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Black Friday and beyond: customer experience marks the shop

Black Friday, Small Business Saturday, and Cyber Monday… it’s the weekend that delivers billions in revenue and can more than double your foot traffic.

Marketing budgets soar into the hundreds of millions to compete for consumer attention. Gone are the days of simple signage, and the latest products neatly arranged on shelves. The very definition of the in-store and online retail experience is going through the largest shift in its history.

Our latest survey results uncovered 7 CX breakthroughs to help you keep everything running smoothly during the Black Friday weekend and throughout the entire holiday season.

Become a customer satisfaction hero
Prevent your customers from leaving your store or digital platform deflated.