unbiased.co.uk customer service survey

33% of survey complete.

Thinking about your advertising methods:

Question Title

1. Which methods do you use to source leads? Tick all that apply.

Client referrals / recommendations

unbiased.co.uk

Online marketing (pay per click or search engine optimisation)

Local press advertising

Direct marketing

Email marketing

Seminars / professional connections

Other online directories

If you use other online directories, please tell us which ones:

Question Title

2. Do you regularly ask and record how potential / new clients found you or your website?

Yes

No

Question Title

3. On average, how much would you be willing to spend to acquire a new, quality lead?

	£0 - £50	£51 - £100	£101 - £150	£151 - £200	£201 - £300	£301 - £400	£401 +
General lead	General lead £0 - £50	General lead £51 - £100	General lead £101 - £150	General lead £151 - £200	General lead £201 - £300	General lead £301 - £400	General lead £401 +
Pensions lead	Pensions lead £0 - £50	Pensions lead £51 - £100	Pensions lead £101 - £150	Pensions lead £151 - £200	Pensions lead £201 - £300	Pensions lead £301 - £400	Pensions lead £401 +
Investment lead	Investment lead £0 - £50	Investment lead £51 - £100	Investment lead £101 - £150	Investment lead £151 - £200	Investment lead £201 - £300	Investment lead £301 - £400	Investment lead £401 +

Question Title

4. What is your annual marketing spend (per branch)?

£0 - £500

£501 - £1,000

£1,001 - £2,000

£2,001 - £5,000

£5,001 - £10,000

£10,001 +