Telephone Triage ECS v2 |
Telephone Triage Survey at Edith Cavell Surgery
This survey is anonymised and will take approximately 4 minutes to complete it. We are running this survey to get you feedback on the service we are proving and if there is anything further we can do to improve our services.
What is telephone Triage?
This is the delivery of appropriate clinical care by telephone. The clinician assesses through a detailed history whether a prescription, be it advice and/or medication, is sufficient to replace the need for a face to face consultation. It is not necessarily designed to save time, but may do so for patient and clinician by providing streamlining access to appropriate primary care services.
Possible benefits:
Less wait for an appointment
Reduced travel costs / interference with work
Reduction in use of A&E
What is telephone Triage?
This is the delivery of appropriate clinical care by telephone. The clinician assesses through a detailed history whether a prescription, be it advice and/or medication, is sufficient to replace the need for a face to face consultation. It is not necessarily designed to save time, but may do so for patient and clinician by providing streamlining access to appropriate primary care services.
Possible benefits:
Less wait for an appointment
Reduced travel costs / interference with work
Reduction in use of A&E