Customer Satisfaction Survey- ZOLLER Solutions Sales

Thank you for choosing to complete this short survey and helping us to continuously improve our products and services to better serve you. We appreciate your time and your business and look forward to receiving your feedback.

Kind regards,

Alexander Zoller
President
ZOLLER Inc.

	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Your purchase experience	Your purchase experience Highly satisfied	Your purchase experience Fairly well satisfied	Your purchase experience Satisfied	Your purchase experience Dissatisfied	Your purchase experience Highly dissatisfied
Your Salesperson	Your Salesperson Highly satisfied	Your Salesperson Fairly well satisfied	Your Salesperson Satisfied	Your Salesperson Dissatisfied	Your Salesperson Highly dissatisfied
Your delivery experience	Your delivery experience Highly satisfied	Your delivery experience Fairly well satisfied	Your delivery experience Satisfied	Your delivery experience Dissatisfied	Your delivery experience Highly dissatisfied
Your equipment	Your equipment Highly satisfied	Your equipment Fairly well satisfied	Your equipment Satisfied	Your equipment Dissatisfied	Your equipment Highly dissatisfied
Timeliness of equipment	Timeliness of equipment Highly satisfied	Timeliness of equipment Fairly well satisfied	Timeliness of equipment Satisfied	Timeliness of equipment Dissatisfied	Timeliness of equipment Highly dissatisfied
Accuracy of invoice	Accuracy of invoice Highly satisfied	Accuracy of invoice Fairly well satisfied	Accuracy of invoice Satisfied	Accuracy of invoice Dissatisfied	Accuracy of invoice Highly dissatisfied

