the Claims Coach app, how would you grade it overall? Grade 1 through 5, with 1 being “poor” to 5 being “excellent”
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8. Which feature(s) did you find most useful? Each feature can be graded 1 through 5, from “not useful at all” to “very useful”)
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ServiceOfficer Directory
Meeting Calendar
Checklist
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9. What other features would you like to see in future versions of the Claims Coach?
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10. Would you like to see aversion of the Claims Coach available on your computer?
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11. What other American Legion-themed apps would you find of interest? Grade 1 through 3 with 1 being “not interested at all” to 3 being “very interested”
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Flag appreciation and history
LegionRiders- information about organization and rides
Career Coach- career transition from military to civilian
Membership application and renewal – Legion membership through mobile
Legion Baseball – information about leagues, games, sign-up, etc.
Financial Coach – Advice and tools on how to manage finances for veterans
Health Coach –information for veterans personal and family health issues
12. Please provide us with an email address so that we can enter you in our drawing for a $25 Amazon gift card and provide you with information updates on the American Legion Claims Coach app.
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