SurveyMonkey Powered Online Survey

iC health is committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

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* 1. Please indicate whether you are a Innovation Campus Staff Member, Community Member or UOW Student

Work at the Innovation Campus

Community Member

UOW Domestic student

UOW International student

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* 2. What is your gender?

Female

Male

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* 3. What is your age?

Under 16

17-25

26-35

36-50

51-60

60+

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* 4. What type of membership have you got at iC health?

iC 3

iC 6

iC 12

UOW Student 3 month

UOW Student 6 month

UOW Student 12 month

Super Pass (iC health & URAC)

Off Peak membership (6 or 12)

Semester membership

15 Visit Pass

Casual User

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* 5. How long have you used iC health?

< 3mths

3-6mths

6-9mths

9-12mths

>12mths

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* 6. On average, how frequently do you use iC health?

5+ times per week

4 times a week

3 times a week

2 times a week

Once per week

0 times

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* 7. Overall how satisfied are you with iC health?

Very satisfied

Somewhat satisfied

Somewhat unsatisified

Very unsatisfied

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* 8. Why did you join iC health?

Quality of the facility

Location

To get fit

Weight loss/change of body

Close to work

Value for money

Change to a healthier lifestyle

Friendly staff

Returning member

Friends train here

Referral from a doctor

Lifestyle Programs

Personal Trainers/Exercise Physiologist

Group Exercise Classes

Free pass

Other (please specify)

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* 9. How did you find out about iC health?

Website

Word of mouth

The University of Wollongong Recreation & Aquatic Centre

Referral from a Doctor

Facebook

Personal Trainers/Exercise Physiologist

External advertising i.e The Mercury

iC Newsletter

Campus East

innovation Campus

Other (please specify)

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* 10. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Supervision on the gym floor	Supervision on the gym floor Excellent	Supervision on the gym floor Good	Supervision on the gym floor Adequate	Supervision on the gym floor Poor	Supervision on the gym floor Unacceptable	Supervision on the gym floor N/A
Group Exercise Classes	Group Exercise Classes Excellent	Group Exercise Classes Good	Group Exercise Classes Adequate	Group Exercise Classes Poor	Group Exercise Classes Unacceptable	Group Exercise Classes N/A
Cleanliness of our Change Rooms	Cleanliness of our Change Rooms Excellent	Cleanliness of our Change Rooms Good	Cleanliness of our Change Rooms Adequate	Cleanliness of our Change Rooms Poor	Cleanliness of our Change Rooms Unacceptable	Cleanliness of our Change Rooms N/A
Monthly Gym Challenges	Monthly Gym Challenges Excellent	Monthly Gym Challenges Good	Monthly Gym Challenges Adequate	Monthly Gym Challenges Poor	Monthly Gym Challenges Unacceptable	Monthly Gym Challenges N/A
Staff to member interaction	Staff to member interaction Excellent	Staff to member interaction Good	Staff to member interaction Adequate	Staff to member interaction Poor	Staff to member interaction Unacceptable	Staff to member interaction N/A
Lifestyle Programs	Lifestyle Programs Excellent	Lifestyle Programs Good	Lifestyle Programs Adequate	Lifestyle Programs Poor	Lifestyle Programs Unacceptable	Lifestyle Programs N/A
Personal Trainers	Personal Trainers Excellent	Personal Trainers Good	Personal Trainers Adequate	Personal Trainers Poor	Personal Trainers Unacceptable	Personal Trainers N/A
Customer service at Reception	Customer service at Reception Excellent	Customer service at Reception Good	Customer service at Reception Adequate	Customer service at Reception Poor	Customer service at Reception Unacceptable	Customer service at Reception N/A
Cleaniness of the gym floor	Cleaniness of the gym floor Excellent	Cleaniness of the gym floor Good	Cleaniness of the gym floor Adequate	Cleaniness of the gym floor Poor	Cleaniness of the gym floor Unacceptable	Cleaniness of the gym floor N/A
Value for Money	Value for Money Excellent	Value for Money Good	Value for Money Adequate	Value for Money Poor	Value for Money Unacceptable	Value for Money N/A
Tour and introduction to the Club	Tour and introduction to the Club Excellent	Tour and introduction to the Club Good	Tour and introduction to the Club Adequate	Tour and introduction to the Club Poor	Tour and introduction to the Club Unacceptable	Tour and introduction to the Club N/A
Quality of equipment	Quality of equipment Excellent	Quality of equipment Good	Quality of equipment Adequate	Quality of equipment Poor	Quality of equipment Unacceptable	Quality of equipment N/A

Other (please specify)

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* 11. Based on our performance, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

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* 12. What are the factors likely to have the greatest influence over your long-term commitment to staying at iC health?

Cleanliness

Machines working

Engaging staff

Professional staff

The latest equipment

Group Exercise Classes

Hours of Operation

Overall atmosphere

Location

Achieving your goals

Personal motivation

Parking

Price

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* 13. If we were to change our operating hours on a weekday, what would you prefer?

5:30am - 8:00pm

5:00am - 7:00pm

6:00am - 9:00pm (Current operating hours)

Other (please specify)

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* 14. Have you participated in a Lifestyle Program at iC health, i.e. Beach Bootcamp?

Yes