Buyers Research 2013 Part 1 - Jan/Feb 2013

Question Title

* 1. Select the job title that closest matches your position:

Personal Assistant

Travel Booker

Company Secretary

Travel Manager

Travel Buyer / Procurement

Supply Chain / Sourcing Manager

MD / CEO

Other (please specify)

Question Title

* 2. What is your company's estimated total annual travel spend? (Regionally or locally, not globally)

<R 500 000.00

R 500 000.00 - R 1m

R 1.1m - R 2.5m

R 2.6m - R 5m

R 5.1m - R 10m

R 10.1m - R20m

R 20.1m - R35m

R 35.1m - R50m

>R50m

I don't know

Other (please specify)

Question Title

* 3. How many travellers are you responsible for?

<10

10 - 24

25 - 44

45 - 59

60 - 79

80 - 99

100 - 149

150 - 199

200 - 249

250 - 299

>300

Other (please specify)

Question Title

* 4. Is your travel policy (practices, procedures and projects) mandated locally in South Africa or run from a regional/ global HQ?

Locally (Within SA)

Regionally (Within Africa)

Globally (From US/UK/Europe etc)

I don't know

Other/Comments:

Question Title

* 5. How often do you participate in industry surveys?

All the time

Sometimes

Occasionally

Hardly ever

Never

Question Title

* 6. If you do regularly participate in industry surveys, what is your main motivation for doing so?

N/A - I don't participate in surveys (except this one!)

I like to find out what other people are doing

It is important to me to keep abreast of emerging trends

Survey info helps me to identify best practices

Surveys help me to identify if I am behind the curve on any aspects

I like knowing that I am not alone with specific challenges

I only participate to be helpful to companies conducting the surveys

Other/Comments:

Question Title

* 7. Please rate the following trends as to how much focus you might be placing on them in 2013.

	High focus	Medium focus	Low focus	No focus
Mobile Travel Applications	Mobile Travel Applications High focus	Mobile Travel Applications Medium focus	Mobile Travel Applications Low focus	Mobile Travel Applications No focus
Social Media within a managed travel program	Social Media within a managed travel program High focus	Social Media within a managed travel program Medium focus	Social Media within a managed travel program Low focus	Social Media within a managed travel program No focus
Mentorship Programmes	Mentorship Programmes High focus	Mentorship Programmes Medium focus	Mentorship Programmes Low focus	Mentorship Programmes No focus
Strategic Meetings Management	Strategic Meetings Management High focus	Strategic Meetings Management Medium focus	Strategic Meetings Management Low focus	Strategic Meetings Management No focus
Ancillary Fees	Ancillary Fees High focus	Ancillary Fees Medium focus	Ancillary Fees Low focus	Ancillary Fees No focus
Supplier Relationship Management	Supplier Relationship Management High focus	Supplier Relationship Management Medium focus	Supplier Relationship Management Low focus	Supplier Relationship Management No focus

Question Title

* 8. Are there any other emerging trends not mentioned above that you will be addressing this year? Please provide a brief description.

Question Title

* 9. Roughly what percentage of your time do you spend on average on the following:

