AnkerDirect (Formerly LaptopMate) Customer Satisfaction Survey We at Anker would like the opportunity to learn how we can improve your customer experience. This survey will take approximately 8 minutes to complete. Thank you in advance for your time and helpful feedback. Question Title * 1. Based upon your previous interactions with Anker, please rate your satisfaction with the Anker Customer Service team in the following areas: 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfied Not Applicable Time to resolution Time to resolution 1 - Very dissatisfied Time to resolution 2 - Somewhat dissatisfied Time to resolution 3 - Neutral Time to resolution 4 - Somewhat satisfied Time to resolution 5 - Very satisfied Time to resolution Not Applicable Clarity of communication Clarity of communication 1 - Very dissatisfied Clarity of communication 2 - Somewhat dissatisfied Clarity of communication 3 - Neutral Clarity of communication 4 - Somewhat satisfied Clarity of communication 5 - Very satisfied Clarity of communication Not Applicable Email Formatting Email Formatting 1 - Very dissatisfied Email Formatting 2 - Somewhat dissatisfied Email Formatting 3 - Neutral Email Formatting 4 - Somewhat satisfied Email Formatting 5 - Very satisfied Email Formatting Not Applicable Representative’s level of courtesy Representative’s level of courtesy 1 - Very dissatisfied Representative’s level of courtesy 2 - Somewhat dissatisfied Representative’s level of courtesy 3 - Neutral Representative’s level of courtesy 4 - Somewhat satisfied Representative’s level of courtesy 5 - Very satisfied Representative’s level of courtesy Not Applicable Professionalism Professionalism 1 - Very dissatisfied Professionalism 2 - Somewhat dissatisfied Professionalism 3 - Neutral Professionalism 4 - Somewhat satisfied Professionalism 5 - Very satisfied Professionalism Not Applicable Helpfulness of representative Helpfulness of representative 1 - Very dissatisfied Helpfulness of representative 2 - Somewhat dissatisfied Helpfulness of representative 3 - Neutral Helpfulness of representative 4 - Somewhat satisfied Helpfulness of representative 5 - Very satisfied Helpfulness of representative Not Applicable Ease of finding customer service contact information Ease of finding customer service contact information 1 - Very dissatisfied Ease of finding customer service contact information 2 - Somewhat dissatisfied Ease of finding customer service contact information 3 - Neutral Ease of finding customer service contact information 4 - Somewhat satisfied Ease of finding customer service contact information 5 - Very satisfied Ease of finding customer service contact information Not Applicable Anker refund/return policy Anker refund/return policy 1 - Very dissatisfied Anker refund/return policy 2 - Somewhat dissatisfied Anker refund/return policy 3 - Neutral Anker refund/return policy 4 - Somewhat satisfied Anker refund/return policy 5 - Very satisfied Anker refund/return policy Not Applicable Overall experience Overall experience 1 - Very dissatisfied Overall experience 2 - Somewhat dissatisfied Overall experience 3 - Neutral Overall experience 4 - Somewhat satisfied Overall experience 5 - Very satisfied Overall experience Not Applicable Comments Question Title * 2. How did you find Anker customer support’s contact information? (Please select all that apply) Anker website Amazon storefront Anker product manual Anker product warranty card Anker product packaging Online search (Google, Bing, Yahoo!, etc) Other (please specify) Question Title * 3. Compared to other companies with similar products, how would you rate our customer service? Exceeded expectations Expectations met Neutral Expectations not met Disappointed and expected more Question Title * 4. Do you have any additional comments about your experience or suggestions on how we can improve? Question Title * 5. If you left comments or have remaining concerns that require follow-up, please provide us with your contact email address and order number. Our customer service team will follow up with you promptly to help ensure you have the very best Anker experience possible. Thank you for your invaluable input as we work hard to continually improve our customer service. Done
