Customer Visit / Service Call Feedback Form

Service Call Feedback

Please help us in developing a class leading service program that meets and exceeds your requirements and expectations. Your time and effort in completing this questionnaire is taken seriously and will be used to help further develop our service offering in the future. Thank you for you help and support.

Question Title

* 1. Service Technician was professional, respective of people, equipment and facilities.

Very Satisfied

Professional

Unprofessional

Very Satisfied

Professional

Unprofessional

Question Title

* 2. Knowledge level of the service technician.

Extremely Knowledgeable

Very Knowledgeable

Knowledgeable

Somewhat Knowledgeable

Not Very Knowledgeable

Extremely Knowledgeable

Very Knowledgeable

Knowledgeable

Somewhat Knowledgeable

Not Very Knowledgeable

Question Title

* 3. How satisfied are you with the Service Technician's ability to address the issue.

Extremely Satisfied

Very Satisfied

Saftisfied

Somewhat Satisfied

Unsatisfied

Very Unsatisfied

Extremely Unsatisfied

Extremely Satisfied

Very Satisfied

Saftisfied

Somewhat Satisfied

Unsatisfied

Very Unsatisfied

Extremely Unsatisfied

Question Title

* 4. Did the Service Technician arrive on time?

Yes

No, but he/she called ahead to inform me.

Yes

No, but he/she called ahead to inform me.

Question Title

* 5. Was the Service Tech prepared with Tools / Materials.

Yes

No, however the issue was different from what was reported.

Yes

No, however the issue was different from what was reported.

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* 6. Did the Service Technician resolve any issues not included in the scope of the original visit.

Yes, they ask if additional support was required and he/she addressed our concerns.

No, there was no additional support required at the time.

No, the Service Technician did not ask if we had any other requirements at the time of the visit.

Yes, they ask if additional support was required and he/she addressed our concerns.

No, there was no additional support required at the time.

No, the Service Technician did not ask if we had any other requirements at the time of the visit.

Question Title

* 1. Service Technician was professional, respective of people, equipment and facilities.

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* 2. Knowledge level of the service technician.

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* 3. How satisfied are you with the Service Technician's ability to address the issue.

Question Title

* 4. Did the Service Technician arrive on time?

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* 5. Was the Service Tech prepared with Tools / Materials.

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* 6. Did the Service Technician resolve any issues not included in the scope of the original visit.

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* 7. Please provide any additional feedback you would like us to know about or improve on.