	0%	<5%	5% - 10%	11% - 20%	21% - 30%	31% - 40%	41% - 50%	>50%
Generating Management Information and reports	Generating Management Information and reports 0%	Generating Management Information and reports <5%	Generating Management Information and reports 5% - 10%	Generating Management Information and reports 11% - 20%	Generating Management Information and reports 21% - 30%	Generating Management Information and reports 31% - 40%	Generating Management Information and reports 41% - 50%	Generating Management Information and reports >50%
Managing Service Level Agreements	Managing Service Level Agreements 0%	Managing Service Level Agreements <5%	Managing Service Level Agreements 5% - 10%	Managing Service Level Agreements 11% - 20%	Managing Service Level Agreements 21% - 30%	Managing Service Level Agreements 31% - 40%	Managing Service Level Agreements 41% - 50%	Managing Service Level Agreements >50%
Ensuring Traveller Safety	Ensuring Traveller Safety 0%	Ensuring Traveller Safety <5%	Ensuring Traveller Safety 5% - 10%	Ensuring Traveller Safety 11% - 20%	Ensuring Traveller Safety 21% - 30%	Ensuring Traveller Safety 31% - 40%	Ensuring Traveller Safety 41% - 50%	Ensuring Traveller Safety >50%
Supplier Relationship Management	Supplier Relationship Management 0%	Supplier Relationship Management <5%	Supplier Relationship Management 5% - 10%	Supplier Relationship Management 11% - 20%	Supplier Relationship Management 21% - 30%	Supplier Relationship Management 31% - 40%	Supplier Relationship Management 41% - 50%	Supplier Relationship Management >50%
Dealing with traveller expense claims	Dealing with traveller expense claims 0%	Dealing with traveller expense claims <5%	Dealing with traveller expense claims 5% - 10%	Dealing with traveller expense claims 11% - 20%	Dealing with traveller expense claims 21% - 30%	Dealing with traveller expense claims 31% - 40%	Dealing with traveller expense claims 41% - 50%	Dealing with traveller expense claims >50%
Managing RFP Processes	Managing RFP Processes 0%	Managing RFP Processes <5%	Managing RFP Processes 5% - 10%	Managing RFP Processes 11% - 20%	Managing RFP Processes 21% - 30%	Managing RFP Processes 31% - 40%	Managing RFP Processes 41% - 50%	Managing RFP Processes >50%
Managing MICE spend	Managing MICE spend 0%	Managing MICE spend <5%	Managing MICE spend 5% - 10%	Managing MICE spend 11% - 20%	Managing MICE spend 21% - 30%	Managing MICE spend 31% - 40%	Managing MICE spend 41% - 50%	Managing MICE spend >50%
Dealing with Strategic Sourcing	Dealing with Strategic Sourcing 0%	Dealing with Strategic Sourcing <5%	Dealing with Strategic Sourcing 5% - 10%	Dealing with Strategic Sourcing 11% - 20%	Dealing with Strategic Sourcing 21% - 30%	Dealing with Strategic Sourcing 31% - 40%	Dealing with Strategic Sourcing 41% - 50%	Dealing with Strategic Sourcing >50%
Indentifying cost savings opportunities	Indentifying cost savings opportunities 0%	Indentifying cost savings opportunities <5%	Indentifying cost savings opportunities 5% - 10%	Indentifying cost savings opportunities 11% - 20%	Indentifying cost savings opportunities 21% - 30%	Indentifying cost savings opportunities 31% - 40%	Indentifying cost savings opportunities 41% - 50%	Indentifying cost savings opportunities >50%
Making Travel Bookings	Making Travel Bookings 0%	Making Travel Bookings <5%	Making Travel Bookings 5% - 10%	Making Travel Bookings 11% - 20%	Making Travel Bookings 21% - 30%	Making Travel Bookings 31% - 40%	Making Travel Bookings 41% - 50%	Making Travel Bookings >50%
Dealing with Supplier negotiations	Dealing with Supplier negotiations 0%	Dealing with Supplier negotiations <5%	Dealing with Supplier negotiations 5% - 10%	Dealing with Supplier negotiations 11% - 20%	Dealing with Supplier negotiations 21% - 30%	Dealing with Supplier negotiations 31% - 40%	Dealing with Supplier negotiations 41% - 50%	Dealing with Supplier negotiations >50%
Implementing new technologies/procedures	Implementing new technologies/procedures 0%	Implementing new technologies/procedures <5%	Implementing new technologies/procedures 5% - 10%	Implementing new technologies/procedures 11% - 20%	Implementing new technologies/procedures 21% - 30%	Implementing new technologies/procedures 31% - 40%	Implementing new technologies/procedures 41% - 50%	Implementing new technologies/procedures >50%
Travel budget management and projections	Travel budget management and projections 0%	Travel budget management and projections <5%	Travel budget management and projections 5% - 10%	Travel budget management and projections 11% - 20%	Travel budget management and projections 21% - 30%	Travel budget management and projections 31% - 40%	Travel budget management and projections 41% - 50%	Travel budget management and projections >50%
Internal Management / Strategy Meetings	Internal Management / Strategy Meetings 0%	Internal Management / Strategy Meetings <5%	Internal Management / Strategy Meetings 5% - 10%	Internal Management / Strategy Meetings 11% - 20%	Internal Management / Strategy Meetings 21% - 30%	Internal Management / Strategy Meetings 31% - 40%	Internal Management / Strategy Meetings 41% - 50%	Internal Management / Strategy Meetings >50%
Managing Policy Compliance	Managing Policy Compliance 0%	Managing Policy Compliance <5%	Managing Policy Compliance 5% - 10%	Managing Policy Compliance 11% - 20%	Managing Policy Compliance 21% - 30%	Managing Policy Compliance 31% - 40%	Managing Policy Compliance 41% - 50%	Managing Policy Compliance >50%

