Tennessee Department of Veterans Affairs Customer Service Survey

Please Tell Us How We Are Doing

 
The Tennessee Department of Veterans Affairs offers free claims assistance for federal benefits.  However, TDVA is a state department and does not manage or operate VA Hospitals or clinics and does not deny, approve or make decisions regarding disability ratings or federal benefit awards.
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1. Which Tennessee Department of Veterans Affairs location did you visit?
2. What was the reason for your visit to the Tennessee Department of Veterans Affairs field office?
3. How long did you wait before you were seen by a representative?
4. How would you rate the representative's customer service?
5. The representative was knowledgeable:
6. The representative fully answered my questions:
7. The representative was friendly and courteous:
8. The representative gave me their undivided attention throughout my visit:
9. How would you describe your visit to this office?
10. How would you rate the ability to contact your representative for follow-up information after your visit?
11. Would you like to provide your name and contact information? (Optional)
12. Please tell us what, if anything, we can do to better serve you in the future: