Telecom Survey

Question Title

* 1. Do you currently have a mobile phone?

Yes

Question Title

* 2. Who is your current mobile phone carrier? (Select both if you have more then one Carrier)

T-mobile

AT&T

Verizon

Sprint

Other

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* 3. Please rate the services provided by AT&T

	1	2	3	4	5	6	7	Does not Apply
Phones	Phones 1	Phones 2	Phones 3	Phones 4	Phones 5	Phones 6	Phones 7	Phones Does not Apply
Plan Rates	Plan Rates 1	Plan Rates 2	Plan Rates 3	Plan Rates 4	Plan Rates 5	Plan Rates 6	Plan Rates 7	Plan Rates Does not Apply
Call quality	Call quality 1	Call quality 2	Call quality 3	Call quality 4	Call quality 5	Call quality 6	Call quality 7	Call quality Does not Apply
Reputation/ Dependable	Reputation/ Dependable 1	Reputation/ Dependable 2	Reputation/ Dependable 3	Reputation/ Dependable 4	Reputation/ Dependable 5	Reputation/ Dependable 6	Reputation/ Dependable 7	Reputation/ Dependable Does not Apply
Hot Spot	Hot Spot 1	Hot Spot 2	Hot Spot 3	Hot Spot 4	Hot Spot 5	Hot Spot 6	Hot Spot 7	Hot Spot Does not Apply
Overseas Coverage	Overseas Coverage 1	Overseas Coverage 2	Overseas Coverage 3	Overseas Coverage 4	Overseas Coverage 5	Overseas Coverage 6	Overseas Coverage 7	Overseas Coverage Does not Apply

Question Title

* 4. Please rate the services provided by Verizon

	1	2	3	4	5	6	7	Does not Apply
Phones	Phones 1	Phones 2	Phones 3	Phones 4	Phones 5	Phones 6	Phones 7	Phones Does not Apply
Plan Rates	Plan Rates 1	Plan Rates 2	Plan Rates 3	Plan Rates 4	Plan Rates 5	Plan Rates 6	Plan Rates 7	Plan Rates Does not Apply
Call quality	Call quality 1	Call quality 2	Call quality 3	Call quality 4	Call quality 5	Call quality 6	Call quality 7	Call quality Does not Apply
Reputation/ Dependable	Reputation/ Dependable 1	Reputation/ Dependable 2	Reputation/ Dependable 3	Reputation/ Dependable 4	Reputation/ Dependable 5	Reputation/ Dependable 6	Reputation/ Dependable 7	Reputation/ Dependable Does not Apply
Hot Spot	Hot Spot 1	Hot Spot 2	Hot Spot 3	Hot Spot 4	Hot Spot 5	Hot Spot 6	Hot Spot 7	Hot Spot Does not Apply
Overseas Coverage	Overseas Coverage 1	Overseas Coverage 2	Overseas Coverage 3	Overseas Coverage 4	Overseas Coverage 5	Overseas Coverage 6	Overseas Coverage 7	Overseas Coverage Does not Apply

Question Title

* 5. Please rate the services provided by Sprint

	1	2	3	4	5	6	7	Does not Apply
Phones	Phones 1	Phones 2	Phones 3	Phones 4	Phones 5	Phones 6	Phones 7	Phones Does not Apply
Plan Rates	Plan Rates 1	Plan Rates 2	Plan Rates 3	Plan Rates 4	Plan Rates 5	Plan Rates 6	Plan Rates 7	Plan Rates Does not Apply
Call quality	Call quality 1	Call quality 2	Call quality 3	Call quality 4	Call quality 5	Call quality 6	Call quality 7	Call quality Does not Apply
Reputation/ Dependable	Reputation/ Dependable 1	Reputation/ Dependable 2	Reputation/ Dependable 3	Reputation/ Dependable 4	Reputation/ Dependable 5	Reputation/ Dependable 6	Reputation/ Dependable 7	Reputation/ Dependable Does not Apply
Hot Spot	Hot Spot 1	Hot Spot 2	Hot Spot 3	Hot Spot 4	Hot Spot 5	Hot Spot 6	Hot Spot 7	Hot Spot Does not Apply
Overseas Coverage	Overseas Coverage 1	Overseas Coverage 2	Overseas Coverage 3	Overseas Coverage 4	Overseas Coverage 5	Overseas Coverage 6	Overseas Coverage 7	Overseas Coverage Does not Apply