Other (please specify)

Question Title

* 10. Will your Company/Travellers be making more, the same, or less use of the following in 2013, in relation to 2012 usage?

	More	Stay the same	Less	N/A (Don't use at all)
Mobile Travel Applications	Mobile Travel Applications More	Mobile Travel Applications Stay the same	Mobile Travel Applications Less	Mobile Travel Applications N/A (Don't use at all)
Direct Internet Bookings	Direct Internet Bookings More	Direct Internet Bookings Stay the same	Direct Internet Bookings Less	Direct Internet Bookings N/A (Don't use at all)
Low Cost Carriers	Low Cost Carriers More	Low Cost Carriers Stay the same	Low Cost Carriers Less	Low Cost Carriers N/A (Don't use at all)
B & B's	B & B's More	B & B's Stay the same	B & B's Less	B & B's N/A (Don't use at all)
Automated expense management systems	Automated expense management systems More	Automated expense management systems Stay the same	Automated expense management systems Less	Automated expense management systems N/A (Don't use at all)
Self Booking Tools	Self Booking Tools More	Self Booking Tools Stay the same	Self Booking Tools Less	Self Booking Tools N/A (Don't use at all)

Comments

Question Title

* 11. Overall, has your travel budget increased, decreased or stayed the same for 2013?

Increased

Decreased

Stayed the same

I don't know

Comments:

Question Title

* 12. Going into more detail, have your travel budgets for 2013 increased, decreased or stayed the same in relation to the categories listed below:

