TEMIA Member Survey on TEM/WEM/MDM Market

1. TEMIA Annual Member Trends Survey

Welcome to TEMIA’s Annual Survey on the TEM/WEM/MDM Market. The information will be used to promote TEM/WEM/MDM with press releases and other initiatives. Your individual responses are anonymous. There will be no tracking of IP Addresses, cookies OR link tracking to know who responded. This is a short survey. If you have any questions about this survey or the questions that we are asking, please contact Joe Basili (973) 763-6265 joebasili@temia.org

What is the value of participating in this survey to your firm?
· Compare how you are doing vs. the industry (Only you will know your sales information, we will provide industry findings and key analysis.)
· Learn the health of the market.
· Get a pulse on what is really happening with wireless, international, and other service categories.

Question Title

* 1. What is your firm's forecast for TEM sales growth in 2010?

0-5% Growth

5.1%-10% Growth

10.1%-15% Growth

15.1%-20% Growth

20.1%-25% Growth

25.1%-30% Growth

No Growth

1%-5% Decline

Question Title

* 2. Where do your customers' TEM/WEM/MDM purchases originate? Enter percentages. (Be sure they add up to 100%)

United States

Canada

Europe

Asia-Pacific Countries

Latin America

Other Regions

Question Title

* 3. What are your top challenges in managing international expenses? (Select the top 6 or fewer.)

Clients' decentralized procurement of telecom services for different countries

Clients' decentralized receipt of telecom billing

Language, or currency

Overcoming cultural norms

Application of clients' corporate business and accounting rules globally

Ability to manage the deployment of clients' mobile devices

Local regulations (i.e. data privacy, bill processing, etc. )

Management of non standard carrier billing data

Question Title

* 4. On average, what percentage of your total expenses for fixed and wireless services did your company save for its clients through TEM and WEM initiatives last year? (Please list a number. You may enter decimals and percentage symbols.)

Fixed Services Savings Percentage

Wireless Services Savings Percentage

Question Title

* 5. How many wireless devices do you manage for clients?

Cell phones

Converged voice and data (Blackberry, smartphone, etc.)

SIM Cards

Wireless Aircards for laptops

Pagers

If you don't track breakdowns, just list a total here. (If you responded with breakdowns above, leave this blank.)

Question Title

* 6. How much money did you save your clients last year? Include annual savings for historical audits, ongoing audit refunds, cost avoidance, sourcing, for mobile and fixed services. (Enter only whole numbers in US Dollars. Do not include symbols for currency ($), commas (,) or text for millions or billions.) Enter the response in millions. For example, 3.1 billion would equal 3,100 million. So you would enter the response as 3100.

Fixed Services Savings Expressed in Millions of Dollars

Wireless Services Savings Expressed in Millions of Dollars

Question Title

* 7. What is the total annual telecom expenses that your firm manages for clients? (Enter only whole numbers in US dollars. Do not include symbols for currency ($), commas (,) or text for million or billion.) Enter the response in millions. For example, 3.1 billion equals 3,100 million. So the response is 3100.

Total Fixed Service Expenses managed for clients

Total Wireless Service Expenses managed for clients

YOUR RESPONSES ARE COMPLETELY ANONYMOUS. TEMIA HAS NO WAY OF TRACKING THIS. NO COOKIES, NO IP ADDRESS TRACKING WILL BE USED.

Question Title

* 8. How many TEM/WEM customers does your company have? (There may be some overlap where you count a single client that buys multiple services more than once for this response.)

Ongoing TEM clients

Ongoing WEM clients

One time (Audit, Sourcing, etc.) projects

Question Title

* 9. What dollar amount of TEM/WEM expenses does your firm manage on behalf of clients for each of the following regions? Please enter only whole numbers in US Dollars. Do not include any symbols for currency ($), commas (,) or text for million or billion. Enter your response in millions. For example 3.1 billion would be equal to 3,100 million. So the response is 3,100.

United States

Canada

Europe

Asia-Pacific Countries

Latin America

Other Regions

YOUR RESPONSES ARE COMPLETELY ANONYMOUS. TEMIA HAS NO WAY OF TRACKING THIS. NO COOKIES, NO IP ADDRESS TRACKING WILL BE USED.

Question Title

* 10. How many sales did your firm close for each of the following. (For this question enter multiple sales of products to the same client. For example, you may have sold an Audit, Call Accounting, and three (3) distinct sourcing projects to negotiate the same client's LEC, LD, and Wireless contracts. This should be counted as five (5) sales for this question.)

Audit & Optimization

Call Accounting

Strategic Sourcing (negotiation of telecom contracts & reverse auctions)

TEM BPO (most TEM functions bill processing, expense allocation, validation,and reporting) managed by your firm.)

TEM Hosted

TEM Licensed Software (TEM software installed behind your customer's firewall.)

Mobile Full Life Cycle Management (enrollment, procurement of devices, helpdesk, bill processing, expense allocation, validation, audit and reporting for Mobile expenses.)

Other Professional Services

Question Title

* 11. Which of the following do you use to educate clients and prospects about TEM/WEM/MDM, Suppliers, and implementation? (Select all that apply)

Industry conferences

Analyst research and recommendations

Formal training classes offered by schools or other organizations

Webinars

Industry associations

Internet Search Engines

Peer training

White papers, publications and reports

Consultants

Your Website

Question Title

* 12. Thank you for completing TEMIA's survey! TEMIA has a number of important programs. Learn more http://www.temia.org/join-now/member-benefits. What programs or surveys would you like to see from the association?

Question Title

* 13. What topics would you like to see addressed at an industry conference on TEM/WEM/MDM?

YOUR RESPONSES ARE COMPLETELY ANONYMOUS. TEMIA HAS NO WAY OF TRACKING THIS. NO COOKIES, NO IP ADDRESS TRACKING WILL BE USED.

100% of survey complete.