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* 1. Have the broker responsibility course, rules and license requirements made a positive difference? Could these classes be taught by commissioners or senior TREC staff? Should certain instructors be required to complete an Instructor Prep Course to improve teaching quality? Should content retention be tested? Should the requirements for “distance education certification” apply to all non-classroom courses?

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* 2. Does the registration and regulation of Appraisal Management Companies serve to reduce friction and pressure between these mortgage lender intermediaries and the appraiser? What is your experience? Are there barriers to entry into the appraiser profession that the Board could address?

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* 3. Does current continuing education for real estate/appraisers/inspectors meet your needs? What specific education topics would be most beneficial for your license type? Are CE hours sufficient? Should education or training sessions for agents that are required by a broker qualify for CE credit?

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* 4. How can we streamline the application and renewal process to serve you better? How can we improve our services to help you to better track and manage your requirements?

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* 5. In the last few years, what changes – positive or negative - have you noticed with the agency? How are we meeting your expectations? What three words would you use to describe the agency?

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* 6. If you can choose one area that TREC needs to improve, what would it be? What one change would you suggest that the agency make? Any rule(s) you would like to see changed? Why?

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* 7. What additional services do you think we should provide to you? What topics would you like the agency to address in our communications to you? Is an online “chat” capability important to you?

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* 8. Are you aware that the agency answers phone calls from 7 AM to 6 PM each business day? Are you aware that license fees were reduced in 2013 due to SDSI status? Do you know that meetings are live-streamed over the web and that materials and video recordings are archived and indexed for viewing?

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* 9. What is your perception of the agency’s consumer protection responsibilities and do we meet them? What can we do to best protect consumers from “unscrupulous” or “negligent” agents?

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* 10. How can we best reach consumers to inform them of our services? What information could we provide during the home buying process that would provide you with a more positive and informed experience?

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* 11. Why would you choose NOT to use a real estate broker to buy or sell your home?

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