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NAEO 2012 Conference Topic Recommendations

Question Title

* Please evaluate your interest in following educational topics for the 2012 Anual Conference on a scale from 1-5, with 1 being not interested and 5 being very interested.

CREATING YOUR CULTURE (OPERATIONS TRACK)

What impact will this have on our customers and their callers? Becoming part of every decision making process. Many managers consider this question when making big decisions, but does the front line staff? Is this part of their thought process for conflict resolution with co-workers, etc?

	1 (Not Interested)	2	3	4	5 (Very Interested)
Common Mistakes with Unified Reports / Understanding Unified Reports	Common Mistakes with Unified Reports / Understanding Unified Reports 1 (Not Interested)	Common Mistakes with Unified Reports / Understanding Unified Reports 2	Common Mistakes with Unified Reports / Understanding Unified Reports 3	Common Mistakes with Unified Reports / Understanding Unified Reports 4	Common Mistakes with Unified Reports / Understanding Unified Reports 5 (Very Interested)
Training Methods	Training Methods 1 (Not Interested)	Training Methods 2	Training Methods 3	Training Methods 4	Training Methods 5 (Very Interested)
Motivating Staff	Motivating Staff 1 (Not Interested)	Motivating Staff 2	Motivating Staff 3	Motivating Staff 4	Motivating Staff 5 (Very Interested)
Remote Operators	Remote Operators 1 (Not Interested)	Remote Operators 2	Remote Operators 3	Remote Operators 4	Remote Operators 5 (Very Interested)
Promoting Teamwork	Promoting Teamwork 1 (Not Interested)	Promoting Teamwork 2	Promoting Teamwork 3	Promoting Teamwork 4	Promoting Teamwork 5 (Very Interested)
Employee Documentation	Employee Documentation 1 (Not Interested)	Employee Documentation 2	Employee Documentation 3	Employee Documentation 4	Employee Documentation 5 (Very Interested)
Reports for Managing Staff	Reports for Managing Staff 1 (Not Interested)	Reports for Managing Staff 2	Reports for Managing Staff 3	Reports for Managing Staff 4	Reports for Managing Staff 5 (Very Interested)
Breaking free....7 keys to getting more out of your Business	Breaking free....7 keys to getting more out of your Business 1 (Not Interested)	Breaking free....7 keys to getting more out of your Business 2	Breaking free....7 keys to getting more out of your Business 3	Breaking free....7 keys to getting more out of your Business 4	Breaking free....7 keys to getting more out of your Business 5 (Very Interested)
One on One Operator Coaching	One on One Operator Coaching 1 (Not Interested)	One on One Operator Coaching 2	One on One Operator Coaching 3	One on One Operator Coaching 4	One on One Operator Coaching 5 (Very Interested)
Different Styles of Disciplining	Different Styles of Disciplining 1 (Not Interested)	Different Styles of Disciplining 2	Different Styles of Disciplining 3	Different Styles of Disciplining 4	Different Styles of Disciplining 5 (Very Interested)
Contributing to the Emotional “Bank Account” of an Employee	Contributing to the Emotional “Bank Account” of an Employee 1 (Not Interested)	Contributing to the Emotional “Bank Account” of an Employee 2	Contributing to the Emotional “Bank Account” of an Employee 3	Contributing to the Emotional “Bank Account” of an Employee 4	Contributing to the Emotional “Bank Account” of an Employee 5 (Very Interested)

Additional Ideas

Question Title

* CUSTOMER SERVICE TRACK

What are our strengths, weaknesses, opportunities and threats on the horizon? The same session could be held as a breakout for hospitals. Many are under a great deal of pressure due to budget cuts but may also have many opportunities to take over functions from other departments facing cuts helping maintain service levels while cutting costs.

