Video
How to run a successful, pain-free CX program that actually moves the needle
Go from analysis to action more quickly.
With over twenty years of experience as a customer success leader in Silicon Valley, Christine Rimer, SurveyMonkey’s Vice President, Voice of Customer, has successfully run customer experience programs that improve NPS® and translate into revenue.
Watch this 15-minute talk to learn practical best practices from the trenches.
Key takeaways:
- How to collect customer feedback, thoughtfully
- Key insights for designing your survey
- Best practices for analyzing responses and acting on them
- Why SurveyMonkey CX gives your customer experience program an edge
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