Customer Satisfaction Survey - Spring 2014 Question Title * 1. Have you used the Physical Plant online work order system within the last year? Yes No Question Title * 2. How often do you use the Physical Plant work order system? At least once a week Once a month Once a semester Once a year N/A Question Title * 3. Please indicate your level of satisfaction with the procedures for obtaining service from the Physical Plant: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Ease of use of online work order system Ease of use of online work order system Very Satisfied Ease of use of online work order system Satisfied Ease of use of online work order system Neutral Ease of use of online work order system Dissatisfied Ease of use of online work order system Very Dissatisfied Ease of use of online work order system N/A Effectiveness of communication Effectiveness of communication Very Satisfied Effectiveness of communication Satisfied Effectiveness of communication Neutral Effectiveness of communication Dissatisfied Effectiveness of communication Very Dissatisfied Effectiveness of communication N/A Courtesy & professionalism of work control staff Courtesy & professionalism of work control staff Very Satisfied Courtesy & professionalism of work control staff Satisfied Courtesy & professionalism of work control staff Neutral Courtesy & professionalism of work control staff Dissatisfied Courtesy & professionalism of work control staff Very Dissatisfied Courtesy & professionalism of work control staff N/A Question Title * 4. Please rate your level of satisfaction with communication of outages, projects & construction happening on campus: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Question Title * 5. In the past year, which medium have you used to receive information from the Physical Plant (check all that apply): USM Mailout USM Talk Direct Email University Info Center Facebook (USM Physical Plant) Twitter (@USMPhysPlant) Physical Plant website (usm.edu/physicalplant) Other (please specify) Question Title * 6. Please rate your level of satisfaction with the ease of use and information on the Physical Plant website: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Question Title * 7. Please rate your level of satisfaction with Custodial Services as it relates to YOUR building: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Cleanliness of restrooms Cleanliness of restrooms Very Satisfied Cleanliness of restrooms Satisfied Cleanliness of restrooms Neutral Cleanliness of restrooms Dissatisfied Cleanliness of restrooms Very Dissatisfied Cleanliness of restrooms N/A Cleanliness of classrooms, offices & hallways Cleanliness of classrooms, offices & hallways Very Satisfied Cleanliness of classrooms, offices & hallways Satisfied Cleanliness of classrooms, offices & hallways Neutral Cleanliness of classrooms, offices & hallways Dissatisfied Cleanliness of classrooms, offices & hallways Very Dissatisfied Cleanliness of classrooms, offices & hallways N/A Question Title * 8. Please rate your level of satisfaction with HVAC Services as it relates to YOUR building: Very Satisfied Satisfied Neutral Dissatisfied Very Disatisfied N/A Temperature control in your building Temperature control in your building Very Satisfied Temperature control in your building Satisfied Temperature control in your building Neutral Temperature control in your building Dissatisfied Temperature control in your building Very Disatisfied Temperature control in your building N/A Responsiveness to work requests Responsiveness to work requests Very Satisfied Responsiveness to work requests Satisfied Responsiveness to work requests Neutral Responsiveness to work requests Dissatisfied Responsiveness to work requests Very Disatisfied Responsiveness to work requests N/A Question Title * 9. Please rate your level of satisfaction with Electrical Services as it relates to YOUR building: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Sufficient lighting & electrical outlets Sufficient lighting & electrical outlets Very Satisfied Sufficient lighting & electrical outlets Satisfied Sufficient lighting & electrical outlets Neutral Sufficient lighting & electrical outlets Dissatisfied Sufficient lighting & electrical outlets Very Dissatisfied Sufficient lighting & electrical outlets N/A Responsiveness to work requests Responsiveness to work requests Very Satisfied Responsiveness to work requests Satisfied Responsiveness to work requests Neutral Responsiveness to work requests Dissatisfied Responsiveness to work requests Very Dissatisfied Responsiveness to work requests N/A Question Title * 10. Please rate your level of satisfaction with Building Maintenance as it relates to YOUR building: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Repairs to doors, hardware & furnishings; renovations/alterations Repairs to doors, hardware & furnishings; renovations/alterations Very Satisfied Repairs to doors, hardware & furnishings; renovations/alterations Satisfied Repairs to doors, hardware & furnishings; renovations/alterations Neutral Repairs to doors, hardware & furnishings; renovations/alterations Dissatisfied Repairs to doors, hardware & furnishings; renovations/alterations Very Dissatisfied Repairs to doors, hardware & furnishings; renovations/alterations N/A Responsiveness to work requests Responsiveness to work requests Very Satisfied Responsiveness