NCDN Customer Satisfaction Survey

How Are We Doing?

We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (Please Note: All submissions are anonymous.)

Question Title

* 1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your personal requirements	Understanding your personal requirements Excellent	Understanding your personal requirements Good	Understanding your personal requirements Adequate	Understanding your personal requirements Poor	Understanding your personal requirements Unacceptable	Understanding your personal requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales N/A
Working with you or your team	Working with you or your team Excellent	Working with you or your team Good	Working with you or your team Adequate	Working with you or your team Poor	Working with you or your team Unacceptable	Working with you or your team N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Meeting overall project objectives	Meeting overall project objectives Excellent	Meeting overall project objectives Good	Meeting overall project objectives Adequate	Meeting overall project objectives Poor	Meeting overall project objectives Unacceptable	Meeting overall project objectives N/A

Question Title

* 2. Overall, how do you rate the quality of the services we provide?

Excellent

Good

Adequate

Poor

Unacceptable

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* 3. What level of confidence do you have in us to deliver the personal services that you require?

Complete

A lot

Some

Little

None

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* 4. Overall, is our performance ...

Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

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* 5. Based on our performance, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

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* 1. Please rate the following aspects of our work.

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* 2. Overall, how do you rate the quality of the services we provide?

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* 3. What level of confidence do you have in us to deliver the personal services that you require?

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* 4. Overall, is our performance ...

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* 5. Based on our performance, how likely is it that you will use us in the future?

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* 6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.