Auburn Library Questionnaire 2015

This survey is designed to measure your satisfaction with Auburn Library Service. Thank you for taking the time to complete this survey. Your opinions are valuable and will help us improve our service to you.

HOW TO FILL IN THE QUESTIONNAIRE

Thank you for agreeing to help us learn about your experience using library services.

Your answers are completely anonymous and cannot be linked to you in any way that can identify you.
Throughout “the Library” refers to Auburn, Lidcombe, Regents Park and Newington services.

You should find at least one response that fits you for each item. Only leave an item blank if absolutely all the responses shown would be seriously misleading.

OVERALL USE AND ACCESS

Question Title

* 1. The last time I visited the Library or used any of its services (including the website and online services) was…

In the last six months

More than six months ago, but in the last year

More than one year ago, but in the last three year

More than three years ago

Have never used the Library or any of its services

Question Title

* 2. In the last year, I have usually visited the Library or used one of its services (including its website and online services):

More than once a week

About once a week

Two or three times a month

About once a month

Two to three times in the year

Once

Not used in the past year

Question Title

* 3. In the last year, I have usually visited the
following branch or used one of its services

Auburn

Lidcombe

Regents Park

Newington

Home Library service

Online services e.g. Website, online catalogue, online reservations

None of these

Don’t need to get to a branch–the Library’s online services give me what I want

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* 4. Overall, I find the Library facilities and services.……

Very Good

Good

Just Right

Poor

Very Poor

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* 5. What (if anything) would make the Library and its services even better?

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* 6. When would you be most likely to use the Library?

Weekdays

Weekends

Evenings

OPINIONS ABOUT SERVICES, PROGRAMS AND TECHNOLOGY

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* 7. In my experience, I have found……….(

	Very Good	Good	Just Right	Poor	Have not used
Computers in the Library	Computers in the Library Very Good	Computers in the Library Good	Computers in the Library Just Right	Computers in the Library Poor	Computers in the Library Have not used
Internet access at the Library	Internet access at the Library Very Good	Internet access at the Library Good	Internet access at the Library Just Right	Internet access at the Library Poor	Internet access at the Library Have not used
Wi-Fi internet access at the Library	Wi-Fi internet access at the Library Very Good	Wi-Fi internet access at the Library Good	Wi-Fi internet access at the Library Just Right	Wi-Fi internet access at the Library Poor	Wi-Fi internet access at the Library Have not used
The online computer catalogue	The online computer catalogue Very Good	The online computer catalogue Good	The online computer catalogue Just Right	The online computer catalogue Poor	The online computer catalogue Have not used
Other Library online resources to search for material e.g. database	Other Library online resources to search for material e.g. database Very Good	Other Library online resources to search for material e.g. database Good	Other Library online resources to search for material e.g. database Just Right	Other Library online resources to search for material e.g. database Poor	Other Library online resources to search for material e.g. database Have not used
Classes, programs and activities for adults. E.g. Author talks	Classes, programs and activities for adults. E.g. Author talks Very Good	Classes, programs and activities for adults. E.g. Author talks Good	Classes, programs and activities for adults. E.g. Author talks Just Right	Classes, programs and activities for adults. E.g. Author talks Poor	Classes, programs and activities for adults. E.g. Author talks Have not used
Opening hours	Opening hours Very Good	Opening hours Good	Opening hours Just Right	Opening hours Poor	Opening hours Have not used
The Library as a space to do my own activities	The Library as a space to do my own activities Very Good	The Library as a space to do my own activities Good	The Library as a space to do my own activities Just Right	The Library as a space to do my own activities Poor	The Library as a space to do my own activities Have not used

Question Title

* 8. In my experience, I have found…………

	Very Good	Good	Just Right	Poor	Have not used
Activities for children aged 10 or below	Activities for children aged 10 or below Very Good	Activities for children aged 10 or below Good	Activities for children aged 10 or below Just Right	Activities for children aged 10 or below Poor	Activities for children aged 10 or below Have not used
Activities for young people aged over 10	Activities for young people aged over 10 Very Good	Activities for young people aged over 10 Good	Activities for young people aged over 10 Just Right	Activities for young people aged over 10 Poor	Activities for young people aged over 10 Have not used
Homework help for students	Homework help for students Very Good	Homework help for students Good	Homework help for students Just Right	Homework help for students Poor	Homework help for students Have not used

OPINIONS ABOUT LIBRARY STAFF

Question Title

* 9. Overall, the service from Library staff is…..

Very Good

Good

Just Right

Poor

Have not used this

Question Title

* 10. I ask for help from Library staff …….

