Contact Information:
Which best describes you?
Key Performance Indicators:
Strongly AgreeAgreeDisagreeStrongly Disagree
ITD is our trusted business partner.
ITD is our preferred IT provider for strategic services.
ITD provides a positive customer experience.
ITD is easy to do business with.
ITD provides IT services that meet our business needs.
ITD builds & maintains a strong relationship with us.
ITD provides technology direction.
ITD is aligned with its mission; it "provides leadership and knowledge to assist customers in achieving their mission through the innovative use of information technology".
Customer Satisfaction Indexes:
Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Professionalism & Courtesy
Knowledge
Timeliness
Quality
Value
Infrastructure Services:
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A
Network
Hosting
Communication Services:
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A
Email
Instant Messaging
Telephone
Video Conferencing
File & Print
Information Management Services:
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A
Records Management
Basic Content Services (SharePoint)
Enterprise Document Mgmt.
Business Intelligence
Geographic Information Systems
Professional Services:
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A
Service Desk
Software Development
Business Analysis
Project Management
Enterprise Architecture
IT Planning
IT Procurement
IT Security
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