Exit this survey
Goodwill Industries believes that satisfaction with our services and programs by referral agencies are a building block to our success. By assisting clients to overcome barriers in their personal lives, Goodwill can help individuals improve their quality of life at home and at work. We appreciate you taking the time to provide us with constructive feedback so that we can provide you with better service.

Completing this survey is totally up to you and you may remain anonymous. You will not be asked to identify yourself or your agency. We are using this survey data to learn about your experience and to help us in improving our services to the community. Thank you for your help.

Question Title

* 1. Identify the Goodwill program or service to which you referred your client..

Question Title

* 2. Your client was referred to which Goodwill location?

Question Title

* 3. Who did you work with at Goodwill?

Question Title

* 4. Rate the Goodwill staff on responsiveness to your needs?

Question Title

* 5. Rate the Goodwill staff on courtesy and friendliness.

Question Title

* 6. Rate your interaction and ease of contacting the Goodwill Staff.

Question Title

* 7. Rate the helpfulness of the Goodwill staff thru the referral process.

Question Title

* 8. Rate the appropriate communication you received from Goodwill staff.

Question Title

* 9. Rate the Goodwill staff follow up to determine your satisfaction.

Question Title

* 10. Rate the outcome obtained by your client.

Question Title

* 11. Rate your overall satisfaction with Goodwill

Question Title

* 12. List the primary reason you refer clients to Goodwill.

Question Title

* 13. What could Goodwill do better?

Question Title

* 14. What do you like best about working with Goodwill?

Question Title

* 15. Select your type of referral agency.

Question Title

* 16. If you would like someone to contact you about your program experience with Goodwill please provide your name, phone number and e-mail in the box below.

T