College Communication Question Title * 1. What is your full name? Question Title * 2. Overall, how satisfied are you with communications at St Mary’s College? Very satisfied Satisfied Unsatisfied Very unsatisfied Question Title * 3. Which best describes your impression of communications within St Mary’s College? Effective Satisfactory Needs improvement Other Question Title * 4. What is the best thing about communication at St Mary’s College? Question Title * 5. From which of the following sources do you now receive most of your information about what is going on at St Mary’s College? Rank them in order of importance. 1 2 3 4 Newsletter 1 2 3 4 Website 1 2 3 4 Notices sent home with students 1 2 3 4 Other (please specify) Question Title * 6. What suggestions do you have for the College to help improve the performance and efficiency of communication? Question Title * 7. I access the school website…. More than once a week Once a week Once a fortnight Once a month Rarely Question Title * 8. What is your overall evaluation of the website? Question Title * 9. What are the best elements of the website? Question Title * 10. What do you view as the most important elements that make a website effective? Question Title * 11. What improvements/additions would you like to see on the website? Question Title * 12. What technology do you most commonly use to view the College website? Desktop computer Laptop Smart phone Tablet Question Title * 13. What pages of the website do you view most frequently? Newsletter page Calendar Current news Other (please specify) Question Title * 14. How much of a typical St Mary’s College newsletter do you read? All of it – I skim through Only what is relevant to my child None of it Other (please specify) Question Title * 15. What is your overall evaluation of the newsletter? (Consider length, topics etc. in your response). Question Title * 16. I read the weekly school newsletter… Every fortnight When I remember Rarely Never Question Title * 17. What technology do you most commonly use to view the College newsletter? Desktop computer Laptop Smart phone Tablet I print a hard copy myself Question Title * 18. In comparison to the current newsletter, I would prefer a shorter e-newsletter which appears in an email and contains a series of short bursts of information, with a link to more extensive information on the website? Strongly agree Agree Disagree Strongly disagree Question Title * 19. Which sections of the newsletter do you most frequently read? Question Title * 20. Which sections of the newsletter do you rarely read? Question Title * 21. What improvements/additions would you like to see in a revision of the newsletter? Question Title * 22. I use text and/or instant messaging to communicate with my family, friends and/or colleagues. Frequently On occasion Never Question Title * 23. When they are available, I watch digital videos posted on websites. Frequently On occasion Never Question Title * 24. I spend time networking on Facebook. Frequently On occasion Never Question Title * 25. I spend time interacting with businesses and/or community groups via Facebook. Frequently On occasion Never Question Title * 26. If the College created an official Facebook page, would you view it for updates? Yes No Maybe Question Title * 27. I spend time networking with friends and family via Twitter. Frequently On occasion Never Question Title * 28. I spend time interacting with businesses and/or community groups via Twitter. Frequently On occasion Never Question Title * 29. I view the College Twitter feed…. Approximately once a week or more On occasion Only when viewing the website homepage feed Never – I didn’t know the College had a Twitter feed Question Title * 30. For what reasons do you most commonly contact the College office? Ask a question Complete a transaction Communicate with a teacher Report an absentee Voice a complaint Question Title * 31. Please rate your level of agreement for the following characteristics of the representative that assisted you: Strongly agree Agree Disagree Strongly disagree College office staff are courteous. College office staff are courteous. Strongly agree College office staff are courteous. Agree College office staff are courteous. Disagree College office staff are courteous. Strongly disagree College office staff are welcoming. College office staff are welcoming. Strongly agree College office staff are welcoming. Agree College office staff are welcoming. Disagree College office staff are welcoming. Strongly disagree College office staff are professional. College office staff are professional. Strongly agree College office staff are professional. Agree College office staff are professional. Disagree College office staff are professional. Strongly disagree College office staff are helpful. College office staff are helpful. Strongly agree College office staff are helpful. Agree College office staff are helpful. Disagree College office staff are helpful. Strongly disagree College office staff greet visitors in a timely manner. College office staff greet visitors in a timely manner. Strongly agree College office staff greet visitors in a timely manner. Agree College office staff greet visitors in a timely manner. Disagree College office staff greet visitors in a timely manner. Strongly disagree College office staff are knowledgeable. College office staff are knowledgeable. Strongly agree College office staff are knowledgeable. Agree College office staff are knowledgeable. Disagree College office staff are knowledgeable. Strongly disagree Question Title * 32. Is the College office your first option for contact if you have a query? Yes because it’s quick No I check the website or relevant notices first Other (please specify) Question Title * 33. Teachers at St Mary’s College communicate in a positive, professional and friendly manner. Strongly agree Agree Disagree Strongly disagree Question Title * 34. My child’s teacher attempted to establish rapport with me earlier in the year through the Parent/Teacher evening, incidental meetings, school functions etc. Strongly agree Agree Disagree Strongly disagree Question Title * 35. My child’s teacher let me know of any learning or behaviour problems prior to the end of Term 1 Student Report. Strongly agree Agree Disagree Strongly disagree Question Title * 36. My child’s teacher responded promptly to my request for an appointment. Strongly agree Agree Disagree Strongly disagree Question Title * 37. Written and verbal communication has been clear, easily understood and without jargon. Strongly agree Agree Disagree Strongly disagree Question Title * 38. I know who my child’s teachers are and how to contact them. Strongly agree Agree Disagree Strongly disagree Other (please specify) Question Title * 39. I would you welcome SMS alerts from the College to communicate important information/urgent updates. Strongly agree Agree Disagree Strongly disagree Question Title * 40. Staff reply to emails in a prompt manner (within 24 hours). Strongly agree Agree Disagree Strongly disagree Question Title * 41. I view email as an effective tool to communicate with my child’s teacher. Strongly agree Agree Disagree Strongly disagree Question Title * 42. I welcome emails from the College to communicate information on important events etc. Strongly agree Agree Disagree Strongly disagree Question Title * 43. I would use a mobile app to make payments, buy uniform items or canteen orders if the College implemented one. Yes No Maybe Question Title * 44. I view the student diary as an effective tool to communicate with my child’s teacher. Strongly agree Agree Disagree Strongly disagree Question Title * 45. I feel informed on the activities of the Parents & Friend’s Association. Strongly agree Agree Disagree Strongly disagree Done