Your Legacy FCU - Community Feedback Help us shape next year’s events and improve our services in Seneca County. This short survey takes ~3 minutes. Most questions are optional. Thank you for your input. Section 1: About You Question Title * 1. Are you currently a Your Legacy FCU member? Yes No Not sure Question Title * 2. How may we contact you if we have follow-up questions? Email Phone Please don't contact me Question Title * 3. Name Question Title * 4. Email or Phone Number Question Title * 5. Zip Code Section 2: Awareness & Communication Question Title * 6. How do you usually hear about local events and services? Facebook Instagram Local newspaper/radio Email newsletter In-branch signage Community groups/word of mouth Chamber of Commerce Our website Other (please specify) Question Title * 7. How often would you like updates from Your Legacy? Weekly Twice per month Monthly Only major announcements Question Title * 8. Which channels should we focus on for you? Email Facebook Instagram Website updates Text message alerts Printed mailers In-branch flyers/posters Section 3: Beer & Wine Fest We’re proud to donate $2,500 each to Habitat for Humanity and CASA of Seneca, Sandusky, and Wyandot Counties from this year’s Beer & Wine Fest. Help us plan the next one. Question Title * 9. What prevented you from attending this year’s event? I wasn’t aware of it The date/time didn’t work for me Ticket cost Not interested in beer/wine Location Transportation/parking Other (please specify) Question Title * 10. What would make you more likely to attend next year? A different date or time More live music/entertainment Wider food/drink options More family-friendly activities Lower ticket price Easier parking/transportation Different venue Other (please specify) Question Title * 11. Preferred timing Friday evening Saturday afternoon Saturday evening Sunday afternoon Question Title * 12. Typical ticket price you find reasonable $10–$15 $16–$25 $26–$35 $36+ Not applicable Question Title * 13. Location preferences Downtown Tiffin Outdoor park setting Indoor venue No preference Other (please specify) Question Title * 14. Are you interested in volunteering or sponsoring next year’s event? Yes, volunteering Yes, sponsorship Possibly, please contact me No Section 4: Outreach & Education Question Title * 15. Which programs would you (or your business/family) find valuable? Fraud prevention (incl. crypto ATM scam awareness) Free 1-on-1 financial counseling Credit-building and score improvement First-time homebuyer workshop Budgeting 101 Debt management basics Small business banking clinic Youth/teen financial education College planning/FAFSA tips Senior-focused digital safety Auto-buying tips Other (please specify) Question Title * 16. Preferred format In-branch workshop Virtual webinar On-site at my workplace School/community center presentation Short recorded videos Question Title * 17. Best time for events Weekday evening Saturday morning Saturday afternoon Sunday afternoon Varies—depends on topic Question Title * 18. Where would you be most likely to attend? Your Legacy FCU (in-branch) Community center Local college campus Public library Workplace/on-site session Virtual only Section 5: Member Experience & Services Question Title * 19. Please rate your experience: Poor Below Average Average Above Average Excellent N/A In-branch service In-branch service Poor In-branch service Below Average In-branch service Average In-branch service Above Average In-branch service Excellent In-branch service N/A Online banking Online banking Poor Online banking Below Average Online banking Average Online banking Above Average Online banking Excellent Online banking N/A Mobile app Mobile app Poor Mobile app Below Average Mobile app Average Mobile app Above Average Mobile app Excellent Mobile app N/A Bill Pay (CheckFree Next) Bill Pay (CheckFree Next) Poor Bill Pay (CheckFree Next) Below Average Bill Pay (CheckFree Next) Average Bill Pay (CheckFree Next) Above Average Bill Pay (CheckFree Next) Excellent Bill Pay (CheckFree Next) N/A TransferNow (account-to-account transfers) TransferNow (account-to-account transfers) Poor TransferNow (account-to-account transfers) Below Average TransferNow (account-to-account transfers) Average TransferNow (account-to-account transfers) Above Average TransferNow (account-to-account transfers) Excellent TransferNow (account-to-account transfers) N/A Loan/credit application process Loan/credit application process Poor Loan/credit application process Below Average Loan/credit application process Average Loan/credit application process Above Average Loan/credit application process Excellent Loan/credit application process N/A Question Title * 20. What should we improve first? (Drag to rank top priorities) Question Title * 21. What keeps you from making Your Legacy your primary financial institution? Direct deposit/bill pay is set up elsewhere Not aware of the benefits Branch hours/location Product fit/rates I prefer a larger institution It feels like a hassle to switch Other (please specify) Question Title * 22. Would you like help moving direct deposit and bill pay to Your Legacy? Yes—please contact me Maybe later No Question Title * 23. Which additions would you like us to consider? Expanded hours More ATMs/ITMs Business banking services Youth/teen accounts Rewards checking options Text alerts and reminders More community sponsorships More financial coaching availability Other (please specify) Section 6: Final Thoughts Question Title * 24. Anything else you’d like us to know? Question Title * 25. I’m okay with Your Legacy contacting me about my responses. Yes No Done