Exit this survey Software as a Service (SaaS) 1. Question Title * 1. How many remote VSAT circuits does your organization operate? 0-50 51-100 101-250 251-500 501-1000 1000+ Question Title * 2. Where is the location of your iDirect NMS? (Select multiple if appropriate) Europe Middle East Africa North America Latin America Asia Question Title * 3. Which iDirect operating software are you using? iDS 6.0 iDS 7.0 iDS 8.0 iDX 1.0 iDX 2.0 Other (please specify) Question Title * 4. How satisfied are you with iDirect software rollout and implementation process? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Very dissatisfied Question Title * 5. Why do you typically upgrade your software? Utilize a new feature Try out a new software release Fix and Issue with an existing release Advice from iDirect Advice from other Service Providers Other Other (please specify) Question Title * 6. How long does it take between the decision to implement a new iDirect software release and have it rolled out? As soon as a new release is made available Within 1 -2 months after release 2-4 Months after 4-6 Months 6-12 Months 12+ Question Title * 7. Which Information System(s) does your organization use in its Network Operation Center? Trouble Ticket System Email BSS- Billing Systems OSS -Operational Support Systems ERP - Enterprise Resource Planning Knowledge Management Other Other (please specify) Question Title * 8. Which of your systems are currently based on SaaS (Software as a Service)? Trouble Ticket System Email BSS- Billing Systems OSS -Operational Support Systems ERP - Enterprise Resource Planning Knowledge Management CRM Other Other (please specify) Question Title * 9. Which of these subscription-based services would you migrate to in the future? Trouble Ticket System Email BSS- Billing Systems OSS -Operational Support Systems ERP - Enterprise Resource Planning Knowledge Management CRM Other Other (please specify) Question Title * 10. Why are you not considering a SaaS-based solution? Cost Security Lack of suitable Internet Connectivity Integration with other IT systems required Customization required Other Other (please specify) Question Title * 11. How would you feel about subscription-based services from iDirect, where software upgrades would be managed for you? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Very dissatisfied Question Title * 12. Please give us some information so we may contact you with any questions you have. (Optional) Name: Company: Address: Address 2: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP: Country: Email Address: Phone Number: Done