Question Title

* 6. Please rate the services provided by T-mobile

	1	2	3	4	5	6	7	Don't Know
Phones	Phones 1	Phones 2	Phones 3	Phones 4	Phones 5	Phones 6	Phones 7	Phones Don't Know
Plan Rates	Plan Rates 1	Plan Rates 2	Plan Rates 3	Plan Rates 4	Plan Rates 5	Plan Rates 6	Plan Rates 7	Plan Rates Don't Know
Call quality	Call quality 1	Call quality 2	Call quality 3	Call quality 4	Call quality 5	Call quality 6	Call quality 7	Call quality Don't Know
Reputation/ Dependable	Reputation/ Dependable 1	Reputation/ Dependable 2	Reputation/ Dependable 3	Reputation/ Dependable 4	Reputation/ Dependable 5	Reputation/ Dependable 6	Reputation/ Dependable 7	Reputation/ Dependable Don't Know
Hot Spot	Hot Spot 1	Hot Spot 2	Hot Spot 3	Hot Spot 4	Hot Spot 5	Hot Spot 6	Hot Spot 7	Hot Spot Don't Know
Overseas Coverage	Overseas Coverage 1	Overseas Coverage 2	Overseas Coverage 3	Overseas Coverage 4	Overseas Coverage 5	Overseas Coverage 6	Overseas Coverage 7	Overseas Coverage Don't Know

Question Title

* 7. Please rate the services provided by Others?

	1	2	3	4	5	6	7	Does not Apply
Phones	Phones 1	Phones 2	Phones 3	Phones 4	Phones 5	Phones 6	Phones 7	Phones Does not Apply
Plan Rates	Plan Rates 1	Plan Rates 2	Plan Rates 3	Plan Rates 4	Plan Rates 5	Plan Rates 6	Plan Rates 7	Plan Rates Does not Apply
Call quality	Call quality 1	Call quality 2	Call quality 3	Call quality 4	Call quality 5	Call quality 6	Call quality 7	Call quality Does not Apply
Reputation/ Dependable	Reputation/ Dependable 1	Reputation/ Dependable 2	Reputation/ Dependable 3	Reputation/ Dependable 4	Reputation/ Dependable 5	Reputation/ Dependable 6	Reputation/ Dependable 7	Reputation/ Dependable Does not Apply
Hot Spot	Hot Spot 1	Hot Spot 2	Hot Spot 3	Hot Spot 4	Hot Spot 5	Hot Spot 6	Hot Spot 7	Hot Spot Does not Apply
Overseas Coverage	Overseas Coverage 1	Overseas Coverage 2	Overseas Coverage 3	Overseas Coverage 4	Overseas Coverage 5	Overseas Coverage 6	Overseas Coverage 7	Overseas Coverage Does not Apply

Other (please specify)

Question Title

* 8. What is your overall satisfaction with your current carrier?

Least Satisfied

Very Satisfied

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* 9. How likely are you to recommend your mobile phone carrier to others?

Least Likely

Very Likely

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* 10. If new international mobile phone carrier entered the US market, how likely are you to switch?

Least Likely

Very Likely

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* 11. Which of the following activities do you do on your mobile or cell phone?

