Customer Satisfaction Template Question Title * 1. Please provide you name/membership number. (Optional) Question Title * 2. How long have you been a member of The Park Club? Less than 1 year 1-2 years 3-5 years More than 5 years Question Title * 3. How happy have you been with your membership over the past year? Extremely happy Very happy Moderately happy Slightly happy Not at all happy I am a new member (joined in the last 3 months) Question Title * 4. How happy are you with the Club's facilities? Extremely happy Very happy Moderately happy Slightly happy Not at all happy Question Title * 5. Is there a particular area/areas that you feel is in need of attention? Question Title * 6. How convenient is The Park Club to use (bookings/appointments/service)? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Question Title * 7. What is your favourite aspect of the Club? Question Title * 8. What is your least favourite aspect of the Club? Question Title * 9. Are there ADULT classes/activities, which are currently not available, that you would like to see added to our timetable? Question Title * 10. Are there CHILDREN'S classes/activities, which are currently not available, that you would like to see added to our timetable? Question Title * 11. Do you feel that your membership is good value for money? Yes, definitely It's quite good value It is neither good nor bad value for what I/we pay It's not very good value for money It's bad value for money Question Title * 12. How often do you eat in the bar and restaurant area? Never 1 time per week 2-3 times per week 4+ times per week Question Title * 13. Is there anything we could do to encourage you to use this area more? Question Title * 14. How often do you use the gym? Never 1-2 times per week 2-3 times per week 4+ times per week Question Title * 15. If you do not currently use the gym, what are your reasons? Question Title * 16. Do you play tennis here at The Park Club? Yes No Just occasionally Question Title * 17. We are very excited about our fabulous new sports dome. What sports would you like to see in there? Question Title * 18. How responsive do you find The Park Club employees? Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive Question Title * 19. How well do we answer your day to day questions and queries? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 20. Overall, are you satisfied with the service that you get at The Park Club? Extremely satisfied Moderately satisfied Neither satisfied nor dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 21. How professional do you find the management team at The Park Club? Extremely professional Very professional Moderately professional Slightly professional Not at all professional Question Title * 22. How likely are you to recommend us to people you know ? Extremely likely Very likely Moderately likely Slightly likely Not at all likely Question Title * 23. Any other feedback.comments? Question Title * 24. Do you wish to be contacted in relation to this survey? (Please have provided full name in question 1 if yes) Yes No Done