Video

How to run a successful, pain-free CX program that actually moves the needle

How to run a successful, pain-free CX program that actually moves the needle

Go from analysis to action more quickly.

With over twenty years of experience as a customer success leader in Silicon Valley, Christine Rimer, SurveyMonkey’s Vice President, Voice of Customer, has successfully run customer experience programs that improve NPS® and translate into revenue.

Watch this 15-minute talk to learn practical best practices from the trenches.

Key takeaways:

  • How to collect customer feedback, thoughtfully
  • Key insights for designing your survey
  • Best practices for analyzing responses and acting on them
  • Why SurveyMonkey CX gives your customer experience program an edge

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Go from analysis to action more quickly.

With over twenty years of experience as a customer success leader in Silicon Valley, Christine Rimer, SurveyMonkey’s Vice President, Voice of Customer, has successfully run customer experience programs that improve NPS® and translate into revenue.

Watch this 15-minute talk to learn practical best practices from the trenches.

Key takeaways:

  • How to collect customer feedback, thoughtfully
  • Key insights for designing your survey
  • Best practices for analyzing responses and acting on them
  • Why SurveyMonkey CX gives your customer experience program an edge

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.