Website Feedback Template Survey

Question Title

* 1. How easy is it to navigate our website?

Very easy

Slightly easy

Not at all easy

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* 2. How easy is it to find the information you are looking for on our website?

Very easy

Slightly easy

Not at all easy

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* 3. How clear is the information available on our website?

Very clear

Slightly clear

Not at all clear

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* 4. How visually appealing is our website?

Very appealing

Slightly appealing

Not at all appealing

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* 5. How up-to-date is the content on our website?

Very up-to-date

Slightly up-to-date

Not at all up-to-date

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* 6. How easy is it to download files from our website?

Very easy

Slightly easy

Not at all easy

Question Title

* 7. Overall, are you satisfied with our website, neither satisfied nor dissatisfied it, or dissatisfied with it?

Extremely satisfied

Slightly satisfied

Neither satisfied nor dissatisfied

Slightly dissatisfied

Extremely dissatisfied

Question Title

* 8. How important are features of a website to you?

	Very Important	Important	Slightly Important	Not important	N/A
Clear website navigation	Clear website navigation Very Important	Clear website navigation Important	Clear website navigation Slightly Important	Clear website navigation Not important	Clear website navigation N/A
Information is easy to find	Information is easy to find Very Important	Information is easy to find Important	Information is easy to find Slightly Important	Information is easy to find Not important	Information is easy to find N/A
Clear visual images	Clear visual images Very Important	Clear visual images Important	Clear visual images Slightly Important	Clear visual images Not important	Clear visual images N/A
Accessible in other languages and formats	Accessible in other languages and formats Very Important	Accessible in other languages and formats Important	Accessible in other languages and formats Slightly Important	Accessible in other languages and formats Not important	Accessible in other languages and formats N/A
Use of videos to inform	Use of videos to inform Very Important	Use of videos to inform Important	Use of videos to inform Slightly Important	Use of videos to inform Not important	Use of videos to inform N/A
Links to request services	Links to request services Very Important	Links to request services Important	Links to request services Slightly Important	Links to request services Not important	Links to request services N/A
Payment of Rent	Payment of Rent Very Important	Payment of Rent Important	Payment of Rent Slightly Important	Payment of Rent Not important	Payment of Rent N/A
Reporting Repairs	Reporting Repairs Very Important	Reporting Repairs Important	Reporting Repairs Slightly Important	Reporting Repairs Not important	Reporting Repairs N/A
Reporting Complaints	Reporting Complaints Very Important	Reporting Complaints Important	Reporting Complaints Slightly Important	Reporting Complaints Not important	Reporting Complaints N/A
Reporting ASB	Reporting ASB Very Important	Reporting ASB Important	Reporting ASB Slightly Important	Reporting ASB Not important	Reporting ASB N/A
View available properties	View available properties Very Important	View available properties Important	View available properties Slightly Important	View available properties Not important	View available properties N/A
Register Expressions of Interest for properties	Register Expressions of Interest for properties Very Important	Register Expressions of Interest for properties Important	Register Expressions of Interest for properties Slightly Important	Register Expressions of Interest for properties Not important	Register Expressions of Interest for properties N/A
Apply for Housing	Apply for Housing Very Important	Apply for Housing Important	Apply for Housing Slightly Important	Apply for Housing Not important	Apply for Housing N/A
Apply for job vacancies	Apply for job vacancies Very Important	Apply for job vacancies Important	Apply for job vacancies Slightly Important	Apply for job vacancies Not important	Apply for job vacancies N/A
Contact Numbers	Contact Numbers Very Important	Contact Numbers Important	Contact Numbers Slightly Important	Contact Numbers Not important	Contact Numbers N/A
News updates	News updates Very Important	News updates Important	News updates Slightly Important	News updates Not important	News updates N/A
Ability to update personal record details	Ability to update personal record details Very Important	Ability to update personal record details Important	Ability to update personal record details Slightly Important	Ability to update personal record details Not important	Ability to update personal record details N/A
Able to view personal rent account records	Able to view personal rent account records Very Important	Able to view personal rent account records Important	Able to view personal rent account records Slightly Important	Able to view personal rent account records Not important	Able to view personal rent account records N/A
Links to support and information services	Links to support and information services Very Important	Links to support and information services Important	Links to support and information services Slightly Important	Links to support and information services Not important	Links to support and information services N/A

Question Title

* 9. What changes would most improve our new website?

Question Title

* 10. Are you a customer of Trent & Dove Housing?

Tenant of Trent & Dove

Leaseholder of Trent & Dove

Shared Owner with Trent & Dove

On Waiting List with Trent & Dove

Contractor working with Trent & Dove

Staff member of Trent & Dove

Other (please specify)