IT Survey - Eastern Shore Chamber of Commerce

In an effort to promote and market the Eastern Shore as an IT Environment to Live, Work and Play, we are reaching out to our valued Chamber Members to gather data regarding IT, Cloud, Hardware, Software, Advertising, Telecommunication and Wireless Services. Please take the next ten minutes to complete the following survey.

Please know that the Eastern Shore Chamber respects your privacy. The data from this survey will be kept confidential and for Chamber use only. You will not be receiving sales solicitations.

Question Title

* 1. Does your business currently outsource the following IT & Managed Services?

Computer Networking

Anti-Virus, Anti-Spam, & Anti-Malware

Firewall

Monitoring & Management (Servers, Network Devices, etc.)

On-Site Security (CCTV, Video Surveillance, etc.)

We managed all of these services In-House

Question Title

* 2. If your business outsources any of the above IT & Managed Services, please rate them below:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisified	N/A
Computer Networking	Computer Networking Not Satisfied	Computer Networking Somewhat Satisfied	Computer Networking Satisfied	Computer Networking Very Satisified	Computer Networking N/A
Anti-Virus, Anti-Spam, & Anti-Malware	Anti-Virus, Anti-Spam, & Anti-Malware Not Satisfied	Anti-Virus, Anti-Spam, & Anti-Malware Somewhat Satisfied	Anti-Virus, Anti-Spam, & Anti-Malware Satisfied	Anti-Virus, Anti-Spam, & Anti-Malware Very Satisified	Anti-Virus, Anti-Spam, & Anti-Malware N/A
Firewall(s)	Firewall(s) Not Satisfied	Firewall(s) Somewhat Satisfied	Firewall(s) Satisfied	Firewall(s) Very Satisified	Firewall(s) N/A
Monitoring & Management (Servers, Network Devices, etc.)	Monitoring & Management (Servers, Network Devices, etc.) Not Satisfied	Monitoring & Management (Servers, Network Devices, etc.) Somewhat Satisfied	Monitoring & Management (Servers, Network Devices, etc.) Satisfied	Monitoring & Management (Servers, Network Devices, etc.) Very Satisified	Monitoring & Management (Servers, Network Devices, etc.) N/A
On-Site Security (CCTV, Video Surveillance, etc.)	On-Site Security (CCTV, Video Surveillance, etc.) Not Satisfied	On-Site Security (CCTV, Video Surveillance, etc.) Somewhat Satisfied	On-Site Security (CCTV, Video Surveillance, etc.) Satisfied	On-Site Security (CCTV, Video Surveillance, etc.) Very Satisified	On-Site Security (CCTV, Video Surveillance, etc.) N/A
Structured Cabling	Structured Cabling Not Satisfied	Structured Cabling Somewhat Satisfied	Structured Cabling Satisfied	Structured Cabling Very Satisified	Structured Cabling N/A

Please provide a brief summary, if needed.

Question Title

* 3. Does your business outsource the following Cloud Services?

Data Storage

Backup / Disaster Recovery

Virtual Machines

Hosted email

SaaS (Software as a Service)

HaaS (Hardware as a Service)

ITaaS (IT as a Service)

MaaS (Marketing as a Service)

We managed all of these services In-House.

