Exit this survey Incentive Payments Survey Question Title * 1. Name Question Title * 2. Email Address Incentive Payments SurveyBaptie Channel Focus CommunityJuly 2012Thank you for participating in our survey. Zyme periodically conducts and publishes research in an effort to advance the technology industry’s thinking and practices around channel data. We will provide all participants with a summary report of the survey results. Question Title * 3. What is the size of your organization? Under $500 million $500 million to $1.5 billion $1.5 billion to $10 billion $10 billion to $25 billion Over $25 billion Question Title * 4. What is your title? Question Title * 5. In what department do you work? Finance Sales Operations Channel Operations Sales Other (please specify) Question Title * 6. Taking all of your incentive programs into account, what percentage of your overall revenue would you estimate you pay out to partners each year? 0-3% 3-5% 5-10% 10-15% >15% Question Title * 7. How many incentive programs does your company normally run at any given time? 0 to 5 6 to 10 10-50 51-100 Over 100 Question Title * 8. What types of incentives programs do you run? (choose all that apply) Product-based programs (incentive based on sales of a specific product) Goal attainment (incentives for reaching certain revenue or unit targets) Special Pricing Price Protection Ship and Debit Programs MDF/Co-op Question Title * 9. Which program types do you find most difficult to manage, that is, for which to calculate and validate payments? (choose one) Product-based programs (incentives based on sales of a specific product) Goal attainment programs (incentives for reaching certain revenue or unit targets) Special Pricing Price Protection Ship and Debit Programs MDF/Co-op Question Title * 10. What is your estimate of the error rate associated with your incentive payments? Is it: 0 to 1% Between 1% and 5% Between 5% and 10% Between 10% and 15% Over 15% Question Title * 11. How satisfied are you with your process for calculating rebates and incentives while accounting for returns? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 12. How would you rate the level of your partner's satisfaction with your incentives management process across each of the following dimensions? Very Dissatisfied Somewhat Dissatisfied Neither Satisfied nor Dissatisfied Somewhat Satisfied Very Satisfied Payment turn-around time Payment turn-around time Very Dissatisfied Payment turn-around time Somewhat Dissatisfied Payment turn-around time Neither Satisfied nor Dissatisfied Payment turn-around time Somewhat Satisfied Payment turn-around time Very Satisfied Partner's visibility into what incentives they are eligible for or have accrued Partner's visibility into what incentives they are eligible for or have accrued Very Dissatisfied Partner's visibility into what incentives they are eligible for or have accrued Somewhat Dissatisfied Partner's visibility into what incentives they are eligible for or have accrued Neither Satisfied nor Dissatisfied Partner's visibility into what incentives they are eligible for or have accrued Somewhat Satisfied Partner's visibility into what incentives they are eligible for or have accrued Very Satisfied Frequency of payment errors Frequency of payment errors Very Dissatisfied Frequency of payment errors Somewhat Dissatisfied Frequency of payment errors Neither Satisfied nor Dissatisfied Frequency of payment errors Somewhat Satisfied Frequency of payment errors Very Satisfied Ease of doing business (e.g. partner portal, process, sysytems capability) Ease of doing business (e.g. partner portal, process, sysytems capability) Very Dissatisfied Ease of doing business (e.g. partner portal, process, sysytems capability) Somewhat Dissatisfied Ease of doing business (e.g. partner portal, process, sysytems capability) Neither Satisfied nor Dissatisfied Ease of doing business (e.g. partner portal, process, sysytems capability) Somewhat Satisfied Ease of doing business (e.g. partner portal, process, sysytems capability) Very Satisfied Question Title * 13. What challenges do you face when validating/managing programs? Manual process is prone to errors Lack of flexibility to change programs or run new ones Too much effort in validating Potential leakage Potential over payments on partner claims Question Title * 14. How do you communicate information on programs to partners? We don’t We send Excel files We send PDF statements We provide access to a partner portal with incentive earning details Question Title * 15. What are your partners' top complaints of partners about channel programs? I don’t know what programs I am eligible for I don’t get paid soon enough I am not sure how much I will get paid Programs are too complex and lack clarity I have to spend too much time with my vendor resolving discrepancies Question Title * 16. How many total resources (both globally and regionally) are involved in validating incentive programs and claims? <1 1-2 3-5 >5 Don’t know Question Title * 17. What is your average turnaround time for processing incentive claims (from the time a claim is submitted, to the time when payment or credits are issued to partners, inclusive of any dispute resolution cycles)? 1 week or less Between 1 and 2 weeks Between 2 weeks and 1 month > 1 month Question Title * 18. Once a program has been designed, how long does it take for you to launch it onto your partner portal or incentives management system? 1-2 days Between 2 days and a week Between 1 and 2 weeks Between 2 weeks and 1 month > 1 month Question Title * 19. What are your top constraints or challenges in launching new partner incentive programs and tracking their performance in the marketplace? Lack of accurate sales & inventory data from partners Lack of people resources to manage execution Lack of efficient claim validation process or system Existing system cannot handle program complexity Other (Explain) Question Title * 20. What kind of features & functionality would you like to see in an incentives management solution? On-demand performance visibility Automated claims validation Partner dispute management Global payment distribution Other Done