	Very Unlikely	2	3	4	5	6	Very Likely
Make or receive phone calls	Make or receive phone calls Very Unlikely	Make or receive phone calls 2	Make or receive phone calls 3	Make or receive phone calls 4	Make or receive phone calls 5	Make or receive phone calls 6	Make or receive phone calls Very Likely
Take photos	Take photos Very Unlikely	Take photos 2	Take photos 3	Take photos 4	Take photos 5	Take photos 6	Take photos Very Likely
Purchase products or services	Purchase products or services Very Unlikely	Purchase products or services 2	Purchase products or services 3	Purchase products or services 4	Purchase products or services 5	Purchase products or services 6	Purchase products or services Very Likely
Play music	Play music Very Unlikely	Play music 2	Play music 3	Play music 4	Play music 5	Play music 6	Play music Very Likely
Send or receive emails	Send or receive emails Very Unlikely	Send or receive emails 2	Send or receive emails 3	Send or receive emails 4	Send or receive emails 5	Send or receive emails 6	Send or receive emails Very Likely
Send or receive texts	Send or receive texts Very Unlikely	Send or receive texts 2	Send or receive texts 3	Send or receive texts 4	Send or receive texts 5	Send or receive texts 6	Send or receive texts Very Likely
Play games	Play games Very Unlikely	Play games 2	Play games 3	Play games 4	Play games 5	Play games 6	Play games Very Likely
General internet use (other than using social networking websites)	General internet use (other than using social networking websites) Very Unlikely	General internet use (other than using social networking websites) 2	General internet use (other than using social networking websites) 3	General internet use (other than using social networking websites) 4	General internet use (other than using social networking websites) 5	General internet use (other than using social networking websites) 6	General internet use (other than using social networking websites) Very Likely
Play podcasts	Play podcasts Very Unlikely	Play podcasts 2	Play podcasts 3	Play podcasts 4	Play podcasts 5	Play podcasts 6	Play podcasts Very Likely
Play videos (other than video games)	Play videos (other than video games) Very Unlikely	Play videos (other than video games) 2	Play videos (other than video games) 3	Play videos (other than video games) 4	Play videos (other than video games) 5	Play videos (other than video games) 6	Play videos (other than video games) Very Likely
Use social networking websites	Use social networking websites Very Unlikely	Use social networking websites 2	Use social networking websites 3	Use social networking websites 4	Use social networking websites 5	Use social networking websites 6	Use social networking websites Very Likely

Other (please specify)

Question Title

* 12. When you buy a phone, what are you looking for?

	Very Unlikely	2	3	4	5	6	Very Likely
Smart Phone	Smart Phone Very Unlikely	Smart Phone 2	Smart Phone 3	Smart Phone 4	Smart Phone 5	Smart Phone 6	Smart Phone Very Likely
Quality Phone	Quality Phone Very Unlikely	Quality Phone 2	Quality Phone 3	Quality Phone 4	Quality Phone 5	Quality Phone 6	Quality Phone Very Likely
Powerful and Fast Phone	Powerful and Fast Phone Very Unlikely	Powerful and Fast Phone 2	Powerful and Fast Phone 3	Powerful and Fast Phone 4	Powerful and Fast Phone 5	Powerful and Fast Phone 6	Powerful and Fast Phone Very Likely
Best Value	Best Value Very Unlikely	Best Value 2	Best Value 3	Best Value 4	Best Value 5	Best Value 6	Best Value Very Likely
Quality Camera	Quality Camera Very Unlikely	Quality Camera 2	Quality Camera 3	Quality Camera 4	Quality Camera 5	Quality Camera 6	Quality Camera Very Likely
Access to Internet	Access to Internet Very Unlikely	Access to Internet 2	Access to Internet 3	Access to Internet 4	Access to Internet 5	Access to Internet 6	Access to Internet Very Likely
Texting	Texting Very Unlikely	Texting 2	Texting 3	Texting 4	Texting 5	Texting 6	Texting Very Likely
Band type	Band type Very Unlikely	Band type 2	Band type 3	Band type 4	Band type 5	Band type 6	Band type Very Likely
Style	Style Very Unlikely	Style 2	Style 3	Style 4	Style 5	Style 6	Style Very Likely
Free Phone	Free Phone Very Unlikely	Free Phone 2	Free Phone 3	Free Phone 4	Free Phone 5	Free Phone 6	Free Phone Very Likely
Others	Others Very Unlikely	Others 2	Others 3	Others 4	Others 5	Others 6	Others Very Likely

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* 13. What type of applications are you most likely to purchase?

Music

Games

Shopping

Educational

Social

Financial

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* 14. What kind of plan do you have?

Pay as you ( Prepaid)

Family Plan (Contract)

Individual plan (Contract)

Other

Question Title

* 15. How much is your monthly mobile phone contract?

$20 - $30

$30 - $40

$40 - $50

$50 - $60

$60 - $70

$80 - $90

$90+

No Contract - I pay as I go

Question Title

* 16. if you pay as you go, how much on average do you spend per month?

$30 - $40

$40 - $50

$50 - $60

$60 - $70

$80- $90

$100 +

On contact

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* 17. Account Use

Personal

Business

Both

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* 18. Gender

Male

Female

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* 19. Age group

15-25

26-35

36-45

46-55

56-65

66-75

76+

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* 20. What is your highest educational level?

High School

Some College

Bachelors

Masters

Doctorate

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* 21. What is your annual income?

$0 - $25,000

$25,001 - $50,000

$50,001 - $75,000

$75,001 - $100,000

$100,000+