CCB Agency-wide Survey

Question Title

* 1. License No.

Question Title

* 2. Did we recently process:

Your new license application

Your renewal application

Question Title

* 3. Rate us.

	Excellent	Good	Fair	Poor	Don't Know
Timeliness: How do you rate the timeliness of the services provided by the CCB?	Timeliness: How do you rate the timeliness of the services provided by the CCB? Excellent	Timeliness: How do you rate the timeliness of the services provided by the CCB? Good	Timeliness: How do you rate the timeliness of the services provided by the CCB? Fair	Timeliness: How do you rate the timeliness of the services provided by the CCB? Poor	Timeliness: How do you rate the timeliness of the services provided by the CCB? Don't Know
Accuracy: How do you rate the ability of the CCB to provide services correctly the first time?	Accuracy: How do you rate the ability of the CCB to provide services correctly the first time? Excellent	Accuracy: How do you rate the ability of the CCB to provide services correctly the first time? Good	Accuracy: How do you rate the ability of the CCB to provide services correctly the first time? Fair	Accuracy: How do you rate the ability of the CCB to provide services correctly the first time? Poor	Accuracy: How do you rate the ability of the CCB to provide services correctly the first time? Don't Know
Helpfulness: How do you rate the helpfulness of CCB employees?	Helpfulness: How do you rate the helpfulness of CCB employees? Excellent	Helpfulness: How do you rate the helpfulness of CCB employees? Good	Helpfulness: How do you rate the helpfulness of CCB employees? Fair	Helpfulness: How do you rate the helpfulness of CCB employees? Poor	Helpfulness: How do you rate the helpfulness of CCB employees? Don't Know
Expertise: How do you rate the knowledge and expertise of CCB employees?	Expertise: How do you rate the knowledge and expertise of CCB employees? Excellent	Expertise: How do you rate the knowledge and expertise of CCB employees? Good	Expertise: How do you rate the knowledge and expertise of CCB employees? Fair	Expertise: How do you rate the knowledge and expertise of CCB employees? Poor	Expertise: How do you rate the knowledge and expertise of CCB employees? Don't Know
Availability of Information: How do you rate the avail-ability of information at CCB?	Availability of Information: How do you rate the avail-ability of information at CCB? Excellent	Availability of Information: How do you rate the avail-ability of information at CCB? Good	Availability of Information: How do you rate the avail-ability of information at CCB? Fair	Availability of Information: How do you rate the avail-ability of information at CCB? Poor	Availability of Information: How do you rate the avail-ability of information at CCB? Don't Know
Overall Service: How do you rate the overall quality of service provided by the CCB?	Overall Service: How do you rate the overall quality of service provided by the CCB? Excellent	Overall Service: How do you rate the overall quality of service provided by the CCB? Good	Overall Service: How do you rate the overall quality of service provided by the CCB? Fair	Overall Service: How do you rate the overall quality of service provided by the CCB? Poor	Overall Service: How do you rate the overall quality of service provided by the CCB? Don't Know

Question Title

* 4. Do you have suggestions to help us serve you better in the future?

Question Title

* 5. CCB Education Program

Did you take the required CCB 16-hour training and test?

Yes

No

Question Title

* 6. (If yes to 4)

	Strongly Agree	Agree	Disagree	Strongly Disagree
I found the required CCB education course provided me with information that has been useful.	I found the required CCB education course provided me with information that has been useful. Strongly Agree	I found the required CCB education course provided me with information that has been useful. Agree	I found the required CCB education course provided me with information that has been useful. Disagree	I found the required CCB education course provided me with information that has been useful. Strongly Disagree

Question Title

* 7. What can we do to improve our education program?

Question Title

* 8. CCB Enforcement Program

In addition to contractor education programs, the CCB invests 20 percent of your license fee to stop violations of CCB regulations. The CCB imposes over $1,000,000 of fines and suspends the license of over 10,000 CCB licensees per year because they have lost their bond or insurance coverage, violated Oregon law (i.e., unlicensed activity), or failed to pay a construction related debt.

The mission of the CCB Enforcement Program is: To provide an effective deterrent to illegal activity in the construction industry.

	Strongly Agree	Agree	Disagree	Strongly Disagree
Would you agree that the CCB Enforcement Program is an effective deterrent to illegal activity in the construction industry?	Would you agree that the CCB Enforcement Program is an effective deterrent to illegal activity in the construction industry? Strongly Agree	Would you agree that the CCB Enforcement Program is an effective deterrent to illegal activity in the construction industry? Agree	Would you agree that the CCB Enforcement Program is an effective deterrent to illegal activity in the construction industry? Disagree	Would you agree that the CCB Enforcement Program is an effective deterrent to illegal activity in the construction industry? Strongly Disagree

Question Title

* 9. What can we do to improve our enforcement efforts?