Please add comment, if needed

Question Title

* 4. If your business does outsource the above Cloud services, please rate them below:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisifed	N/A
Data Storage	Data Storage Not Satisfied	Data Storage Somewhat Satisfied	Data Storage Satisfied	Data Storage Very Satisifed	Data Storage N/A
Backup / Disaster Recovery	Backup / Disaster Recovery Not Satisfied	Backup / Disaster Recovery Somewhat Satisfied	Backup / Disaster Recovery Satisfied	Backup / Disaster Recovery Very Satisifed	Backup / Disaster Recovery N/A
Virtual Machines	Virtual Machines Not Satisfied	Virtual Machines Somewhat Satisfied	Virtual Machines Satisfied	Virtual Machines Very Satisifed	Virtual Machines N/A
Hosted email	Hosted email Not Satisfied	Hosted email Somewhat Satisfied	Hosted email Satisfied	Hosted email Very Satisifed	Hosted email N/A
SaaS (Software as a Service)	SaaS (Software as a Service) Not Satisfied	SaaS (Software as a Service) Somewhat Satisfied	SaaS (Software as a Service) Satisfied	SaaS (Software as a Service) Very Satisifed	SaaS (Software as a Service) N/A
HaaS (Hardware as a Service)	HaaS (Hardware as a Service) Not Satisfied	HaaS (Hardware as a Service) Somewhat Satisfied	HaaS (Hardware as a Service) Satisfied	HaaS (Hardware as a Service) Very Satisifed	HaaS (Hardware as a Service) N/A
ITaaS (IT as a Service)	ITaaS (IT as a Service) Not Satisfied	ITaaS (IT as a Service) Somewhat Satisfied	ITaaS (IT as a Service) Satisfied	ITaaS (IT as a Service) Very Satisifed	ITaaS (IT as a Service) N/A
MaaS (Marketing as a Service)	MaaS (Marketing as a Service) Not Satisfied	MaaS (Marketing as a Service) Somewhat Satisfied	MaaS (Marketing as a Service) Satisfied	MaaS (Marketing as a Service) Very Satisifed	MaaS (Marketing as a Service) N/A

Please add comments, if needed

Question Title

* 5. Does your business use vendors to purchase the following Hardware for your business?

Servers

Switches

Network Devices

Computers

Laptops

iPads

Copiers / Printers / Scanners

Question Title

* 6. If your business use vendors to purchase the above Hardware, please rate the overall level of service:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	N/A
Servers	Servers Not Satisfied	Servers Somewhat Satisfied	Servers Satisfied	Servers Very Satisfied	Servers N/A
Switches	Switches Not Satisfied	Switches Somewhat Satisfied	Switches Satisfied	Switches Very Satisfied	Switches N/A
Network Devices	Network Devices Not Satisfied	Network Devices Somewhat Satisfied	Network Devices Satisfied	Network Devices Very Satisfied	Network Devices N/A
Computers	Computers Not Satisfied	Computers Somewhat Satisfied	Computers Satisfied	Computers Very Satisfied	Computers N/A
Laptops	Laptops Not Satisfied	Laptops Somewhat Satisfied	Laptops Satisfied	Laptops Very Satisfied	Laptops N/A
iPads	iPads Not Satisfied	iPads Somewhat Satisfied	iPads Satisfied	iPads Very Satisfied	iPads N/A
Copiers / Printers / Scanners	Copiers / Printers / Scanners Not Satisfied	Copiers / Printers / Scanners Somewhat Satisfied	Copiers / Printers / Scanners Satisfied	Copiers / Printers / Scanners Very Satisfied	Copiers / Printers / Scanners N/A

Please provide comments, if needed.

Question Title

* 7. Does your business outsource the following Software services?

Payroll

Accounting

Finance

Operations

Manufacturing

Marketing

Sales

Transportation

We manage all of the software applications In-House.

Question Title

* 8. If your business does outsource the above software applications, please rate them below:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	N/A
Payroll	Payroll Not Satisfied	Payroll Somewhat Satisfied	Payroll Satisfied	Payroll Very Satisfied	Payroll N/A
Accounting	Accounting Not Satisfied	Accounting Somewhat Satisfied	Accounting Satisfied	Accounting Very Satisfied	Accounting N/A
Finance	Finance Not Satisfied	Finance Somewhat Satisfied	Finance Satisfied	Finance Very Satisfied	Finance N/A
Operations	Operations Not Satisfied	Operations Somewhat Satisfied	Operations Satisfied	Operations Very Satisfied	Operations N/A
Manufacturing	Manufacturing Not Satisfied	Manufacturing Somewhat Satisfied	Manufacturing Satisfied	Manufacturing Very Satisfied	Manufacturing N/A
HR	HR Not Satisfied	HR Somewhat Satisfied	HR Satisfied	HR Very Satisfied	HR N/A
Marketing	Marketing Not Satisfied	Marketing Somewhat Satisfied	Marketing Satisfied	Marketing Very Satisfied	Marketing N/A
Sales	Sales Not Satisfied	Sales Somewhat Satisfied	Sales Satisfied	Sales Very Satisfied	Sales N/A
Transportation	Transportation Not Satisfied	Transportation Somewhat Satisfied	Transportation Satisfied	Transportation Very Satisfied	Transportation N/A
We manage all of the software applications In-House.	We manage all of the software applications In-House. Not Satisfied	We manage all of the software applications In-House. Somewhat Satisfied	We manage all of the software applications In-House. Satisfied	We manage all of the software applications In-House. Very Satisfied	We manage all of the software applications In-House. N/A

