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* 1. Name

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* 2. Email address

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* 3. Your case reference (in format ABC1234/1)

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* 4. Please state the main reason or reasons for you choosing Berwins to help you in your recent matter.

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* 5. On the basis of your recent experience as a client of Berwins please grade the following statements and use the comment box at section 9 if you want to expand on or clarify your responses

  Strongly agree Agree Indifferent Disagree Strongly Disagree
Berwins' legal knowledge was excellent
I felt assured that at all times Berwins cared about me and my case
I felt that Berwins was in the driving seat throughout my case
Berwins kept me in the picture throughout my case
Berwins is easy to work with
Berwins always responded to me in a timely manner
Berwins' fees represented good value for money
Berwins' communication method (letters/phone calls/email) worked well for me
I would recommend Berwins to a friend
I would use Berwins again

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* 6. What should we improve on?

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* 7. What do we do well?

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* 8. Have you any additional comments?

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* 9. Is there anything else we can help you with?

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* 10. Can you say a few words about your experience with Berwins that we may share with others? (If you do not add your name we will protect your anonymity if we share them)

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* 11. Please let us know how you found out about Berwins

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