Onlne Banking Customer Survey Default Section Question Title * 1. Do you use online banking? Yes No Question Title * 2. If not, why? Didn’t know about it Never tried it Too complicated to use Concerned about security Other (please specify) Question Title * 3. If you do, how often do you use online banking? More than once a day Daily 3-5 times a week Once a week A few times a month Rarely Question Title * 4. Do you use online bill pay through online banking? Yes No Question Title * 5. If not, why? Didn’t know about it No need Too complicated to use Prefer writing checks Not enough electronic payees Concerned about security Other (please specify) Question Title * 6. If you do, how many bills do you pay using bill pay on a monthly basis? 1-3 bills 3-5 bills 5-10 bills More than 10 Question Title * 7. What do you like about online banking and/or bill pay? Ease of use Convenience Accessibility (24 hour access) Better able to monitor accounts Save money I don’t like using them Other (please specify) Question Title * 8. What would you change about online banking and/or bill pay? More electronic payees (Bill Pay) Ability to choose the date that the creditor receives payment (Bill Pay) Faster time between payment issued and payment applied (Bill Pay) More user-friendly design (less confusion, better log-in, easier to use layout/design) More information on security measures Less down time or better maintenance schedule I wouldn’t change anything Other (please specify) Question Title * 9. How would you rate your overall online banking experience? Very positive Somewhat positive In-between Somewhat negative Very negative Question Title * 10. How would you rate your overall online bill pay experience? Very positive Somewhat positive In-between Somewhat negative Very negative Question Title * 11. Would you be interested in an online tool that can help you keep track of your expenses via categories (e.g. Restaurants, Groceries, Auto, Clothing, House, Education, etc.)? Yes No Question Title * 12. Are you interested in mobile banking? Mobile banking allows customers to access account information, transfer funds, and pay bills from a mobile device. Yes No Question Title * 13. Are you interested in the ability to open an account online at Pinnacle Bank? Yes No Done