Highly satisfied

Fairly well satisfied

Satisfied

Dissatisfied

Highly dissatisfied

Your purchase experience

Your purchase experience Highly satisfied

Your purchase experience Fairly well satisfied

Your purchase experience Satisfied

Your purchase experience Dissatisfied

Your purchase experience Highly dissatisfied

Your Salesperson

Your Salesperson Highly satisfied

Your Salesperson Fairly well satisfied

Your Salesperson Satisfied

Your Salesperson Dissatisfied

Your Salesperson Highly dissatisfied

Your delivery experience

Your delivery experience Highly satisfied

Your delivery experience Fairly well satisfied

Your delivery experience Satisfied

Your delivery experience Dissatisfied

Your delivery experience Highly dissatisfied

Your equipment

Your equipment Highly satisfied

Your equipment Fairly well satisfied

Your equipment Satisfied

Your equipment Dissatisfied

Your equipment Highly dissatisfied

Timeliness of equipment

Timeliness of equipment Highly satisfied

Timeliness of equipment Fairly well satisfied

Timeliness of equipment Satisfied

Timeliness of equipment Dissatisfied

Timeliness of equipment Highly dissatisfied

Accuracy of invoice

Accuracy of invoice Highly satisfied

Accuracy of invoice Fairly well satisfied

Accuracy of invoice Satisfied

Accuracy of invoice Dissatisfied

Accuracy of invoice Highly dissatisfied

	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Knowledge of products	Knowledge of products Highly satisfied	Knowledge of products Fairly well satisfied	Knowledge of products Satisfied	Knowledge of products Dissatisfied	Knowledge of products Highly dissatisfied
Providing advise on the best product/technology for the application	Providing advise on the best product/technology for the application Highly satisfied	Providing advise on the best product/technology for the application Fairly well satisfied	Providing advise on the best product/technology for the application Satisfied	Providing advise on the best product/technology for the application Dissatisfied	Providing advise on the best product/technology for the application Highly dissatisfied
Providing alternatives to buying such as leasing ( if applicable)	Providing alternatives to buying such as leasing ( if applicable) Highly satisfied	Providing alternatives to buying such as leasing ( if applicable) Fairly well satisfied	Providing alternatives to buying such as leasing ( if applicable) Satisfied	Providing alternatives to buying such as leasing ( if applicable) Dissatisfied	Providing alternatives to buying such as leasing ( if applicable) Highly dissatisfied
Providing accurate cost estimates	Providing accurate cost estimates Highly satisfied	Providing accurate cost estimates Fairly well satisfied	Providing accurate cost estimates Satisfied	Providing accurate cost estimates Dissatisfied	Providing accurate cost estimates Highly dissatisfied
Concerns for your needs	Concerns for your needs Highly satisfied	Concerns for your needs Fairly well satisfied	Concerns for your needs Satisfied	Concerns for your needs Dissatisfied	Concerns for your needs Highly dissatisfied
Accessibility when needed	Accessibility when needed Highly satisfied	Accessibility when needed Fairly well satisfied	Accessibility when needed Satisfied	Accessibility when needed Dissatisfied	Accessibility when needed Highly dissatisfied
Professionalism	Professionalism Highly satisfied	Professionalism Fairly well satisfied	Professionalism Satisfied	Professionalism Dissatisfied	Professionalism Highly dissatisfied
Ease of Interacting with salesperson	Ease of Interacting with salesperson Highly satisfied	Ease of Interacting with salesperson Fairly well satisfied	Ease of Interacting with salesperson Satisfied	Ease of Interacting with salesperson Dissatisfied	Ease of Interacting with salesperson Highly dissatisfied

Highly satisfied

Fairly well satisfied

Satisfied

Dissatisfied

Highly dissatisfied

Knowledge of products

Knowledge of products Highly satisfied

Knowledge of products Fairly well satisfied

Knowledge of products Satisfied

Knowledge of products Dissatisfied

Knowledge of products Highly dissatisfied

Providing advise on the best product/technology for the application

Providing advise on the best product/technology for the application Highly satisfied

Providing advise on the best product/technology for the application Fairly well satisfied

Providing advise on the best product/technology for the application Satisfied

Providing advise on the best product/technology for the application Dissatisfied

Providing advise on the best product/technology for the application Highly dissatisfied

Providing alternatives to buying such as leasing ( if applicable)

Providing alternatives to buying such as leasing ( if applicable) Highly satisfied

Providing alternatives to buying such as leasing ( if applicable) Fairly well satisfied

Providing alternatives to buying such as leasing ( if applicable) Satisfied

Providing alternatives to buying such as leasing ( if applicable) Dissatisfied

Providing alternatives to buying such as leasing ( if applicable) Highly dissatisfied