On every visit

On some visits

Rarely

Never

SOURCES OF INFORMATION

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* 11. I would be likely to learn about what is happening in my Library if the information was …

Sent by email

In the local paper

On Council’s website

On flyers and posters

On twitter or Facebook

On a smart phone or device

In a Library newsletter

In school newsletters

Advertised in the Library

On community notice boards

From Library staff

None of these would reach me

I do not need to learn about what is happening in the Library

In some other way [please describe]

OPINIONS ABOUT COLLECTIONS

Question Title

* 12. In my experience, I have found ………… (HOW GOOD)

	Very Good	Good	Just Right	Poor	Not available
Adult fiction books	Adult fiction books Very Good	Adult fiction books Good	Adult fiction books Just Right	Adult fiction books Poor	Adult fiction books Not available
Adult non-fiction books	Adult non-fiction books Very Good	Adult non-fiction books Good	Adult non-fiction books Just Right	Adult non-fiction books Poor	Adult non-fiction books Not available
Young adult books	Young adult books Very Good	Young adult books Good	Young adult books Just Right	Young adult books Poor	Young adult books Not available
Children’s books	Children’s books Very Good	Children’s books Good	Children’s books Just Right	Children’s books Poor	Children’s books Not available
Reference works	Reference works Very Good	Reference works Good	Reference works Just Right	Reference works Poor	Reference works Not available
Graphic novels	Graphic novels Very Good	Graphic novels Good	Graphic novels Just Right	Graphic novels Poor	Graphic novels Not available
Local history collection	Local history collection Very Good	Local history collection Good	Local history collection Just Right	Local history collection Poor	Local history collection Not available
DVD collection	DVD collection Very Good	DVD collection Good	DVD collection Just Right	DVD collection Poor	DVD collection Not available
Music on CD	Music on CD Very Good	Music on CD Good	Music on CD Just Right	Music on CD Poor	Music on CD Not available
Audio book on CD	Audio book on CD Very Good	Audio book on CD Good	Audio book on CD Just Right	Audio book on CD Poor	Audio book on CD Not available
EBooks	EBooks Very Good	EBooks Good	EBooks Just Right	EBooks Poor	EBooks Not available
Items in African	Items in African Very Good	Items in African Good	Items in African Just Right	Items in African Poor	Items in African Not available
Items in Arabic	Items in Arabic Very Good	Items in Arabic Good	Items in Arabic Just Right	Items in Arabic Poor	Items in Arabic Not available
Items in Chinese	Items in Chinese Very Good	Items in Chinese Good	Items in Chinese Just Right	Items in Chinese Poor	Items in Chinese Not available
Items in Hindi	Items in Hindi Very Good	Items in Hindi Good	Items in Hindi Just Right	Items in Hindi Poor	Items in Hindi Not available
Items in Korean	Items in Korean Very Good	Items in Korean Good	Items in Korean Just Right	Items in Korean Poor	Items in Korean Not available
Items in Persian	Items in Persian Very Good	Items in Persian Good	Items in Persian Just Right	Items in Persian Poor	Items in Persian Not available
Items in Tamil	Items in Tamil Very Good	Items in Tamil Good	Items in Tamil Just Right	Items in Tamil Poor	Items in Tamil Not available
Items in Turkish	Items in Turkish Very Good	Items in Turkish Good	Items in Turkish Just Right	Items in Turkish Poor	Items in Turkish Not available
Items in Vietnamese	Items in Vietnamese Very Good	Items in Vietnamese Good	Items in Vietnamese Just Right	Items in Vietnamese Poor	Items in Vietnamese Not available

PERSONAL CHARACTERISTICS

Question Title

* 13. I am…(

Male

Female

Question Title

* 14. I am aged:

Under 15

15 – 19

20 – 24

25 – 29

30 – 34

35 – 39

40 – 44

45 – 49

50 – 54

55 – 59

60 – 64

65 – 69

70 – 79

80 or over

Question Title

* 15. My main occupation is…(

Paid full time work

Paid part time work or casual

Unemployed and looking for work

Studying

Retired from paid work

Caring for my family and household

Not doing paid work for other reason

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* 16. The highest level of education I have completed is…

A University degree or post-graduate qualification

A diploma or certificate

An apprenticeship

The upper level of secondary school (equivalent to Higher School Certificate)

The lower level of secondary school (equivalent to School Certificate)

Did not complete the lower level of secondary school

Something else

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* 17. What languages do you read in?

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* 18. How much do you read in this language

Not at all

A little

A lot

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* 1. The last time I visited the Library or used any of its services (including the website and online services) was…

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* 2. In the last year, I have usually visited the Library or used one of its services (including its website and online services):

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* 3. In the last year, I have usually visited the following branch or used one of its services

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* 4. Overall, I find the Library facilities and services.……

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* 5. What (if anything) would make the Library and its services even better?

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* 6. When would you be most likely to use the Library?

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* 7. In my experience, I have found……….(

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* 8. In my experience, I have found…………

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* 9. Overall, the service from Library staff is…..

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* 10. I ask for help from Library staff …….

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* 11. I would be likely to learn about what is happening in my Library if the information was …

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* 12. In my experience, I have found ………… (HOW GOOD)

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* 13. I am…(

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* 14. I am aged:

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* 15. My main occupation is…(

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* 16. The highest level of education I have completed is…

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* 17. What languages do you read in?

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* 18. How much do you read in this language

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* 19. What other language/s do you read in?

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* 20. Is there anything else you would like to tell us about your Library and its services and facilities? Please write in your answer below.

* 3. In the last year, I have usually visited the
following branch or used one of its services