Collection Agency Technology and Payments Survey

12% of survey complete.

Please take this brief, anonymous survey and receive a $5 Amazon gift card from our sponsor, BillingTree.

Note: Only complete responses from operations professionals, compliance managers, or owners/executives submitting a business e-mail address will qualify for the gift card (no Gmail, Hotmail, Yahoo, etc.)

Question Title

* 1. Which software platform is your agency running to manage your collections? (Choose multiple answers if applicable)

CDS Software (CollectOne)

Collection Solutions Software (CSS Impact)

Columbia Ultimate (The Collector System, Ajility)

Commercial Legal Software/CLS (Collection Master)

Comtech (Collect!)

Comtronic Systems (DebtMaster)

CR Software/FICO (Titanium, Debt Manager)

Debt$Net/The Computer Manager (Debt$Net Prestige, Debt$Net Power)

Decca Software Company (CollectionsMax)

Latitude/Interactive Intelligence (Latitude)

Ontario Systems (FACS, Artiva, Artiva Healthcare, Collect Savvy)

Proprietary (developed in-house)

Sentinel Development Solutions (eCollections)

Other (please list software)

Question Title

* 2. How much is collected in an average MONTH at your agency? (credit/debit card + check/ACH)

Less than $10,000

$10,000 - $50,000

$50,001 - $100,000

$100,001 - $300,000

$300,001 - $500,000

$500,001 - $1,000,000

$1,000,001 - $1,500,000

$1,500,001 - $2,000,000

More than $2,000,000

Question Title

* 3. What percentage (%) of your total payments are credit /debit vs. check/ACH? (Answers must total 100%)

Credit/debit card percentage (%) of payments

Check/ACH percentage (%) of payments

Question Title

* 4. How many agents/seats does your collection agency employ?

1 - 9

10 - 25

26 - 99

100 - 500

Over 500

Question Title

* 5. What type of debt does your agency collect? (Please select all that apply)

Healthcare

Utility/Telecom

Auto (Sales, Lease, or Rental)

Real Estate/Mortgage

Retail

Student Loan

Commercial

Bank Card/Credit Card

Government

Other (please specify)