Youth Services Satisfaction Survey 2020-2021

Youth Services is offered by Sea to Sky Community Services that you have recently attended.

Tell us how we did

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* 1. Are you satisfied with:

	Yes	Somewhat	No
The times the YRC is open	The times the YRC is open Yes	The times the YRC is open Somewhat	The times the YRC is open No
The location of the YRC	The location of the YRC Yes	The location of the YRC Somewhat	The location of the YRC No
The level of safety at the YRC	The level of safety at the YRC Yes	The level of safety at the YRC Somewhat	The level of safety at the YRC No
The resources offered at the YRC	The resources offered at the YRC Yes	The resources offered at the YRC Somewhat	The resources offered at the YRC No

Please let us know exactly what is or isn't working for you, and how you think we can improve:

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* 2. On a scale of 1-10, do you feel better after visiting the Youth Resource Centre?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 3. Have you been given an opportunity to decide what happens at the Youth Resource Centre?

Yes

Somewhat

If not, how can we do better?

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* 4. Are you satisfied with the activities offered by the YRC? (Think of programming, out trips and workshops.)

Very satisfied

Mostly satisfied

Somewhat satisfied

Mostly unsatisfied

Not satisfied at all

If not, let us know what's missing or needs improvement:

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* 5. In your last conversation with a Youth Worker, did you feel valued, heard and respected?

Yes

Somewhat

If not, let us know how we can do better:

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* 6. Do you get access to services in a timely fashion? (I.e. referrals, cooking club, answers to your questions, access to exercise program)

Yes

Somewhat

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* 7. What is your favourite thing about the Youth Resource Centre?

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* 8. What can we do to make the Youth Resource Centre better?

Any problems? We want to know!

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* 9. Did you have problems accessing or using our service during COVID-19?

Yes

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* 10. If yes, please let us know details.

Services were not available

I did not have the technology needed to participate

I did not hear about available services

SSCS communications were unclear

I was unable to contact an SSCS employee

Please provide details and suggestions the problems you had, so that we can improve:

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* 11. Please rate your experience with our agency during COVID-19.

Not Satisfied at all

Mostly Unsatisfied

Somewhat Satisfied

Mostly Satisfied

Very Satisfied

Not Satisfied at all

Mostly Unsatisfied

Somewhat Satisfied

Mostly Satisfied

Very Satisfied

Comment

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* 12. What areas can we improve?

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* 13. Did we do something that you really appreciated?

Have more to say?

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* 1. Are you satisfied with:

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* 2. On a scale of 1-10, do you feel better after visiting the Youth Resource Centre?

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* 3. Have you been given an opportunity to decide what happens at the Youth Resource Centre?

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* 4. Are you satisfied with the activities offered by the YRC? (Think of programming, out trips and workshops.)

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* 5. In your last conversation with a Youth Worker, did you feel valued, heard and respected?

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* 6. Do you get access to services in a timely fashion? (I.e. referrals, cooking club, answers to your questions, access to exercise program)

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* 7. What is your favourite thing about the Youth Resource Centre?

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* 8. What can we do to make the Youth Resource Centre better?

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* 9. Did you have problems accessing or using our service during COVID-19?

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* 10. If yes, please let us know details.

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* 11. Please rate your experience with our agency during COVID-19.

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* 12. What areas can we improve?

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* 13. Did we do something that you really appreciated?

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* 14. Would you like us to follow up with you regarding your responses? If so, please leave your name and contact information.