Get the full report for key findings from our latest research study on the barriers facing customer-centric initiatives.
In our latest study, we discovered 62% of surveyed professionals say their organization has a stated goal around customer experience… but 55% of those say their company is not very well or only fairly well set up to achieve that goal. What’s causing the disconnect on the execution side? How can companies overcome barriers to become truly customer-centric? Find out in our report.