Providing accurate cost estimates

Providing accurate cost estimates Highly satisfied

Providing accurate cost estimates Fairly well satisfied

Providing accurate cost estimates Satisfied

Providing accurate cost estimates Dissatisfied

Providing accurate cost estimates Highly dissatisfied

Concerns for your needs

Concerns for your needs Highly satisfied

Concerns for your needs Fairly well satisfied

Concerns for your needs Satisfied

Concerns for your needs Dissatisfied

Concerns for your needs Highly dissatisfied

Accessibility when needed

Accessibility when needed Highly satisfied

Accessibility when needed Fairly well satisfied

Accessibility when needed Satisfied

Accessibility when needed Dissatisfied

Accessibility when needed Highly dissatisfied

Professionalism

Professionalism Highly satisfied

Professionalism Fairly well satisfied

Professionalism Satisfied

Professionalism Dissatisfied

Professionalism Highly dissatisfied

Ease of Interacting with salesperson

Ease of Interacting with salesperson Highly satisfied

Ease of Interacting with salesperson Fairly well satisfied

Ease of Interacting with salesperson Satisfied

Ease of Interacting with salesperson Dissatisfied

Ease of Interacting with salesperson Highly dissatisfied

	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Delivering your equipment when promised	Delivering your equipment when promised Highly satisfied	Delivering your equipment when promised Fairly well satisfied	Delivering your equipment when promised Satisfied	Delivering your equipment when promised Dissatisfied	Delivering your equipment when promised Highly dissatisfied
Delivering your equipment with all features/options ordered	Delivering your equipment with all features/options ordered Highly satisfied	Delivering your equipment with all features/options ordered Fairly well satisfied	Delivering your equipment with all features/options ordered Satisfied	Delivering your equipment with all features/options ordered Dissatisfied	Delivering your equipment with all features/options ordered Highly dissatisfied
Delivering your equipment fully operational and ready to work	Delivering your equipment fully operational and ready to work Highly satisfied	Delivering your equipment fully operational and ready to work Fairly well satisfied	Delivering your equipment fully operational and ready to work Satisfied	Delivering your equipment fully operational and ready to work Dissatisfied	Delivering your equipment fully operational and ready to work Highly dissatisfied
Explaining proper operation	Explaining proper operation Highly satisfied	Explaining proper operation Fairly well satisfied	Explaining proper operation Satisfied	Explaining proper operation Dissatisfied	Explaining proper operation Highly dissatisfied
Explaining required maintenance	Explaining required maintenance Highly satisfied	Explaining required maintenance Fairly well satisfied	Explaining required maintenance Satisfied	Explaining required maintenance Dissatisfied	Explaining required maintenance Highly dissatisfied
Explaining warranty coverage	Explaining warranty coverage Highly satisfied	Explaining warranty coverage Fairly well satisfied	Explaining warranty coverage Satisfied	Explaining warranty coverage Dissatisfied	Explaining warranty coverage Highly dissatisfied

Highly satisfied

Fairly well satisfied

Satisfied

Dissatisfied

Highly dissatisfied

Delivering your equipment when promised

Delivering your equipment when promised Highly satisfied

Delivering your equipment when promised Fairly well satisfied

Delivering your equipment when promised Satisfied

Delivering your equipment when promised Dissatisfied

Delivering your equipment when promised Highly dissatisfied

Delivering your equipment with all features/options ordered

Delivering your equipment with all features/options ordered Highly satisfied

Delivering your equipment with all features/options ordered Fairly well satisfied

Delivering your equipment with all features/options ordered Satisfied

Delivering your equipment with all features/options ordered Dissatisfied

Delivering your equipment with all features/options ordered Highly dissatisfied

Delivering your equipment fully operational and ready to work

Delivering your equipment fully operational and ready to work Highly satisfied

Delivering your equipment fully operational and ready to work Fairly well satisfied

Delivering your equipment fully operational and ready to work Satisfied

Delivering your equipment fully operational and ready to work Dissatisfied

Delivering your equipment fully operational and ready to work Highly dissatisfied

Explaining proper operation

Explaining proper operation Highly satisfied

Explaining proper operation Fairly well satisfied

Explaining proper operation Satisfied

Explaining proper operation Dissatisfied

Explaining proper operation Highly dissatisfied

Explaining required maintenance

Explaining required maintenance Highly satisfied

Explaining required maintenance Fairly well satisfied

Explaining required maintenance Satisfied

Explaining required maintenance Dissatisfied

Explaining required maintenance Highly dissatisfied

Explaining warranty coverage

Explaining warranty coverage Highly satisfied

Explaining warranty coverage Fairly well satisfied

Explaining warranty coverage Satisfied

Explaining warranty coverage Dissatisfied

Explaining warranty coverage Highly dissatisfied

Customer Satisfaction Survey- ZOLLER Solutions Sales

Customer Satisfaction Survey-Sales

Question Title

* 1. What did your purchase?

Question Title

* 2. Please rate your level of satisfaction on the following items ?

Question Title

* 3. Could you please rate your sales person on the following?

Question Title

* 4. Could you please rate your delivery experience on the following ?

Question Title

* 5. Did the salesperson follow up with you after delivery?

Question Title

* 6. Based on our performance, how likely are you to refer ZOLLER as a company to another colleague or industry peer?

Question Title

* 7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Question Title

* 8. How did you first hear about ZOLLER?

Question Title

* 9. Any comments or suggestions for improvements?

Question Title

* 10. Your First Name

Question Title

* 11. Your Last Name

Question Title

* 12. Your Company Name

Question Title

* 13. Your Title

Question Title

* 14. Your email address