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* 1. What is your full name?

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* 2. Overall, how satisfied are you with communications at St Mary’s College?

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* 3. Which best describes your impression of communications within St Mary’s College?

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* 4. What is the best thing about communication at St Mary’s College?

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* 5. From which of the following sources do you now receive most of your information about what is going on at St Mary’s College? Rank them in order of importance.

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* 6. What suggestions do you have for the College to help improve the performance and efficiency of communication?

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* 7. I access the school website….

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* 8. What is your overall evaluation of the website?

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* 9. What are the best elements of the website?

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* 10. What do you view as the most important elements that make a website effective?

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* 11. What improvements/additions would you like to see on the website?

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* 12. What technology do you most commonly use to view the College website?

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* 13. What pages of the website do you view most frequently?

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* 14. How much of a typical St Mary’s College newsletter do you read?

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* 15. What is your overall evaluation of the newsletter? (Consider length, topics etc. in your response).

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* 16. I read the weekly school newsletter…

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* 17. What technology do you most commonly use to view the College newsletter?

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* 18. In comparison to the current newsletter, I would prefer a shorter e-newsletter which appears in an email and contains a series of short bursts of information, with a link to more extensive information on the website?

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* 19. Which sections of the newsletter do you most frequently read?

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* 20. Which sections of the newsletter do you rarely read?

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* 21. What improvements/additions would you like to see in a revision of the newsletter?

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* 22. I use text and/or instant messaging to communicate with my family, friends and/or colleagues.

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* 23. When they are available, I watch digital videos posted on websites.

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* 24. I spend time networking on Facebook.

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* 25. I spend time interacting with businesses and/or community groups via Facebook.

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* 26. If the College created an official Facebook page, would you view it for updates?

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* 27. I spend time networking with friends and family via Twitter.

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* 28. I spend time interacting with businesses and/or community groups via Twitter.

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* 29. I view the College Twitter feed….

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* 30. For what reasons do you most commonly contact the College office?

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* 31. Please rate your level of agreement for the following characteristics of the representative that assisted you:

  Strongly agree Agree Disagree Strongly disagree
College office staff are courteous.
College office staff are welcoming.
College office staff are professional.
College office staff are helpful.
College office staff greet visitors in a timely manner.
College office staff are knowledgeable.

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* 32. Is the College office your first option for contact if you have a query?

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* 33. Teachers at St Mary’s College communicate in a positive, professional and friendly manner.

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* 34. My child’s teacher attempted to establish rapport with me earlier in the year through the Parent/Teacher evening, incidental meetings, school functions etc.

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* 35. My child’s teacher let me know of any learning or behaviour problems prior to the end of Term 1 Student Report.

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* 36. My child’s teacher responded promptly to my request for an appointment.

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* 37. Written and verbal communication has been clear, easily understood and without jargon.

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* 38. I know who my child’s teachers are and how to contact them.

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* 39. I would you welcome SMS alerts from the College to communicate important information/urgent updates.

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* 40. Staff reply to emails in a prompt manner (within 24 hours).

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* 41. I view email as an effective tool to communicate with my child’s teacher.

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* 42. I welcome emails from the College to communicate information on important events etc.

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* 43. I would use a mobile app to make payments, buy uniform items or canteen orders if the College implemented one.

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* 44. I view the student diary as an effective tool to communicate with my child’s teacher.

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* 45. I feel informed on the activities of the Parents & Friend’s Association.

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