	1 (Not Interested)	2	3	4	5 (Very Interested)
Billing Reports	Billing Reports 1 (Not Interested)	Billing Reports 2	Billing Reports 3	Billing Reports 4	Billing Reports 5 (Very Interested)
Reports for Legal Purposes	Reports for Legal Purposes 1 (Not Interested)	Reports for Legal Purposes 2	Reports for Legal Purposes 3	Reports for Legal Purposes 4	Reports for Legal Purposes 5 (Very Interested)
PEG Groups	PEG Groups 1 (Not Interested)	PEG Groups 2	PEG Groups 3	PEG Groups 4	PEG Groups 5 (Very Interested)
Life Cycle of a Customer	Life Cycle of a Customer 1 (Not Interested)	Life Cycle of a Customer 2	Life Cycle of a Customer 3	Life Cycle of a Customer 4	Life Cycle of a Customer 5 (Very Interested)
Relationship Marketing / Marketing to Existing Customers	Relationship Marketing / Marketing to Existing Customers 1 (Not Interested)	Relationship Marketing / Marketing to Existing Customers 2	Relationship Marketing / Marketing to Existing Customers 3	Relationship Marketing / Marketing to Existing Customers 4	Relationship Marketing / Marketing to Existing Customers 5 (Very Interested)
Social Media Marketing - the ins, the outs and opportunities for revenue generation by helping customers manage traffic from social media sites.	Social Media Marketing - the ins, the outs and opportunities for revenue generation by helping customers manage traffic from social media sites. 1 (Not Interested)	Social Media Marketing - the ins, the outs and opportunities for revenue generation by helping customers manage traffic from social media sites. 2	Social Media Marketing - the ins, the outs and opportunities for revenue generation by helping customers manage traffic from social media sites. 3	Social Media Marketing - the ins, the outs and opportunities for revenue generation by helping customers manage traffic from social media sites. 4	Social Media Marketing - the ins, the outs and opportunities for revenue generation by helping customers manage traffic from social media sites. 5 (Very Interested)
Writing Website Content / SEO Ranking	Writing Website Content / SEO Ranking 1 (Not Interested)	Writing Website Content / SEO Ranking 2	Writing Website Content / SEO Ranking 3	Writing Website Content / SEO Ranking 4	Writing Website Content / SEO Ranking 5 (Very Interested)
Unique Ways to Increase Rates	Unique Ways to Increase Rates 1 (Not Interested)	Unique Ways to Increase Rates 2	Unique Ways to Increase Rates 3	Unique Ways to Increase Rates 4	Unique Ways to Increase Rates 5 (Very Interested)
SWOT Analysis of the Call Center Industry	SWOT Analysis of the Call Center Industry 1 (Not Interested)	SWOT Analysis of the Call Center Industry 2	SWOT Analysis of the Call Center Industry 3	SWOT Analysis of the Call Center Industry 4	SWOT Analysis of the Call Center Industry 5 (Very Interested)

Additional Ideas

Question Title

* TECHNICAL TRACK

	1 (Not Interested)	2	3	4	5 (Very Interested)
SQL Reports (Developing & Analyzing)	SQL Reports (Developing & Analyzing) 1 (Not Interested)	SQL Reports (Developing & Analyzing) 2	SQL Reports (Developing & Analyzing) 3	SQL Reports (Developing & Analyzing) 4	SQL Reports (Developing & Analyzing) 5 (Very Interested)
Server Virtualization	Server Virtualization 1 (Not Interested)	Server Virtualization 2	Server Virtualization 3	Server Virtualization 4	Server Virtualization 5 (Very Interested)
Making Your Site HIPAA / PCI Compliant	Making Your Site HIPAA / PCI Compliant 1 (Not Interested)	Making Your Site HIPAA / PCI Compliant 2	Making Your Site HIPAA / PCI Compliant 3	Making Your Site HIPAA / PCI Compliant 4	Making Your Site HIPAA / PCI Compliant 5 (Very Interested)
Collocation Centers	Collocation Centers 1 (Not Interested)	Collocation Centers 2	Collocation Centers 3	Collocation Centers 4	Collocation Centers 5 (Very Interested)
Amtelco Equipment Maintenance	Amtelco Equipment Maintenance 1 (Not Interested)	Amtelco Equipment Maintenance 2	Amtelco Equipment Maintenance 3	Amtelco Equipment Maintenance 4	Amtelco Equipment Maintenance 5 (Very Interested)
Web Portal	Web Portal 1 (Not Interested)	Web Portal 2	Web Portal 3	Web Portal 4	Web Portal 5 (Very Interested)
Call Distribution	Call Distribution 1 (Not Interested)	Call Distribution 2	Call Distribution 3	Call Distribution 4	Call Distribution 5 (Very Interested)

Additional Ideas

Question Title

* Please use this space to offer any additional topic ideas.