CBR Satisfaction Survey

Columbia Basin Research (CBR) is a scientific research center at the University of Washington, College of the Environment, School of Aquatic & Fishery Sciences. We provide user-friendly data analysis and modeling tools, and maintain DART, an interactive secondary database, for the fisheries community and the general public at www.cbr.washington.edu.

We would appreciate your feedback so we can continue to improve our performance. Responses are not required for every question to complete this survey. You will have an opportunity to provide additional comments at the end of the survey. Services are not contingent upon completing this survey.

Question Title

* 1. What products and services are you contacting us about? (Multiple answers are permitted.)

Statistical Consulting on Study Designs, Sample Size Calculations, Data Analyses

Statistical Software (ATLAS, Basin TribPit, Branch, failCompare, FAST, PitPro, PopRecon, ROSTER, SampleSize, SURPH, TribPit, USER)

Question Title

* 2. How would you rate the quality of our products and services?

	Excellent	Good	Acceptable	Poor	Unacceptable
Statistical Consulting	Statistical Consulting Excellent	Statistical Consulting Good	Statistical Consulting Acceptable	Statistical Consulting Poor	Statistical Consulting Unacceptable
Statistical Software	Statistical Software Excellent	Statistical Software Good	Statistical Software Acceptable	Statistical Software Poor	Statistical Software Unacceptable

Question Title

* 3. If applicable, how would you rate the quality of the following statistical software?

	Excellent	Good	Acceptable	Poor	Unacceptable
failCompare	failCompare Excellent	failCompare Good	failCompare Acceptable	failCompare Poor	failCompare Unacceptable
Program ATLAS	Program ATLAS Excellent	Program ATLAS Good	Program ATLAS Acceptable	Program ATLAS Poor	Program ATLAS Unacceptable
Program Basin TribPit	Program Basin TribPit Excellent	Program Basin TribPit Good	Program Basin TribPit Acceptable	Program Basin TribPit Poor	Program Basin TribPit Unacceptable
Program Branch	Program Branch Excellent	Program Branch Good	Program Branch Acceptable	Program Branch Poor	Program Branch Unacceptable
Program FAST	Program FAST Excellent	Program FAST Good	Program FAST Acceptable	Program FAST Poor	Program FAST Unacceptable
Program PitPro	Program PitPro Excellent	Program PitPro Good	Program PitPro Acceptable	Program PitPro Poor	Program PitPro Unacceptable
Program PopRecon	Program PopRecon Excellent	Program PopRecon Good	Program PopRecon Acceptable	Program PopRecon Poor	Program PopRecon Unacceptable
Program ROSTER	Program ROSTER Excellent	Program ROSTER Good	Program ROSTER Acceptable	Program ROSTER Poor	Program ROSTER Unacceptable
Program SampleSize	Program SampleSize Excellent	Program SampleSize Good	Program SampleSize Acceptable	Program SampleSize Poor	Program SampleSize Unacceptable
Program SURPH	Program SURPH Excellent	Program SURPH Good	Program SURPH Acceptable	Program SURPH Poor	Program SURPH Unacceptable
Program TribPit	Program TribPit Excellent	Program TribPit Good	Program TribPit Acceptable	Program TribPit Poor	Program TribPit Unacceptable
Program Tributary Survival SampleSize	Program Tributary Survival SampleSize Excellent	Program Tributary Survival SampleSize Good	Program Tributary Survival SampleSize Acceptable	Program Tributary Survival SampleSize Poor	Program Tributary Survival SampleSize Unacceptable
Program USER	Program USER Excellent	Program USER Good	Program USER Acceptable	Program USER Poor	Program USER Unacceptable

Question Title

* 4. How would you rate the quality of our support?

	Excellent	Good	Acceptable	Poor	Unacceptable
Understanding your needs	Understanding your needs Excellent	Understanding your needs Good	Understanding your needs Acceptable	Understanding your needs Poor	Understanding your needs Unacceptable
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Acceptable	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable
Providing a useful product	Providing a useful product Excellent	Providing a useful product Good	Providing a useful product Acceptable	Providing a useful product Poor	Providing a useful product Unacceptable
Responding in a timely manner	Responding in a timely manner Excellent	Responding in a timely manner Good	Responding in a timely manner Acceptable	Responding in a timely manner Poor	Responding in a timely manner Unacceptable

Question Title

* 5. Based on our performance, how likely is it that you would want to use our services in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Question Title

* 6. Please provide any suggestions or comments on how we could improve our services and products.

Thank you for providing feedback.