	Increased	Decreased	Stayed the same	I don't know	N/A
Domestic Air Travel (SA only)	Domestic Air Travel (SA only) Increased	Domestic Air Travel (SA only) Decreased	Domestic Air Travel (SA only) Stayed the same	Domestic Air Travel (SA only) I don't know	Domestic Air Travel (SA only) N/A
Regional Air Travel (Africa)	Regional Air Travel (Africa) Increased	Regional Air Travel (Africa) Decreased	Regional Air Travel (Africa) Stayed the same	Regional Air Travel (Africa) I don't know	Regional Air Travel (Africa) N/A
International Air Travel	International Air Travel Increased	International Air Travel Decreased	International Air Travel Stayed the same	International Air Travel I don't know	International Air Travel N/A
Domestic Hotel Accommodation (SA only)	Domestic Hotel Accommodation (SA only) Increased	Domestic Hotel Accommodation (SA only) Decreased	Domestic Hotel Accommodation (SA only) Stayed the same	Domestic Hotel Accommodation (SA only) I don't know	Domestic Hotel Accommodation (SA only) N/A
Regional Hotel Accommodation (Africa)	Regional Hotel Accommodation (Africa) Increased	Regional Hotel Accommodation (Africa) Decreased	Regional Hotel Accommodation (Africa) Stayed the same	Regional Hotel Accommodation (Africa) I don't know	Regional Hotel Accommodation (Africa) N/A
International Hotel Accommodation	International Hotel Accommodation Increased	International Hotel Accommodation Decreased	International Hotel Accommodation Stayed the same	International Hotel Accommodation I don't know	International Hotel Accommodation N/A
Domestic Car Rental (SA Only)	Domestic Car Rental (SA Only) Increased	Domestic Car Rental (SA Only) Decreased	Domestic Car Rental (SA Only) Stayed the same	Domestic Car Rental (SA Only) I don't know	Domestic Car Rental (SA Only) N/A
Regional Car Rental (Africa)	Regional Car Rental (Africa) Increased	Regional Car Rental (Africa) Decreased	Regional Car Rental (Africa) Stayed the same	Regional Car Rental (Africa) I don't know	Regional Car Rental (Africa) N/A
International Car Rental	International Car Rental Increased	International Car Rental Decreased	International Car Rental Stayed the same	International Car Rental I don't know	International Car Rental N/A
Overall other ground transporation (Trains, taxi's etc)	Overall other ground transporation (Trains, taxi's etc) Increased	Overall other ground transporation (Trains, taxi's etc) Decreased	Overall other ground transporation (Trains, taxi's etc) Stayed the same	Overall other ground transporation (Trains, taxi's etc) I don't know	Overall other ground transporation (Trains, taxi's etc) N/A
Overall traveller subsistance allowances	Overall traveller subsistance allowances Increased	Overall traveller subsistance allowances Decreased	Overall traveller subsistance allowances Stayed the same	Overall traveller subsistance allowances I don't know	Overall traveller subsistance allowances N/A
Overall traveller safety and security	Overall traveller safety and security Increased	Overall traveller safety and security Decreased	Overall traveller safety and security Stayed the same	Overall traveller safety and security I don't know	Overall traveller safety and security N/A

Comments:

Question Title

* 13. Considering what Senior Management has tasked you with this year, rate the following in level of importance where 1 is most important and 10 is least important.