to work requests Satisfied Responsiveness to work requests Neutral Responsiveness to work requests Dissatisfied Responsiveness to work requests Very Dissatisfied Responsiveness to work requests N/A Question Title * 11. Please rate your level of satisfaction with Environmental/Moving Services: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Moving office equipment/furniture & event set up Moving office equipment/furniture & event set up Very Satisfied Moving office equipment/furniture & event set up Satisfied Moving office equipment/furniture & event set up Neutral Moving office equipment/furniture & event set up Dissatisfied Moving office equipment/furniture & event set up Very Dissatisfied Moving office equipment/furniture & event set up N/A Trash pick up from outside containers Trash pick up from outside containers Very Satisfied Trash pick up from outside containers Satisfied Trash pick up from outside containers Neutral Trash pick up from outside containers Dissatisfied Trash pick up from outside containers Very Dissatisfied Trash pick up from outside containers N/A Responsiveness to work requests Responsiveness to work requests Very Satisfied Responsiveness to work requests Satisfied Responsiveness to work requests Neutral Responsiveness to work requests Dissatisfied Responsiveness to work requests Very Dissatisfied Responsiveness to work requests N/A Question Title * 12. Please rate your level of satisfaction with the Landscape/Grounds Services: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Landscape & grounds around YOUR building Landscape & grounds around YOUR building Very Satisfied Landscape & grounds around YOUR building Satisfied Landscape & grounds around YOUR building Neutral Landscape & grounds around YOUR building Dissatisfied Landscape & grounds around YOUR building Very Dissatisfied Landscape & grounds around YOUR building N/A Landscape & grounds of the Hattiesburg Campus Landscape & grounds of the Hattiesburg Campus Very Satisfied Landscape & grounds of the Hattiesburg Campus Satisfied Landscape & grounds of the Hattiesburg Campus Neutral Landscape & grounds of the Hattiesburg Campus Dissatisfied Landscape & grounds of the Hattiesburg Campus Very Dissatisfied Landscape & grounds of the Hattiesburg Campus N/A Responsiveness to work requests Responsiveness to work requests Very Satisfied Responsiveness to work requests Satisfied Responsiveness to work requests Neutral Responsiveness to work requests Dissatisfied Responsiveness to work requests Very Dissatisfied Responsiveness to work requests N/A Question Title * 13. Please rate your overall level of satisfaction with the following services: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) Very Satisfied Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) Satisfied Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) Neutral Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) Dissatisfied Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) Very Dissatisfied Transportation Services/Motor Pool (vehicle maintenance, repair, fuel) N/A Paint Shop (walls in offices, classrooms & public spaces) Paint Shop (walls in offices, classrooms & public spaces) Very Satisfied Paint Shop (walls in offices, classrooms & public spaces) Satisfied Paint Shop (walls in offices, classrooms & public spaces) Neutral Paint Shop (walls in offices, classrooms & public spaces) Dissatisfied Paint Shop (walls in offices, classrooms & public spaces) Very Dissatisfied Paint Shop (walls in offices, classrooms & public spaces) N/A Lock Smith (non-residential key services) Lock Smith (non-residential key services) Very Satisfied Lock Smith (non-residential key services) Satisfied Lock Smith (non-residential key services) Neutral Lock Smith (non-residential key services) Dissatisfied Lock Smith (non-residential key services) Very Dissatisfied Lock Smith (non-residential key services) N/A Recycling/Sustainability (pick up of recycled material) Recycling/Sustainability (pick up of recycled material) Very Satisfied Recycling/Sustainability (pick up of recycled material) Satisfied Recycling/Sustainability (pick up of recycled material) Neutral Recycling/Sustainability (pick up of recycled material) Dissatisfied Recycling/Sustainability (pick up of recycled material) Very Dissatisfied Recycling/Sustainability (pick up of recycled material) N/A Question Title * 14. Please indicate your level of satisfaction with the overall quality of work performed by the Physical Plant: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Question Title * 15. Please indicate your overall level of satisfaction with the courtesy & professionalism of Physical Plant staff: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Question Title * 16. Please indicated your overall level of satisfaction with the response time for Physical Plant work requests: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A Question Title * 17. Comments: Question Title * 18. Affiliation: Faculty Staff Student Other Question Title * 19. Gender Male Female Question Title * 20. Length of time at your present Southern Miss facility: Less than one year 1 - 4 years 5 years or longer Question Title * 21. If you would like to be eligible for the prize drawing, please provide the following information in the space below and click ‘DONE’:Full NameEmployee/Student ID Email AddressAll prizes are taxable. Done