Parkside Medical Practice survey 2011 100% of survey complete. Question Title * 1. How easy is it to find out about the opening hours and services offered by the surgery? Very easy Fairly easy Neither easy or hard Fairly difficult Very difficult Question Title * 2. How do you find out information about the surgery? Friend, family or neighbour Practice newsletter Patient group Practice noticeboard Patient advice and liaison service (PALS) Practice website Practice leaflet Other websites Email Other (please tell us) Question Title * 3. Does this information meet your needs? Yes No Question Title * 4. In order to reduce waiting times, should we? (please tick any boxes you agree with) See patients in the order they arrive Give patients an appointment with the first available GP Be stricter with late arrivals Offer longer, but fewer, appointments Offer appointments of different lengths Only deal with the family member who has the named appointment Only deal with one problem per consultation Question Title * 5. Please tell us how long you would be prepared to wait for your appointment at the surgery before you would want an explanation for the delay: Question Title * 6. Please tell us what you think we could do (other then offer more appointments) to make it easier for patients to get an appointment: Question Title * 7. Thinking about access into the building, how do you find this? Very easy Fairly easy Not very easy Not at all easy Question Title * 8. How clean is your GP surgery? Very clean Fairly clean Not very clean Not at all clean Don't know Question Title * 9. How satisfied are you with the way in which the practice handles your confidential information? Very satisfied Satisfied Not satisfied Not aware that my information is shared Question Title * 10. Generally, how satisfied are you with the service you get from your GP? (please tick one box below) Very satisfied Satisfied Dissatisfied Very dissatisfied Question Title * 11. Generally, how satisfied are you with the service you get from our Nurse Practitioner? (please tick one box below) Very satisfied Fairly satisfied Dissatisfied Very dissatisfied Question Title * 12. Generally, how satisfied are you with the service you get from the reception staff? Very satisfied Fairly satisfied Dissatisfied Very dissatisfied Question Title * 13. Would you recommend the GP practice to someone who has just moved into the area? Yes No Please let us know why you have chosen this answer Question Title * 14. How would you prefer to be told about changes to local health services, for example, opening times of the GP practice, hospital services, treatment in the community, etc Email Newsletter Website Text messaging Other (please tell us) Question Title * 15. Please use the space below to tell us about anything you feel that is important that we may have missed: Question Title * 16. Thank you for your feedback. Please add any further comments you may have below. Yes No If yes, please ask to speak to Nisa Iqbal or Sharon Hirst for more information or leave your contact details below: Thank youThe practice would like to thank you for taking the time to answer this survey. Your comments help us to make decisions about how the practice is run. Done