Rapid Labs customer satisfaction Survey 2014 Question Title * 1. Compared to our competitors, how effective is our company? Much more effective Somewhat more effective Slightly more effective About as effective Slightly less effective Somewhat less effective Much less effective Question Title * 2. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same? Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable Question Title * 3. Compared to our competitors, is our product quality better, worse, or about the same? Much better Somewhat better Slightly better About the same Slightly worse Somewhat worse Much worse Question Title * 4. What products would you like us to add to our range? Lower Priced Lower Titre Blood Grouping reagent Microbiological stains Bacterial Typing Antisera Molecular Biology (PCR etc) Clinical Chemistry Chromogenic Media Streptococcal Grouping Kit (A-G) Rapid Multi Device for TORCH PANEL TPHA 2000Test kit for Olympus PK7200/ PK7300 Other (please specify) Question Title * 5. How strongly do you recommend our company? Extremely strongly Very strongly Moderately strongly Slightly strongly Not at all strongly Question Title * 6. How well do you think our company understands what you need to be successful? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 7. Overall, are you satisfied with our website, neither satisfied nor dissatisfied it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 8. How easy is it to find the information you are looking for on our website? Extremely easy Very easy Moderately easy Slightly easy Not at all easy Question Title * 9. Did your order arrive on time? yes No-too early No-a little late No-very late Question Title * 10. Did the Packaging protect the goods so they arrived in good condition? Yes, the goods were totally undammaged It was ok, goods arrived in an acceptable condition, mostly undammaged. No, some goods were damaged in transit. No many goods were damaged/ unusable when they arrived. Done