Guide

6 easy steps to kickstart a killer CXM program

6 easy steps to kickstart a killer CXM program

Managing the customer experience is easier than you think.

All it takes is a better plan for collecting and acting on customer feedback. And we'll show you how to get started.

Key takeaways:

  • Tips for mapping your customer touchpoints
  • Survey design advice to get candid feedback
  • Best practices for customer listening
  • Ways to run a CXM program that drives growth

Managing the customer experience is easier than you think.

All it takes is a better plan for collecting and acting on customer feedback. And we'll show you how to get started.

Key takeaways:

  • Tips for mapping your customer touchpoints
  • Survey design advice to get candid feedback
  • Best practices for customer listening
  • Ways to run a CXM program that drives growth