	1	2	3	4	5	6	7	8	9	10
Maintaining/increasing Traveller productivity	Maintaining/increasing Traveller productivity 1	Maintaining/increasing Traveller productivity 2	Maintaining/increasing Traveller productivity 3	Maintaining/increasing Traveller productivity 4	Maintaining/increasing Traveller productivity 5	Maintaining/increasing Traveller productivity 6	Maintaining/increasing Traveller productivity 7	Maintaining/increasing Traveller productivity 8	Maintaining/increasing Traveller productivity 9	Maintaining/increasing Traveller productivity 10
Maintaining/increasing Policy compliance	Maintaining/increasing Policy compliance 1	Maintaining/increasing Policy compliance 2	Maintaining/increasing Policy compliance 3	Maintaining/increasing Policy compliance 4	Maintaining/increasing Policy compliance 5	Maintaining/increasing Policy compliance 6	Maintaining/increasing Policy compliance 7	Maintaining/increasing Policy compliance 8	Maintaining/increasing Policy compliance 9	Maintaining/increasing Policy compliance 10
Developing and delivering more value add's	Developing and delivering more value add's 1	Developing and delivering more value add's 2	Developing and delivering more value add's 3	Developing and delivering more value add's 4	Developing and delivering more value add's 5	Developing and delivering more value add's 6	Developing and delivering more value add's 7	Developing and delivering more value add's 8	Developing and delivering more value add's 9	Developing and delivering more value add's 10
Increasing opportunities for cost savings	Increasing opportunities for cost savings 1	Increasing opportunities for cost savings 2	Increasing opportunities for cost savings 3	Increasing opportunities for cost savings 4	Increasing opportunities for cost savings 5	Increasing opportunities for cost savings 6	Increasing opportunities for cost savings 7	Increasing opportunities for cost savings 8	Increasing opportunities for cost savings 9	Increasing opportunities for cost savings 10
Increasing usage of technology (mobile/online etc)	Increasing usage of technology (mobile/online etc) 1	Increasing usage of technology (mobile/online etc) 2	Increasing usage of technology (mobile/online etc) 3	Increasing usage of technology (mobile/online etc) 4	Increasing usage of technology (mobile/online etc) 5	Increasing usage of technology (mobile/online etc) 6	Increasing usage of technology (mobile/online etc) 7	Increasing usage of technology (mobile/online etc) 8	Increasing usage of technology (mobile/online etc) 9	Increasing usage of technology (mobile/online etc) 10
Maintaining/increasing Traveller safety	Maintaining/increasing Traveller safety 1	Maintaining/increasing Traveller safety 2	Maintaining/increasing Traveller safety 3	Maintaining/increasing Traveller safety 4	Maintaining/increasing Traveller safety 5	Maintaining/increasing Traveller safety 6	Maintaining/increasing Traveller safety 7	Maintaining/increasing Traveller safety 8	Maintaining/increasing Traveller safety 9	Maintaining/increasing Traveller safety 10
Improving MIS reporting and data accuracy	Improving MIS reporting and data accuracy 1	Improving MIS reporting and data accuracy 2	Improving MIS reporting and data accuracy 3	Improving MIS reporting and data accuracy 4	Improving MIS reporting and data accuracy 5	Improving MIS reporting and data accuracy 6	Improving MIS reporting and data accuracy 7	Improving MIS reporting and data accuracy 8	Improving MIS reporting and data accuracy 9	Improving MIS reporting and data accuracy 10
Better Supplier Relationship Management	Better Supplier Relationship Management 1	Better Supplier Relationship Management 2	Better Supplier Relationship Management 3	Better Supplier Relationship Management 4	Better Supplier Relationship Management 5	Better Supplier Relationship Management 6	Better Supplier Relationship Management 7	Better Supplier Relationship Management 8	Better Supplier Relationship Management 9	Better Supplier Relationship Management 10
Improving automation of processes	Improving automation of processes 1	Improving automation of processes 2	Improving automation of processes 3	Improving automation of processes 4	Improving automation of processes 5	Improving automation of processes 6	Improving automation of processes 7	Improving automation of processes 8	Improving automation of processes 9	Improving automation of processes 10
Managing MICE spend	Managing MICE spend 1	Managing MICE spend 2	Managing MICE spend 3	Managing MICE spend 4	Managing MICE spend 5	Managing MICE spend 6	Managing MICE spend 7	Managing MICE spend 8	Managing MICE spend 9	Managing MICE spend 10

Comments

Question Title

* 1. Select the job title that closest matches your position:

Question Title

* 2. What is your company's estimated total annual travel spend? (Regionally or locally, not globally)

Question Title

* 3. How many travellers are you responsible for?

Question Title

* 4. Is your travel policy (practices, procedures and projects) mandated locally in South Africa or run from a regional/ global HQ?

Question Title

* 5. How often do you participate in industry surveys?

Question Title

* 6. If you do regularly participate in industry surveys, what is your main motivation for doing so?

Question Title

* 7. Please rate the following trends as to how much focus you might be placing on them in 2013.

Question Title

* 8. Are there any other emerging trends not mentioned above that you will be addressing this year? Please provide a brief description.

Question Title

* 9. Roughly what percentage of your time do you spend on average on the following:

Question Title

* 10. Will your Company/Travellers be making more, the same, or less use of the following in 2013, in relation to 2012 usage?

Question Title

* 11. Overall, has your travel budget increased, decreased or stayed the same for 2013?

Question Title

* 12. Going into more detail, have your travel budgets for 2013 increased, decreased or stayed the same in relation to the categories listed below:

Question Title

* 13. Considering what Senior Management has tasked you with this year, rate the following in level of importance where 1 is most important and 10 is least important.

Question Title

* 14. Are there any other big changes in store for your company's travel programme this year? Please provide a brief description.