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Case Study

How 4C Insights uses feedback to uncover product insights and boost NPS

The data science company saw a 20% lift in their NPS® using SurveyMonkey CX

Customers are king at data science and marketing technology company 4C Insights. But Chief Marketing Officer Aaron Goldman found it was difficult and time-consuming to get customer feedback. Their in-person approach to gathering insights wasn’t scalable, and Aaron felt the responses were not always candid. Until they found SurveyMonkey CX.

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Learn how 4C Insights got faster feedback from their customers and used it to boost customer satisfaction.