San Mateo Public Library - 2014 Customer Satisfaction Survey

Each year, the City of San Mateo Public Library conducts a Customer Satisfaction Survey to measure effectiveness in providing quality public service to the community. Please take a moment to complete this survey. Let us know how we have done this past year and how we may improve our services. Thank you!

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* 1. How would you rate the City of San Mateo library’s services overall?

Excellent

Good

Fair

Poor

NA/Don’t know

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* 2. How would you rate the availability of library materials?

Excellent

Good

Fair

Poor

NA/Don’t know

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* 3. How would you rate the quality of the library’s books and other materials?

Excellent

Good

Fair

Poor

NA/Don’t know

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* 4. How would you rate the library’s on-line resources? (e-books, databases, catalog):

Excellent

Good

Fair

Poor

NA/Don’t know

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* 5. How would you rate the Friends of the Library Book Sale?

Excellent

Good

Fair

Poor

NA/Don’t know

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* 6. How would you rate the library staff?

	Excellent	Good	Fair	Poor	NA/Don't know
Helpfulness	Helpfulness Excellent	Helpfulness Good	Helpfulness Fair	Helpfulness Poor	Helpfulness NA/Don't know
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Fair	Courtesy Poor	Courtesy NA/Don't know
Knowledge	Knowledge Excellent	Knowledge Good	Knowledge Fair	Knowledge Poor	Knowledge NA/Don't know
Availability of staff	Availability of staff Excellent	Availability of staff Good	Availability of staff Fair	Availability of staff Poor	Availability of staff NA/Don't know

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* 7. How would you rate the library's programs (children's storytimes, cultural and/or arts programming, programs for teens, computer classes, etc.)?

Excellent

Good

Fair

Poor

NA/Don't know

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* 8. Which San Mateo Library do you use? (check all, if applicable):

Main Library

Hillsdale Branch

Marina Branch

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* 9. Are you a resident of the City of San Mateo?

Yes

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* 10. If you are not a City of San Mateo resident, check city of residence:

Belmont

Burlingame

Foster City

Hillsborough

Other city in San Mateo County

Outside San Mateo County

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* 11. Age (optional, check one)

12 yrs. & under

13-19 yrs

20-39 yrs

40-59 yrs

Over 60 yrs.

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* 12. Are you aware of the San Mateo Public Library Foundation and that it raises funds for the library’s services and programs?

Yes

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* 13. How are you filling out this survey?

Electronically using a computer in library or remotely

Paper format at Main Library

Paper format at Hillsdale Branch

Paper format at Marina Branch

Question Title

* 1. How would you rate the City of San Mateo library’s services overall?

Question Title

* 2. How would you rate the availability of library materials?

Question Title

* 3. How would you rate the quality of the library’s books and other materials?

Question Title

* 4. How would you rate the library’s on-line resources? (e-books, databases, catalog):

Question Title

* 5. How would you rate the Friends of the Library Book Sale?

Question Title

* 6. How would you rate the library staff?

Question Title

* 7. How would you rate the library's programs (children's storytimes, cultural and/or arts programming, programs for teens, computer classes, etc.)?

Question Title

* 8. Which San Mateo Library do you use? (check all, if applicable):

Question Title

* 9. Are you a resident of the City of San Mateo?

Question Title

* 10. If you are not a City of San Mateo resident, check city of residence:

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* 11. Age (optional, check one)

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* 12. Are you aware of the San Mateo Public Library Foundation and that it raises funds for the library’s services and programs?

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* 13. How are you filling out this survey?

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* 14. Comments? Opportunity to provide feedback on areas of service not mentioned in the survey (optional).