Please add comments, if needed.

Question Title

* 9. Does your company outsource the following digital advertising services?

Website Design

Social Media

SEO (Search Engine Optimization)

SMO (Search Marketing Optimization)

App Development & Management

We manage all of these services In-House.

Question Title

* 10. If your business does outsource, these services above, please rate them below:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	N/A
Website Design	Website Design Not Satisfied	Website Design Somewhat Satisfied	Website Design Satisfied	Website Design Very Satisfied	Website Design N/A
Social Media	Social Media Not Satisfied	Social Media Somewhat Satisfied	Social Media Satisfied	Social Media Very Satisfied	Social Media N/A
SEO (Search Engine Optimization)	SEO (Search Engine Optimization) Not Satisfied	SEO (Search Engine Optimization) Somewhat Satisfied	SEO (Search Engine Optimization) Satisfied	SEO (Search Engine Optimization) Very Satisfied	SEO (Search Engine Optimization) N/A
SMO (Search Marketing Optimization)	SMO (Search Marketing Optimization) Not Satisfied	SMO (Search Marketing Optimization) Somewhat Satisfied	SMO (Search Marketing Optimization) Satisfied	SMO (Search Marketing Optimization) Very Satisfied	SMO (Search Marketing Optimization) N/A
App development & Management	App development & Management Not Satisfied	App development & Management Somewhat Satisfied	App development & Management Satisfied	App development & Management Very Satisfied	App development & Management N/A
We manage all of these services In-House.	We manage all of these services In-House. Not Satisfied	We manage all of these services In-House. Somewhat Satisfied	We manage all of these services In-House. Satisfied	We manage all of these services In-House. Very Satisfied	We manage all of these services In-House. N/A

Please provide a comment, if needed.

Question Title

* 11. Does your business use a national provider for the following telecommunication services?

Local Service

Long Distance

Internet

Fax Services

Phone Systems

Unified Communications (enhanced voice mail)

Data (MPLS, DIA, MIS, etc.)

Video Conferencing

Question Title

* 12. If you use a local telecommunications provider for any of these services listed above, please rate them below:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Local Service	Local Service Not Satisfied	Local Service Somewhat Satisfied	Local Service Satisfied	Local Service Very Satisfied
Long Distance	Long Distance Not Satisfied	Long Distance Somewhat Satisfied	Long Distance Satisfied	Long Distance Very Satisfied
Internet	Internet Not Satisfied	Internet Somewhat Satisfied	Internet Satisfied	Internet Very Satisfied
Fax Services	Fax Services Not Satisfied	Fax Services Somewhat Satisfied	Fax Services Satisfied	Fax Services Very Satisfied
Phone Systems	Phone Systems Not Satisfied	Phone Systems Somewhat Satisfied	Phone Systems Satisfied	Phone Systems Very Satisfied
Unified Communications (enhanced voice mail)	Unified Communications (enhanced voice mail) Not Satisfied	Unified Communications (enhanced voice mail) Somewhat Satisfied	Unified Communications (enhanced voice mail) Satisfied	Unified Communications (enhanced voice mail) Very Satisfied
email	email Not Satisfied	email Somewhat Satisfied	email Satisfied	email Very Satisfied
Data (MPLS, DIA, MIS, etc.)	Data (MPLS, DIA, MIS, etc.) Not Satisfied	Data (MPLS, DIA, MIS, etc.) Somewhat Satisfied	Data (MPLS, DIA, MIS, etc.) Satisfied	Data (MPLS, DIA, MIS, etc.) Very Satisfied
Video Conferencing	Video Conferencing Not Satisfied	Video Conferencing Somewhat Satisfied	Video Conferencing Satisfied	Video Conferencing Very Satisfied

Please add comments, if needed.

