Customer Satisfaction Survey

Please complete our Customer Satisfaction Survey,

to help Yakima Valley Libraries improve, expand, or add library services!

Question Title

* 1. I use the Library in person and/or online...

Daily

Weekly

Monthly

Twice a Year, or Less

Question Title

* 2. Which community library, or library service, do you use most frequently? (Select up to 3)

Buena Library

Granger Library

Harrah Library

Mabton Library

Moxee Library

Naches Library

Online Library services (i.e., research databases, e-books, etc)

Outreach Services

Selah Library

Southeast Yakima Library

Sunnyside Library

Terrace Heights Library

Tieton Library

Toppenish Library

Wapato Library

West Valley Library

White Swan Library

Yakima Central Library

Zillah Library

Question Title

* 3. I am... (please select the best fit)

13-17 years old

18-24 years old

25-39 years old

40-60 years old

60+ years old

Question Title

* 4. Overall, how would you rate our library programs and events?

	Excellent	Very Good	Good	Fair	Poor	N/A
Storytimes and Preschool Events	Storytimes and Preschool Events Excellent	Storytimes and Preschool Events Very Good	Storytimes and Preschool Events Good	Storytimes and Preschool Events Fair	Storytimes and Preschool Events Poor	Storytimes and Preschool Events N/A
Other Children's Events (for ages 0-8 yrs)	Other Children's Events (for ages 0-8 yrs) Excellent	Other Children's Events (for ages 0-8 yrs) Very Good	Other Children's Events (for ages 0-8 yrs) Good	Other Children's Events (for ages 0-8 yrs) Fair	Other Children's Events (for ages 0-8 yrs) Poor	Other Children's Events (for ages 0-8 yrs) N/A
Tween and Teen Events (for ages 9-17 yrs)	Tween and Teen Events (for ages 9-17 yrs) Excellent	Tween and Teen Events (for ages 9-17 yrs) Very Good	Tween and Teen Events (for ages 9-17 yrs) Good	Tween and Teen Events (for ages 9-17 yrs) Fair	Tween and Teen Events (for ages 9-17 yrs) Poor	Tween and Teen Events (for ages 9-17 yrs) N/A
Adult Events	Adult Events Excellent	Adult Events Very Good	Adult Events Good	Adult Events Fair	Adult Events Poor	Adult Events N/A
Summer Reading Program	Summer Reading Program Excellent	Summer Reading Program Very Good	Summer Reading Program Good	Summer Reading Program Fair	Summer Reading Program Poor	Summer Reading Program N/A

Question Title

* 5. Please rate the assistance you received from library staff in the following areas:

	Excellent	Very Good	Good	Fair	Poor	N/A
Attentiveness & Friendliness	Attentiveness & Friendliness Excellent	Attentiveness & Friendliness Very Good	Attentiveness & Friendliness Good	Attentiveness & Friendliness Fair	Attentiveness & Friendliness Poor	Attentiveness & Friendliness N/A
Skill & Knowledge	Skill & Knowledge Excellent	Skill & Knowledge Very Good	Skill & Knowledge Good	Skill & Knowledge Fair	Skill & Knowledge Poor	Skill & Knowledge N/A
Help Finding Information	Help Finding Information Excellent	Help Finding Information Very Good	Help Finding Information Good	Help Finding Information Fair	Help Finding Information Poor	Help Finding Information N/A
Willingness to Listen & Respond to Customers	Willingness to Listen & Respond to Customers Excellent	Willingness to Listen & Respond to Customers Very Good	Willingness to Listen & Respond to Customers Good	Willingness to Listen & Respond to Customers Fair	Willingness to Listen & Respond to Customers Poor	Willingness to Listen & Respond to Customers N/A
Answers to Technology Questions	Answers to Technology Questions Excellent	Answers to Technology Questions Very Good	Answers to Technology Questions Good	Answers to Technology Questions Fair	Answers to Technology Questions Poor	Answers to Technology Questions N/A

Question Title

* 6. Please rate your level of satisfaction with access to information or resources:

	Excellent	Very Good	Good	Fair	Poor	N/A
Ease of obtaining materials in the library.	Ease of obtaining materials in the library. Excellent	Ease of obtaining materials in the library. Very Good	Ease of obtaining materials in the library. Good	Ease of obtaining materials in the library. Fair	Ease of obtaining materials in the library. Poor	Ease of obtaining materials in the library. N/A
Ease of obtaining materials via online library resources.	Ease of obtaining materials via online library resources. Excellent	Ease of obtaining materials via online library resources. Very Good	Ease of obtaining materials via online library resources. Good	Ease of obtaining materials via online library resources. Fair	Ease of obtaining materials via online library resources. Poor	Ease of obtaining materials via online library resources. N/A

Question Title

* 1. I use the Library in person and/or online...

Question Title

* 2. Which community library, or library service, do you use most frequently? (Select up to 3)

Question Title

* 3. I am... (please select the best fit)

Question Title

* 4. Overall, how would you rate our library programs and events?

Question Title

* 5. Please rate the assistance you received from library staff in the following areas:

Question Title

* 6. Please rate your level of satisfaction with access to information or resources:

Question Title

* 7. Do you have any additional comments about library staff, services, programs, or resources?