CCB Agency-wide Survey

 
1. License No.
2. Did we recently process:
3. Rate us.
ExcellentGoodFairPoorDon't Know
Timeliness: How do you rate the timeliness of the services provided by the CCB?
Accuracy: How do you rate the ability of the CCB to provide services correctly the first time?
Helpfulness: How do you rate the helpfulness of CCB employees?
Expertise: How do you rate the knowledge and expertise of CCB employees?
Availability of Information: How do you rate the avail-ability of information at CCB?
Overall Service: How do you rate the overall quality of service provided by the CCB?
4. Do you have suggestions to help us serve you better in the future?
5. CCB Education Program

Did you take the required CCB 16-hour training and test?
6. (If yes to 4)
Strongly AgreeAgreeDisagreeStrongly Disagree
I found the required CCB education course provided me with information that has been useful.
7. What can we do to improve our education program?
8. CCB Enforcement Program

In addition to contractor education programs, the CCB invests 20 percent of your license fee to stop violations of CCB regulations. The CCB imposes over $1,000,000 of fines and suspends the license of over 10,000 CCB licensees per year because they have lost their bond or insurance coverage, violated Oregon law (i.e., unlicensed activity), or failed to pay a construction related debt.

The mission of the CCB Enforcement Program is: To provide an effective deterrent to illegal activity in the construction industry.
Strongly AgreeAgreeDisagreeStrongly Disagree
Would you agree that the CCB Enforcement Program is an effective deterrent to illegal activity in the construction industry?
9. What can we do to improve our enforcement efforts?
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