Exit this survey Matchday Experience Survey - Reading Default Section Question Title * Your name (leave this blank to remain anonymous) Question Title * Are you: Male Female Question Title * What type of matchday ticket did you have Season Ticket Loaded onto Club Membership card A 'real ticket' purchased from the ticket office A ticket printed at home Question Title * Did you have any problems getting into the ground with your ticket or card? Yes (Please give details) No The following problem was experienced... Question Title * At this game, how long did it take you to enter the ground? Not a queue 0-1 minutes 1-2 minutes 2-5 minutes 5-10 minutes 10-15 minutes More than 15 minutes Question Title * From which stand did you watch the game? Bill Axbey Stand Bill Axbey Family Stand Ealing Road Terrace Braemar Road - A Block Braemar Road - B Block Braemar Road - C Block Braemar Road - D Block Braemar Road - E Block Braemar Road - Paddock Brook Road (Terrace) Brook Road (Seats) Question Title * Was your view of the pitch obstructed at all? yes (please tell us how) No Other (please specify) Question Title * At this game did you hear or witness any of the following? Inside Griffin Park In the vicinity of the ground Racism (Racial abuse) Racism (Racial abuse) Inside Griffin Park Racism (Racial abuse) In the vicinity of the ground Sexism Sexism Inside Griffin Park Sexism In the vicinity of the ground Homophobia Homophobia Inside Griffin Park Homophobia In the vicinity of the ground Excessive swearing Excessive swearing Inside Griffin Park Excessive swearing In the vicinity of the ground Threatening behaviour Threatening behaviour Inside Griffin Park Threatening behaviour In the vicinity of the ground violence violence Inside Griffin Park violence In the vicinity of the ground If you have answered yes to any of the above please give brief details Question Title * At this game what was your overall rating of the following? Awful Quite poor Average Good Excellent Don't know Toilets Toilets Awful Toilets Quite poor Toilets Average Toilets Good Toilets Excellent Toilets Don't know Catering Catering Awful Catering Quite poor Catering Average Catering Good Catering Excellent Catering Don't know Your standing area / seating area Your standing area / seating area Awful Your standing area / seating area Quite poor Your standing area / seating area Average Your standing area / seating area Good Your standing area / seating area Excellent Your standing area / seating area Don't know Stripes Stripes Awful Stripes Quite poor Stripes Average Stripes Good Stripes Excellent Stripes Don't know Club shop Club shop Awful Club shop Quite poor Club shop Average Club shop Good Club shop Excellent Club shop Don't know Stewards Stewards Awful Stewards Quite poor Stewards Average Stewards Good Stewards Excellent Stewards Don't know Question Title * If you purchased alcohol, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable) Not a queue 0-1 minutes 1-2 minutes 2-5 minutes 5-10 minutes 10-15 minutes More than 15 minutes n/a before the game? before the game? Not a queue before the game? 0-1 minutes before the game? 1-2 minutes before the game? 2-5 minutes before the game? 5-10 minutes before the game? 10-15 minutes before the game? More than 15 minutes before the game? n/a at half time? at half time? Not a queue at half time? 0-1 minutes at half time? 1-2 minutes at half time? 2-5 minutes at half time? 5-10 minutes at half time? 10-15 minutes at half time? More than 15 minutes at half time? n/a after the game? after the game? Not a queue after the game? 0-1 minutes after the game? 1-2 minutes after the game? 2-5 minutes after the game? 5-10 minutes after the game? 10-15 minutes after the game? More than 15 minutes after the game? n/a Question Title * If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable) Not a queue 0-1 minutes 1-2 minutes 2-5 minutes 5-10 minutes 10-15 minutes More than 15 minutes before the game? before the game? Not a queue before the game? 0-1 minutes before the game? 1-2 minutes before the game? 2-5 minutes before the game? 5-10 minutes before the game? 10-15 minutes before the game? More than 15 minutes at half time? at half time? Not a queue at half time? 0-1 minutes at half time? 1-2 minutes at half time? 2-5 minutes at half time? 5-10 minutes at half time? 10-15 minutes at half time? More than 15 minutes Question Title * Did you use the toilet facilities inside Griffin Park? Yes No Please let us know if there were any problems with facilities, i.e. no hand sanitizer / hot water Question Title * Were any Brentford FC staff really polite or helpful? Question Title * Were any Brentford FC staff rude or unhelpful? Question Title * Have you anything else to say about the matchday experience at Griffin Park? Question Title * Are there any ideas from other grounds, other sporting venues, or just generally, that you would like the club to consider? BIAS will take these on board, investigate the costs, the pros and cons and the feasibility and, if worthwhile, present them to the club. Question Title * BIAS are currently in the process of creating a forum for fans with disabilities. We want to work with the Club to improve the match day experience at Griffin Park and to ensure that it is the best it can be, should we relocate to Lionel Road.It is envisaged that this group will mainly liaise via e-mail and that we will arrange the odd match day meeting. Yes – my e-mail address is below No Thank You Not Applicable My e-mail address is Question Title * Do you have a disability? Yes (please let us know about your disability (i.e. blind) No I am a carer (please give details below about the person you accompany) No Details of your Disability Question Title * Are you a member of BIAS? Yes No Not at the moment - please send an application form and the link to join on line to the email address below My e-mail address is: Done