unbiased.co.uk customer service survey 33% of survey complete. Thinking about your advertising methods: Question Title 1. Which methods do you use to source leads? Tick all that apply. Client referrals / recommendations unbiased.co.uk Online marketing (pay per click or search engine optimisation) Local press advertising Direct marketing Email marketing Seminars / professional connections Other online directories If you use other online directories, please tell us which ones: Question Title 2. Do you regularly ask and record how potential / new clients found you or your website? Yes No Question Title 3. On average, how much would you be willing to spend to acquire a new, quality lead? £0 - £50 £51 - £100 £101 - £150 £151 - £200 £201 - £300 £301 - £400 £401 + General lead General lead £0 - £50 General lead £51 - £100 General lead £101 - £150 General lead £151 - £200 General lead £201 - £300 General lead £301 - £400 General lead £401 + Pensions lead Pensions lead £0 - £50 Pensions lead £51 - £100 Pensions lead £101 - £150 Pensions lead £151 - £200 Pensions lead £201 - £300 Pensions lead £301 - £400 Pensions lead £401 + Investment lead Investment lead £0 - £50 Investment lead £51 - £100 Investment lead £101 - £150 Investment lead £151 - £200 Investment lead £201 - £300 Investment lead £301 - £400 Investment lead £401 + Question Title 4. What is your annual marketing spend (per branch)? £0 - £500 £501 - £1,000 £1,001 - £2,000 £2,001 - £5,000 £5,001 - £10,000 £10,001 + Next