Customer Satisfaction Survey - ZOLLER Inc.- Service

Customer Satisfaction Survey-Service

Thank you for choosing to complete this short survey and for helping us to continuously improve our products and services to better serve you. We appreciate your time and your business.

Kind regards,

Alexander Zoller
President
ZOLLER Inc.

Question Title

* 1. Type of Service you are rating

Planned Maintenance Service

Unscheduled Maintenance Service

Callback from previous repair/service

Database Development Service

Other (please specify)

Question Title

* 2. Date of Service

Date / Time

Date

Question Title

* 3. Please rate our service/application engineer on the following

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Availability of technician when needed	Availability of technician when needed Excellent	Availability of technician when needed Good	Availability of technician when needed Adequate	Availability of technician when needed Poor	Availability of technician when needed Unacceptable	Availability of technician when needed N/A
Technician arrived when promised	Technician arrived when promised Excellent	Technician arrived when promised Good	Technician arrived when promised Adequate	Technician arrived when promised Poor	Technician arrived when promised Unacceptable	Technician arrived when promised N/A
Checked in with you before starting job	Checked in with you before starting job Excellent	Checked in with you before starting job Good	Checked in with you before starting job Adequate	Checked in with you before starting job Poor	Checked in with you before starting job Unacceptable	Checked in with you before starting job N/A
Technician's ability to diagnose problems	Technician's ability to diagnose problems Excellent	Technician's ability to diagnose problems Good	Technician's ability to diagnose problems Adequate	Technician's ability to diagnose problems Poor	Technician's ability to diagnose problems Unacceptable	Technician's ability to diagnose problems N/A
Technician brought the correct parts to complete the job	Technician brought the correct parts to complete the job Excellent	Technician brought the correct parts to complete the job Good	Technician brought the correct parts to complete the job Adequate	Technician brought the correct parts to complete the job Poor	Technician brought the correct parts to complete the job Unacceptable	Technician brought the correct parts to complete the job N/A
Completed service work when promised	Completed service work when promised Excellent	Completed service work when promised Good	Completed service work when promised Adequate	Completed service work when promised Poor	Completed service work when promised Unacceptable	Completed service work when promised N/A
Communicated what was done and why	Communicated what was done and why Excellent	Communicated what was done and why Good	Communicated what was done and why Adequate	Communicated what was done and why Poor	Communicated what was done and why Unacceptable	Communicated what was done and why N/A
Cleaned up their work area properly	Cleaned up their work area properly Excellent	Cleaned up their work area properly Good	Cleaned up their work area properly Adequate	Cleaned up their work area properly Poor	Cleaned up their work area properly Unacceptable	Cleaned up their work area properly N/A

Comments

Question Title

* 4. Service/Application Engineer's Name ( If known)

Question Title

* 5. What is your overall satisfaction with our Service Department?

Excellent

Good

Adequate

Poor

Unacceptable

Other (please specify)

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* 6. Based on our performance, how likely are you to refer ZOLLER as a company to another colleague or industry peer?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Other (please specify)

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* 7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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* 8. How did you first hear about ZOLLER?

Internet Search

Trade show

ZOLLER Service Van

From a colleague

Telemarketing

I don't know

Other (please specify)

Question Title

* 9. Please complete the following contact information

Name

Company

Email Address

Phone Number