Education Program Survey

Fort William Historical Park (FWHP) takes the views and opinions of its visitors very seriously. Your suggestions are used to improve our education programming as well as to create new programs. We would appreciate if you would take a few minutes to fill out this survey. All information collected is completely confidential and is used solely to develop our products and services. Thank you for helping FWHP achieve its objective of continually enriching the heritage, entertainment, and educational experiences we offer our visitors.

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* 1. Please Enter the following information.

School

Supervising Teacher

Program Name

Date of Program

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* 2. Please rate our customer service using the following scale.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Sufficient information on program options provided	Sufficient information on program options provided Excellent/Outstanding	Sufficient information on program options provided Very Good	Sufficient information on program options provided Good	Sufficient information on program options provided Fair	Sufficient information on program options provided Needs Improvement	Sufficient information on program options provided N/A
Ease of reservations process (booking, payment, etc.)	Ease of reservations process (booking, payment, etc.) Excellent/Outstanding	Ease of reservations process (booking, payment, etc.) Very Good	Ease of reservations process (booking, payment, etc.) Good	Ease of reservations process (booking, payment, etc.) Fair	Ease of reservations process (booking, payment, etc.) Needs Improvement	Ease of reservations process (booking, payment, etc.) N/A

Comments and Suggestions

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* 3. Please rate the following aspects of your program experience.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Hands-on activities for students	Hands-on activities for students Excellent/Outstanding	Hands-on activities for students Very Good	Hands-on activities for students Good	Hands-on activities for students Fair	Hands-on activities for students Needs Improvement	Hands-on activities for students N/A
Age-appropriateness of program	Age-appropriateness of program Excellent/Outstanding	Age-appropriateness of program Very Good	Age-appropriateness of program Good	Age-appropriateness of program Fair	Age-appropriateness of program Needs Improvement	Age-appropriateness of program N/A
Curriculum relevance	Curriculum relevance Excellent/Outstanding	Curriculum relevance Very Good	Curriculum relevance Good	Curriculum relevance Fair	Curriculum relevance Needs Improvement	Curriculum relevance N/A
Ability to hold students’ attention	Ability to hold students’ attention Excellent/Outstanding	Ability to hold students’ attention Very Good	Ability to hold students’ attention Good	Ability to hold students’ attention Fair	Ability to hold students’ attention Needs Improvement	Ability to hold students’ attention N/A
Adequate staffing levels	Adequate staffing levels Excellent/Outstanding	Adequate staffing levels Very Good	Adequate staffing levels Good	Adequate staffing levels Fair	Adequate staffing levels Needs Improvement	Adequate staffing levels N/A
Overall program experience	Overall program experience Excellent/Outstanding	Overall program experience Very Good	Overall program experience Good	Overall program experience Fair	Overall program experience Needs Improvement	Overall program experience N/A

Comments and Suggestions

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* 4. What activities did the students enjoy?

The Most

The Least

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* 5. What were the greatest strengths of the program?

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* 6. In what ways could the program improve?

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* 7. How did you find out about this program? Please check all that apply.

Previous experience at FWHP

Ed Program Guide delivered to school

Web site

Word of mouth

Other (please specify)

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* 8. If you used our website www.fwhp.ca to plan your visit please rate your experience.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Ease of finding information	Ease of finding information Excellent/Outstanding	Ease of finding information Very Good	Ease of finding information Good	Ease of finding information Fair	Ease of finding information Needs Improvement	Ease of finding information N/A
Relevance of information	Relevance of information Excellent/Outstanding	Relevance of information Very Good	Relevance of information Good	Relevance of information Fair	Relevance of information Needs Improvement	Relevance of information N/A
Teacher resources and guides	Teacher resources and guides Excellent/Outstanding	Teacher resources and guides Very Good	Teacher resources and guides Good	Teacher resources and guides Fair	Teacher resources and guides Needs Improvement	Teacher resources and guides N/A

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* 9. What new programs or services would you like to see offered by FWHP?

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* 10. EMAIL:

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* 11. Consent:

Please check this box if FWHP has your consent to send you our email newsletter. We do not share your email with anyone.

Please complete and return this survey to the Visitor Center Admissions counter or email it to info@fwhp.ca, fax (807)473-2327 or mail it to:
Fort William Historical Park
1350 King Road Thunder Bay, ON P7K 1L7
Visit our website at www.fwhp.ca and complete the visitor feedback survey online.