Question Title

* 13. Does your business use a national provider for the following wireless services?

Cell Phones

Smart Phones

iPads

Wireless Hot Spots

Question Title

* 14. If your business uses a local company to provide the above wireless services, please rate them below:

	Not Satisifed	Somewhat Satisifed	Satisifed	Very Satisifed	N/A
Cell Phones	Cell Phones Not Satisifed	Cell Phones Somewhat Satisifed	Cell Phones Satisifed	Cell Phones Very Satisifed	Cell Phones N/A
Smart Phones	Smart Phones Not Satisifed	Smart Phones Somewhat Satisifed	Smart Phones Satisifed	Smart Phones Very Satisifed	Smart Phones N/A
iPads	iPads Not Satisifed	iPads Somewhat Satisifed	iPads Satisifed	iPads Very Satisifed	iPads N/A
Wireless Hot Spots	Wireless Hot Spots Not Satisifed	Wireless Hot Spots Somewhat Satisifed	Wireless Hot Spots Satisifed	Wireless Hot Spots Very Satisifed	Wireless Hot Spots N/A

Please add comments, if needed.

Question Title

* 15. Provide a brief summary of your potential interest in a quarterly "Tech Forum" as either a participant or an attendee.

Question Title

* 16. In an effort to explore IT Workforce Programs through the local higher education campuses, please provide a brief description of programs that could add value to your new-hire training as well as continuing education.

Question Title

* 17. Describe your business - ie industry classification.

Question Title

* 18. How Many Employees do you have?

1-10

11-25

26-50

51 or more

Question Title

* 19. Zip Code of your business

Question Title

* 20. Are you and/or your business an Eastern Shore Chamber member?

Yes

Question Title

* 21. Can we contact you with additional questions if need be?

Yes

Question Title

* 1. Does your business currently outsource the following IT & Managed Services?

Question Title

* 2. If your business outsources any of the above IT & Managed Services, please rate them below:

Question Title

* 3. Does your business outsource the following Cloud Services?

Question Title

* 4. If your business does outsource the above Cloud services, please rate them below:

Question Title

* 5. Does your business use vendors to purchase the following Hardware for your business?

Question Title

* 6. If your business use vendors to purchase the above Hardware, please rate the overall level of service:

Question Title

* 7. Does your business outsource the following Software services?

Question Title

* 8. If your business does outsource the above software applications, please rate them below:

Question Title

* 9. Does your company outsource the following digital advertising services?

Question Title

* 10. If your business does outsource, these services above, please rate them below:

Question Title

* 11. Does your business use a national provider for the following telecommunication services?

Question Title

* 12. If you use a local telecommunications provider for any of these services listed above, please rate them below:

Question Title

* 13. Does your business use a national provider for the following wireless services?

Question Title

* 14. If your business uses a local company to provide the above wireless services, please rate them below:

Question Title

* 15. Provide a brief summary of your potential interest in a quarterly "Tech Forum" as either a participant or an attendee.

Question Title

* 16. In an effort to explore IT Workforce Programs through the local higher education campuses, please provide a brief description of programs that could add value to your new-hire training as well as continuing education.

Question Title

* 17. Describe your business - ie industry classification.

Question Title

* 18. How Many Employees do you have?

Question Title

* 19. Zip Code of your business

Question Title

* 20. Are you and/or your business an Eastern Shore Chamber member?

Question Title

* 21. Can we contact you with additional questions if need be?

Question Title

* 22. If you answered yes to the above question or if you want survey results, please add company name and email in the text box below.