Skip to content
*
1.
What is your Perfect 10 account number?
(Required.)
*
2.
What is your name?
(Required.)
3.
Please supply a phone number where you can be reached.
*
4.
Please take a moment to rate your Perfect 10 support teams.
(Required.)
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your overall experience with Perfect 10.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with your Territory Sales team; this team consists of your local account manager, as well as your inside account manager and dealer support representative.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with your Account Services Representative; this team is responsible for processing credit applications, buydown escalations, returns requests, and collecting for invoices due on account.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Account Compliance Team; this team is responsible for setting up new dealer accounts, auditing and updating existing accounts.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Returns team; this team is responsible for receiving and processing the return of defective or return to stock items and initiating a credit or replacement.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Shipping Issues team; this team is responsible for investigating missing, lost or damaged shipments and providing the proper resolution to the issue.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Logistics team; this team supports Sales and our customers by providing world class quality shipping. We receive, store and ship our products from our six regional distribution centers, and process returns as necessary.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Receptionist Team; this team is responsible for answering your calls and routing your call to the appropriate person.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Technical Support team; this team provides technical support to customers and field technicians for Exede, DIRECTV Residential and Commercial, and all Perfect 10 products.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfaction with the Marketing team; this team provides Dealer Marketing Services, Co-op Advertising Services, Print Production Services & Online Marketing Services to our customers and internal departments.
Poor
Fair
Good
Very Good
Excellent
N/A
Please rate your level of satisfactions with the Installation Services Group; this team is primarily responsible for managing Exede fulfillment installations as well as training on, and supporting, Exede programs.
Poor
Fair
Good
Very Good
Excellent
N/A
5.
Please include any additional comments that can be used to help Perfect 10 better serve you.
