2014 Satisfaction survey

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* 1. Please select the Children's Centre for which you are completing this survey.

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* 2. How satisfied are you with the following aspects of this Children's Centre?

	Not Satisfied	Satisfied	Very Satisfied	Not applicable
Opening hours	Opening hours Not Satisfied	Opening hours Satisfied	Opening hours Very Satisfied	Opening hours Not applicable
Promoting healthy lifestyle	Promoting healthy lifestyle Not Satisfied	Promoting healthy lifestyle Satisfied	Promoting healthy lifestyle Very Satisfied	Promoting healthy lifestyle Not applicable
Children's equipment and materials	Children's equipment and materials Not Satisfied	Children's equipment and materials Satisfied	Children's equipment and materials Very Satisfied	Children's equipment and materials Not applicable
How staff communicate with you	How staff communicate with you Not Satisfied	How staff communicate with you Satisfied	How staff communicate with you Very Satisfied	How staff communicate with you Not applicable
Availability of staff when you need them	Availability of staff when you need them Not Satisfied	Availability of staff when you need them Satisfied	Availability of staff when you need them Very Satisfied	Availability of staff when you need them Not applicable
Interaction between staff and children	Interaction between staff and children Not Satisfied	Interaction between staff and children Satisfied	Interaction between staff and children Very Satisfied	Interaction between staff and children Not applicable
Meeting the individual needs of you and your child(ren)	Meeting the individual needs of you and your child(ren) Not Satisfied	Meeting the individual needs of you and your child(ren) Satisfied	Meeting the individual needs of you and your child(ren) Very Satisfied	Meeting the individual needs of you and your child(ren) Not applicable
Promoting your child's learning and development	Promoting your child's learning and development Not Satisfied	Promoting your child's learning and development Satisfied	Promoting your child's learning and development Very Satisfied	Promoting your child's learning and development Not applicable
Variety of activities on offer	Variety of activities on offer Not Satisfied	Variety of activities on offer Satisfied	Variety of activities on offer Very Satisfied	Variety of activities on offer Not applicable
Provision of multicultural activities on offer	Provision of multicultural activities on offer Not Satisfied	Provision of multicultural activities on offer Satisfied	Provision of multicultural activities on offer Very Satisfied	Provision of multicultural activities on offer Not applicable
Affordability of activities	Affordability of activities Not Satisfied	Affordability of activities Satisfied	Affordability of activities Very Satisfied	Affordability of activities Not applicable
Telephone answered promptly	Telephone answered promptly Not Satisfied	Telephone answered promptly Satisfied	Telephone answered promptly Very Satisfied	Telephone answered promptly Not applicable
Do the staff make you feel welcome?	Do the staff make you feel welcome? Not Satisfied	Do the staff make you feel welcome? Satisfied	Do the staff make you feel welcome? Very Satisfied	Do the staff make you feel welcome? Not applicable
Ease of booking activities	Ease of booking activities Not Satisfied	Ease of booking activities Satisfied	Ease of booking activities Very Satisfied	Ease of booking activities Not applicable
Queries followed up promptly	Queries followed up promptly Not Satisfied	Queries followed up promptly Satisfied	Queries followed up promptly Very Satisfied	Queries followed up promptly Not applicable
Opportunities for parent involvement with centre activities	Opportunities for parent involvement with centre activities Not Satisfied	Opportunities for parent involvement with centre activities Satisfied	Opportunities for parent involvement with centre activities Very Satisfied	Opportunities for parent involvement with centre activities Not applicable

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* 3. Which of the following areas has this centre helped you with and how did it help?

	Taught me some new things	Helped me to gain some new skills	Helped me to get a different way of looking at things	Helped me make some changes in how I do things	Helped me with something else
Making healthy lifestyle choices	Making healthy lifestyle choices Taught me some new things	Making healthy lifestyle choices Helped me to gain some new skills	Making healthy lifestyle choices Helped me to get a different way of looking at things	Making healthy lifestyle choices Helped me make some changes in how I do things	Making healthy lifestyle choices Helped me with something else
Having a safe and stable home	Having a safe and stable home Taught me some new things	Having a safe and stable home Helped me to gain some new skills	Having a safe and stable home Helped me to get a different way of looking at things	Having a safe and stable home Helped me make some changes in how I do things	Having a safe and stable home Helped me with something else
Supporting your child's learning and development	Supporting your child's learning and development Taught me some new things	Supporting your child's learning and development Helped me to gain some new skills	Supporting your child's learning and development Helped me to get a different way of looking at things	Supporting your child's learning and development Helped me make some changes in how I do things	Supporting your child's learning and development Helped me with something else
Managing your child's behaviour and building relationships in families	Managing your child's behaviour and building relationships in families Taught me some new things	Managing your child's behaviour and building relationships in families Helped me to gain some new skills	Managing your child's behaviour and building relationships in families Helped me to get a different way of looking at things	Managing your child's behaviour and building relationships in families Helped me make some changes in how I do things	Managing your child's behaviour and building relationships in families Helped me with something else
Being involved in the community	Being involved in the community Taught me some new things	Being involved in the community Helped me to gain some new skills	Being involved in the community Helped me to get a different way of looking at things	Being involved in the community Helped me make some changes in how I do things	Being involved in the community Helped me with something else
Developing skills to get back to work (includes training and job searching)	Developing skills to get back to work (includes training and job searching) Taught me some new things	Developing skills to get back to work (includes training and job searching) Helped me to gain some new skills	Developing skills to get back to work (includes training and job searching) Helped me to get a different way of looking at things	Developing skills to get back to work (includes training and job searching) Helped me make some changes in how I do things	Developing skills to get back to work (includes training and job searching) Helped me with something else
Helping your child with speech issues and to improve their communication skills	Helping your child with speech issues and to improve their communication skills Taught me some new things	Helping your child with speech issues and to improve their communication skills Helped me to gain some new skills	Helping your child with speech issues and to improve their communication skills Helped me to get a different way of looking at things	Helping your child with speech issues and to improve their communication skills Helped me make some changes in how I do things	Helping your child with speech issues and to improve their communication skills Helped me with something else
Improved parenting skills	Improved parenting skills Taught me some new things	Improved parenting skills Helped me to gain some new skills	Improved parenting skills Helped me to get a different way of looking at things	Improved parenting skills Helped me make some changes in how I do things	Improved parenting skills Helped me with something else

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* 4. How have the benefits you have described in Question 3 affected your children and/or your family life at home?

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* 5. How would you rate your satisfaction with this Children's Centre?

Very Satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very Unsatisfied

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* 6. What do you like best about this centre?

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* 7. Is there anything you would like to be different, improvements to services offered or other services you think would be helpful to you from this centre?

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* 8. Where did you first hear about this centre?

Health Visitor

Midwife

Other professional (please specify)

Visited the centre

Centre made contact

At an event outside of a children's centre eg. a park

Outreach support worker

Bexley website

Local school

Family Information Service

Friend

Other (please specify):

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* 9. How do you normally receive the activity programme from this Children's Centre?

By email

By post

Download from the web

Pick up in the centre

Pick up elsewhere

Other (please specify)

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* 10. Do you attend more than one Children's Centre?

Yes

If yes, which other centre/s?