Beck Manufacturing/Anvil International Customer Service Survey

Beck/Anvil is working towards World Class Customer Service; we want to be exceptional partners to our friends in the industry. As a means to this end we are asking you to take a couple of minutes and let us know how we are doing and what we can do better by filling out the attached survey.

Thank you in advance for your participation.

Sincerely,
Wendy Martin
Customer Service Manager

Question Title

* 1. Is the Beck/Anvil Customer Service team knowledgeable, courteous and prompt?

Question Title

* 2. Do you receive our quotes, order acknowledgements and return merchandise authorization in a timely manner?

Question Title

* 3. When speaking to Customer Service does their geographical location matter?

Question Title

* 4. Are your orders delivered completely, accurately and on time?

Question Title

* 5. Is your Beck/Anvil Sales Representative knowledgeable, courteous and prompt?

Question Title

* 6. What is your idea of outstanding Customer Service?

Question Title

* 7. If Beck/Anvil could do one thing better for your company, what would it be?

T